Compare PlayVox vs. SamanageGetting the perfect Customer Support Software product is all about cross-checking different solutions and identifying the top application for your specific needs. Our unique system will give you an instant look at the general rating of Samanage and PlayVox. For overall quality and performance, Samanage scored 9.6, while PlayVox scored 8.4. On the other hand, for user satisfaction, Samanage earned 98%, while PlayVox earned 100%. Below it's also possible to check their features, terms, plans, etc. to see which application will be more suitable for your situation. An important feature to check is if the application allows you to toggle on/off limitations on various types of users to secure any critical company data. Our experts made sure to prepare reviews of all popular Customer Support Software solutions offered on the market, but among them these three caught our special attention: Zendesk, Freshdesk, Samanage.
|Monthly payment | One-time payment||Monthly payment | Quote-based|
PlayVox is a provider of call center quality assurance, training, and collaboration software for multiple channels including live chat, phone calls, emails, and social media.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
These are the plans, SMB and enterprise pricing details of PlayVox:
QA Standard: $25/user/month (billed annually) + $3,000 one-time onboarding fee
QA Pro: $35/user/month + $5,000 one-time onboarding fee
QA Enterprise: $45/user/month + $7,000 one-time onboarding fee
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
|Google, Neustar, Thumbtack, XBOX ONE|
|Learn more about PlayVox pricing||Learn more about Samanage pricing|
| 440 N. Wolfe Rd|
Sunnyvale, CA 94085
| 117 Edinburgh South|
Suite 100, Cary NC 27511
PlayVox integrates with the following business systems and applications:
|Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
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If you continue having second thoughts about which service will be best for your business it might be a sound idea to take a look at each service’s social metrics. Such metrics are usually an indicator of how popular a given product is and how big is its online presence. For example, in case of Facebook Samanage has 2052 likes on their official profile while PlayVox profile is liked by 181 users.