Compare Olark vs. SamanageIf you need an efficient Customer Support Software product for your organization you have to take time to evaluate a wide range of solutions. It doesn’t have to be challenging, and can be as easy as matching their traits in a table like the one below. You will also get a brief idea how each product works. As an example, on this page you can see Samanage’s overall score of 9.6 and compare it against Olark’s score of 8.4; or Samanage’s user satisfaction level at 100% versus Olark’s 98% satisfaction score. The contrast can help you spot the pros and cons of each service, and decide which fits you requirements better. Aside from the rich features, the software that’s simple to grasp and use is always the better option. We are aware that not all businesses have enough time to try out a large number of various solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, LiveAgent, Samanage.
|Monthly payment | Annual Subscription||Monthly payment | Quote-based|
Olark is a popular chat support platform used by hundreds of businesses.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
|USA, UK, Canada, China, Germany, India, Japan||USA, UK, Canada, Germany, Japan|
|Types of Support|
Types of Support
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|Nosh Detox, CoPromote, Man Crates, CommitChange.com|
Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
Olark Live Chat supports integrations with the following business systems and applications:
| 76 South Park St.|
San Francisco, CA 94107
| 117 Edinburgh South|
Suite 100, Cary NC 27511
|Learn more about Olark pricing||Learn more about Samanage pricing|
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You should note that even though both Samanage and Olark may offer a top quality range of features every app may be designed for a different company size. If you are studying different apps you may want to focus on a business type they are catering to. Specific features may scale up efficiently for large enterprises but if you run a small or medium company it’s frequently more sensible to avoid paying for advanced functionalities that you may never use.