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Compare Pluck vs. Samanage

Selecting the right Customer Support Software for your company is hard with too much features, choices, and offers to take note of. But, using our review platform will make it possible for you to cut down the selection process by reading all key apps in a single location. For instance, you can match Samanage and Pluck for their features and overall scores, in this case, 9.6 and 7.5, respectively. Similarly, you can see which product has better general user satisfaction rating: 98% (Samanage) and 93% (Pluck) to find out which software is better for your business. Don’t just pick the software with the cheapest price, but the one that has the best value. At this time, the most significant products in our Customer Support Software category are: Zendesk, Freshdesk, Samanage.
Compare

Pluck

VS

Samanage

VS

Pluck screenshot Samanage screenshot
Pricing Details

Score

Our Score

7.5 ?

Our Score

8.9 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

93% ?

Client Satisfaction

98% ?

Pricing

Pricing

by quote

by quote

Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

Overview

Overview

Pluck provides a collection of community apps for the management of online reviews and ratings.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Quick Links
List of Features

List of Features

Pluck FEATURES

  • Community management
  • Create groups
  • Customizable feedback
  • Customizable search
  • Forums
  • Galleries
  • Gamification
  • Integration and customization
  • Localization controls
  • Mobile-ready
  • Narratives
  • Oversight and insights tools
  • Ratings and reviews management
  • Social connectivity

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Prominent Customers

Prominent Customers

Nestle, Mattel, L'Oreal, Walgreens
Available Integrations

Available Integrations

Pluck’s technology-agnostic architecture enables seamless integration into any web environment. The platform’s pre-built integrations with Demandware Commerce and IBM Smarter Commerce provide shared customers benefits like access to accelerated time-to-market.

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Vendor Email

Vendor Email

support@pluck.com support@samanage.com
Contact No.

Contact No.

+1 (512) 519-3232 1.888.250.8971
Languages

Languages

English English
Client Types

Client Types

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Customer Support

Customer Support

Phone
Phone Live Support
Ticket Training
Available Devices

Available Devices

Windows
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Available Plans

Available Plans

To sign up with Pluck you should start by contacting the vendor to schedule a demo. Pricing is available directly from the vendor and is by quote only.

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Pricing Details

Pricing Details

Learn more about Pluck pricing Learn more about Samanage pricing
Contact Address

Contact Address

Austin, TX 117 Edinburgh South
Suite 100, Cary NC 27511
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be enough to just compare Samanage and Pluck against one another. While reliable features, pricing and user comments are all important and should be included when making a final decision, you should also pay attention to the recognition and awards merited by each software. Frequently a less popular software may turn out to be an amazing choice that was a winner of many industry awards such as our Great User Experience Award which reveals that in spite of lesser market popularity it’s a worthy contender to the software that dominate the market.