Compare Samanage vs. PHC FX

Finding the most effective Customer Support Software product is all about comparing various solutions and identifying the top application for your specific needs. Our proprietary process provides you with a brief look at the general rating of Samanage and PHC FX. For general quality and performance, Samanage scored 9.6, while PHC FX scored 6.6. On the other hand, for user satisfaction, Samanage earned 100%, while PHC FX earned 100%. Below you can also check their functionalities, terms, plans, etc. to find out which software will be more suitable for your company. One key feature to assess is if the software allows you to enable and disable permissions on various types of users to secure any confidential business data. Right now, the top products in our Customer Support Software category are: Samanage, Freshdesk, LiveAgent.
Software

Samanage

VS

PHC FX

VS

Samanage screenshot PHC FX screenshot
Pricing Page

Score

Our Score

9.6 ?

Our Score

6.6 ?

Customer Experience

Customer Experience

Customer Experience

98% ?

Customer Experience

100% ?

Price

Price

by quote

$49.76

Pricing Model

Pricing Model

Monthly payment | Quote-based Monthly payment | Annual Subscription
Complete Review

Complete Review

General Info

General Info

Samanage won our 2016 Supreme Software Award. It's a cloud-based IT service desk and asset management service to keep a tighter tab on things.
Designed to provide the best business solutions, PHC FX is a complete business solution that offers a wide range of functionality at an affordable price.
Useful Links
Pricing Page

Pricing Page

Learn more about Samanage pricing Learn more about PHC FX pricing
List of Features

List of Features

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current

PHC FX FEATURES

  • Control Leads and Opportunities
  • Dedicated Support Email
  • Create discounts for each customer or item
  • Favorite and recent actions
  • Complete Customer Management
  • Quick links and recent forms
  • Deduct Tax Automatically
  • Access all your analytics, metrics everywhere
  • Dialogue Time Control
  • Simultaneous Users
  • Data Import
  • Multi-company
  • Ticket Management
  • Create invoices according to your needs
  • Discount tables by customer type/item type
  • Complete integration between products
  • Split Payments
  • Sales Team Management
  • Manage your Documents Online
  • Multilingual
Vendor Email

Vendor Email

support@samanage.com
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Languages Supported

Languages Supported

USA, UK, Canada, Germany, Japan UK
Vendor's Address

Vendor's Address

117 Edinburgh South
Suite 100, Cary NC 27511
Suite LP23252
Lower Ground Floor
145-157 St John Street
London
EC1V 4PW
Integrations

Integrations

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox

None indicated.

Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Freelancers
Available Plans

Available Plans

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution

Here are the PHC FX cost details:

PHC FX (Business) offers free trial and subscription versions. For the subscription version, you can choose an annual plan or pay on a monthly basis.

Net edition
£31.71 per month ($49.76) annual billing: Includes 2 Users + Database 500 Mb) – Additional User £11.97 ; Database 500Mb £6.3

  • Manage your business: Customers, Suppliers, Stocks, Products, Banking, Bank Accounts
  • Any and All Invoicing Documents
  • Profitability Analytics and Metrics

Max edition

£50.12 per month ($78.65) annual billing: Includes 2 Users + Database 500 Mb) – Additional User £20.9 ; Database 500Mb £6.3

  • Manage your business: Customers, Suppliers, Stocks, Products, Banking, Bank Accounts
  • Any and All Invoicing Documents
  • Profitability Analytics and Metrics
  • Checks
  • Compound Products
  • Control Bad Credit
  • Discounts
  • Discounts

The price of a PHC FX system includes:

  • Unlimited Traffic
  • Knowledge Base
  • Independent Training
  • Datacenter Host
  • Interactive Manuals
  • Security and Backups
  • Upgrades

 

Contact No.

Contact No.

1.888.250.8971 +44 207 608 5057
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Popular Customers

Popular Customers

Adobe Portugal, Microsoft Portugal, Wiz Interactive, N2K, Sunergetic, Gumelo
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t count on only a wide array of features and scalable pricing packages from a popular Customer Support Software. Almost as significant as core features is a trustworthy customer support. You want to guarantee that when you have any questions about Samanage or PHC FX, or you struggle with some problems, or maybe you’ll need to request a certain change or functionality useful to your business you can trust in a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are provided. Additionally, it’s a major asset if you are able to enjoy personal training or at least a knowledge base you can use.