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Compare Satmetrix vs. Samanage

With various functions, pricing, details, and more to compare, choosing the best CRM Software for your company is tough. Nevertheless making use of our system, it's easy to match the characteristics of Samanage and Satmetrix including their general rating, respectively as: 9.6 and 8.7 for overall score and 98% and 100% for user satisfaction. You can also evaluate them feature by feature check out which program is a more suitable fit for your company. Remember to get a trial version first before getting a plan to get a firsthand experience how the software can help you in practical situations. Our experts made sure to review all popular Customer Support Software solutions offered on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, Salesforce Essentials, Freshdesk.
Product

Satmetrix

VS

Samanage

VS

Satmetrix screenshot Samanage screenshot
Pricing Details

Our Score

Our Score

8.7 ?

Our Score

8.9 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

98% ?

Pricing

Pricing

by quote

by quote

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

General Info

General Info

Satmetrix is a customer experience management platform designed to help you create and manage unique customer journeys.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Easy Links
Contact Address

Contact Address

1100 Park Pl
San Mateo, CA 94403
USA
117 Edinburgh South
Suite 100, Cary NC 27511
Company Email

Company Email

Sales@Satmetrix.com support@samanage.com
Phone Number

Phone Number

+1-888-800-2313 1.888.250.8971
List of Features

List of Features

Satmetrix FEATURES

  • Customer experience data collection and integration
  • Automated analytics to reveal unprecedented insights
  • Action management process management and monitoring
  • CX insights delivery
  • Targeted change

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Popular Customers

Popular Customers

Exchange Bank, Pulse Secure, Williams Scotsman, Busey Bank
Cost Details

Cost Details

Contact Satmetrix for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Pricing Details

Pricing Details

Learn more about Satmetrix pricing Learn more about Samanage pricing
Available Support

Available Support

Phone
Ticket
Phone Live Support
Ticket Training
Languages Supported

Languages Supported

English English
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Integrations

Integrations

No information available.

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both Samanage and Satmetrix were tested by a group of reliable SaaS experts who conducted a full examination of all crucial elements of each product. Their ultimate score was calculated by means of unique SmartScore algorithm that provides a separate partial score to each component such as: main features, customer support, mobile support, security, client satisfaction and media presence. Here at FinancesOnline we know useful features are not the only thing crucial to a company so we make an effort to pay attention to all facets of a solution before calculating its final score.