Compare Pluck vs. Samanage

Finding the best Customer Support Software product is all about comparing different solutions and determining the top program for your specific needs. Our exclusive algorythm will give you an instant look at the general rating of Samanage and Pluck. For total quality and performance, Samanage scored 9.6, while Pluck scored 7.5. On the other hand, for user satisfaction, Samanage earned 100%, while Pluck earned 93%. Below it's also possible to look at their characteristics, terms, plans, etc. to find out which application will be more suitable for your needs. One critical aspect to evaluate is whether the app can toggle on/off limitations on different types of users to protect any confidential corporate data. In case you you need to quickly decide on the more reliable Customer Support Software according to our experts we advise you try out one of these services: Samanage, LiveAgent, Freshdesk.
Product

Pluck

VS

Samanage

VS

Pluck screenshot Samanage screenshot
Pricing Page

Our Score

Our Score

7.5 ?

Our Score

9.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

93% ?

Client Satisfaction

98% ?

Cost

Cost

by quote

by quote

Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

Pluck provides a collection of community apps for the management of online reviews and ratings.
Samanage won our 2016 Supreme Software Award. It's a cloud-based IT service desk and asset management service to keep a tighter tab on things.
Useful Links
Features

Features

Pluck FEATURES

  • Community management
  • Create groups
  • Customizable feedback
  • Customizable search
  • Forums
  • Galleries
  • Gamification
  • Integration and customization
  • Localization controls
  • Mobile-ready
  • Narratives
  • Oversight and insights tools
  • Ratings and reviews management
  • Social connectivity

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Contact Email

Contact Email

support@pluck.com support@samanage.com
Pricing Page

Pricing Page

Learn more about Pluck pricing Learn more about Samanage pricing
Phone No.

Phone No.

+1 (512) 519-3232 1.888.250.8971
Types of Support

Types of Support

Phone
Phone Live Support
Ticket Training
Types of Clients

Types of Clients

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Contact Address

Contact Address

Austin, TX 117 Edinburgh South
Suite 100, Cary NC 27511
Integrations

Integrations

Pluck’s technology-agnostic architecture enables seamless integration into any web environment. The platform’s pre-built integrations with Demandware Commerce and IBM Smarter Commerce provide shared customers benefits like access to accelerated time-to-market.

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Available Devices

Available Devices

Windows
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Prominent Customers

Prominent Customers

Nestle, Mattel, L'Oreal, Walgreens
Languages Supported

Languages Supported

USA, Canada USA, UK, Canada, Germany, Japan
Pricing Info

Pricing Info

To sign up with Pluck you should start by contacting the vendor to schedule a demo. Pricing is available directly from the vendor and is by quote only.

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you are still having doubts about which service will be best for your business it may be a good idea to take a look at each service’s social metrics. Such metrics are frequently a way to see how popular a given app is and how large is its online presence. For example Samanage Twitter profile has currently 6896 followers. At the same time Pluck Twitter is followed by 2874 users.