Compare PlayVox vs. Samanage

We are here to streamline the whole process of assessing Customer Support Software products for you. In particular, on this page you can look at the overall performance of Samanage (9.6) and contrast it with the overall performance of PlayVox (8.4). It's also possible to match their overall user satisfaction rating: Samanage (98%) vs. PlayVox (100%). Similarly, research their capabilities in detail to see which product can better address your company’s needs. Generally, any business solution has to let you to quickly view the big picture, all the while offering you immediate access to the details. Right now, the leading solutions in our Customer Support Software category are: LiveAgent, Freshdesk, Samanage.
Software

PlayVox

VS

Samanage

VS

PlayVox screenshot Samanage screenshot
Pricing Details

Our Score

Our Score

8.4 ?

Our Score

9.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

98% ?

Pricing

Pricing

$25

by quote

Price Scheme

Price Scheme

Monthly payment | One-time payment Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

PlayVox is a provider of call center quality assurance, training, and collaboration software for multiple channels including live chat, phone calls, emails, and social media.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Easy Links
Contact Email

Contact Email

sales@playvox.com support@samanage.com
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Integrations

Integrations

PlayVox integrates with the following business systems and applications:

  • Salesforce
  • Zendesk
  • Five9
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Customer Support

Customer Support

Phone Live Support
Ticket
Phone Live Support
Ticket Training
Available Plans

Available Plans

These are the plans, SMB and enterprise pricing details of PlayVox:

QA Standard: $25/user/month (billed annually) + $3,000 one-time onboarding fee

  • QA Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

QA Pro: $35/user/month + $5,000 one-time onboarding fee

  • 1 Add-On
  • Performance Management
  • Quality Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

QA Enterprise: $45/user/month + $7,000 one-time onboarding fee

  • SSO/Active Directory
  • Logical Firewall  
  • Multi-site/tenant  management
  • All Add-Ons
  • Performance Management
  • Quality Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Features

Features

PlayVox FEATURES

  • Quality Assurance
  • Phone calls, live chat, email and social media support
  • Performance analysis
  • Training and coaching
  • Reward and recognition system
  • Team communication
  • Surveys
  • Analytics
  • Eliminates spreadsheets and need for multiple software
  • Connectors for better integration and Rest based Open API
  • iOS App

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Popular Customers

Popular Customers

Google, Neustar, Thumbtack, XBOX ONE
Contact Phone

Contact Phone

+1-415-854-3801 1.888.250.8971
Vendor's Address

Vendor's Address

440 N. Wolfe Rd
Sunnyvale, CA 94085
USA
117 Edinburgh South
Suite 100, Cary NC 27511
Pricing Details

Pricing Details

Learn more about PlayVox pricing Learn more about Samanage pricing
Languages Supported

Languages Supported

USA, UK, Canada, International USA, UK, Canada, Germany, Japan
Business Size

Business Size

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Product Comparisons

Product Comparisons

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The products examined on this page are merely a small sample of our complete Customer Support Software category and you should take into account that there could be more desirable solutions out there. If you would like to guarantee you make the optimal decision for your business we definitely encourage you to analyze more products first. It may also be a good idea to check out our top 10 Customer Support Software list to see which services are currently the highest-ranking ones and dominate the market.