Compare PlayVox vs. Samanage

Getting the perfect Customer Support Software product is all about cross-checking different solutions and identifying the top application for your specific needs. Our unique system will give you an instant look at the general rating of Samanage and PlayVox. For overall quality and performance, Samanage scored 9.6, while PlayVox scored 8.4. On the other hand, for user satisfaction, Samanage earned 98%, while PlayVox earned 100%. Below it's also possible to check their features, terms, plans, etc. to see which application will be more suitable for your situation. An important feature to check is if the application allows you to toggle on/off limitations on various types of users to secure any critical company data. We did our best to prepare reviews of all popular Customer Support Software solutions available on the market, but among all the ones we reviewed these three deserved our special attention: Salesforce Essentials, Freshdesk, Zendesk.
Product

PlayVox

VS

Samanage

VS

PlayVox screenshot Samanage screenshot
Pricing Details

Our Score

Our Score

8.4 ?

Our Score

9.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

98% ?

Pricing

Pricing

$25

by quote

Pricing Type

Pricing Type

Monthly payment | One-time payment Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

PlayVox is a provider of call center quality assurance, training, and collaboration software for multiple channels including live chat, phone calls, emails, and social media.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Easy Links
Languages Supported

Languages Supported

English English
Cost Details

Cost Details

These are the plans, SMB and enterprise pricing details of PlayVox:

QA Standard: $25/user/month (billed annually) + $3,000 one-time onboarding fee

  • QA Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

QA Pro: $35/user/month + $5,000 one-time onboarding fee

  • 1 Add-On
  • Performance Management
  • Quality Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

QA Enterprise: $45/user/month + $7,000 one-time onboarding fee

  • SSO/Active Directory
  • Logical Firewall  
  • Multi-site/tenant  management
  • All Add-Ons
  • Performance Management
  • Quality Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Available Features

Available Features

PlayVox FEATURES

  • Quality Assurance
  • Phone calls, live chat, email and social media support
  • Performance analysis
  • Training and coaching
  • Reward and recognition system
  • Team communication
  • Surveys
  • Analytics
  • Eliminates spreadsheets and need for multiple software
  • Connectors for better integration and Rest based Open API
  • iOS App

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Support Types

Support Types

Phone Live Support
Ticket
Phone Live Support
Ticket Training
Popular Customers

Popular Customers

Google, Neustar, Thumbtack, XBOX ONE
Pricing Details

Pricing Details

Learn more about PlayVox pricing Learn more about Samanage pricing
Phone No.

Phone No.

+1-415-854-3801 1.888.250.8971
Contact Address

Contact Address

440 N. Wolfe Rd
Sunnyvale, CA 94085
USA
117 Edinburgh South
Suite 100, Cary NC 27511
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Available Integrations

Available Integrations

PlayVox integrates with the following business systems and applications:

  • Salesforce
  • Zendesk
  • Five9
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Email Address

Email Address

sales@playvox.com support@samanage.com
Customer Types

Customer Types

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Product Comparisons

Product Comparisons

Compare with Hooptap
Compare with TRACK Hospitality Software
Compare with Spinify
Compare with Callcap
Compare with CDMessenger
Compare with CallFire
Compare with nanoRep
Compare with Inforobo
Compare with Kampyle
Compare with Chatra.io
Compare with COVERAGEBOOK
Compare with AMPRO Software
Compare with BMC Remedy 9
Compare with TeamViewer
Compare with BigSIS
Compare with REVE Chat
Compare with DiamanteDesk
Compare with Greetly iPad Sign In App
Compare with Vision Helpdesk
Compare with Salesforce Government Cloud
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

If you continue having second thoughts about which service will be best for your business it might be a sound idea to take a look at each service’s social metrics. Such metrics are usually an indicator of how popular a given product is and how big is its online presence. For example, in case of Facebook Samanage has 2052 likes on their official profile while PlayVox profile is liked by 181 users.