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Compare Olark vs. Samanage

Today’s companies seek the best Customer Support Software product to continue to be competitive. On this page we help you with buying the right solution, by allowing you to compare Samanage and Olark down to the very details of their individual features. It is also possible to check our overall scoring values, which rate the software all round quality and performance. Samanage got a 9.6 score, while Olark has a score of 8.7. Likewise, you can compare their general user satisfaction rating: 98% (Samanage) against 98% (Olark). Don’t forget to select the software that best addresses your top priorities, not the software with the higher number of features. In case you you want to quickly find the optimal Customer Support Software according to our review team we recommend you check out the following solutions: Freshdesk, Zendesk, Samanage.
Compare

Olark

VS

Samanage

VS

Olark screenshot Samanage screenshot
Pricing Page

Total Score

Our Score

8.7 ?

Our Score

9.0 ?

Customer Experience

Customer Experience

Customer Experience

98% ?

Customer Experience

98% ?

Cost

Cost

$12

by quote

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment | Quote-based
Full Review

Full Review

Overview

Overview

Olark is a popular chat support platform used by hundreds of businesses.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Useful Links
Available Support

Available Support

Live Support
Ticket Training
Phone Live Support
Ticket Training
Integrations

Integrations

Olark Live Chat supports integrations with the following business systems and applications:

  • Shopify
  • Google Analytics
  • Salesforce
  • Nutshell
  • Bigcommerce
  • Salesforce Desk
  • Zendesk
  • Highrise
  • Elevio
  • Groove
  • TalkDesk
  • PrestaShop
  • XCart
  • Magento
  • Volusion
  • 3Dcart
  • Unbounce
  • GoSquared
  • Segment
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Prominent Customers

Prominent Customers

Nosh Detox, CoPromote, Man Crates, CommitChange.com
Pricing Page

Pricing Page

Learn more about Olark pricing Learn more about Samanage pricing
Vendor Email

Vendor Email

support@samanage.com
Features

Features

Olark FEATURES

  • Chat Ratings
  • In-browser Chat
  • Targeted Chat
  • CRM & Helpdesk Integrations
  • Customize Your Design
  • Sophisticated Insights
  • Offline Messages
  • Cobrowsing
  • Developer API

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Available Languages

Available Languages

English English
Contact Address

Contact Address

76 South Park St.
San Francisco, CA 94107
117 Edinburgh South
Suite 100, Cary NC 27511
Pricing Plans

Pricing Plans

Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.

Bronze

  • Monthly Billing: $17/month
  • Annual Billing: $15/month
  • Bi-Annual Billing: $12/month
  • 1 Operator

Gold

  • Monthly Billing: $49/month
  • Annual Billing: $44/month
  • Bi-Annual Billing: $34/month
  • 4 Operators

Platinum

  • Monthly Billing: $129/month
  • Annual Billing: $116/month
  • Bi-Annual Billing: $90/month
  • 8 Operators
  • Groups feature

Ultimate

  • Monthly Billing: $243/month
  • Annual Billing: $219/month
  • Bi-Annual Billing: $170/month
  • 15 Operators
  • Groups feature

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Phone Number

Phone Number

support@olark.com 1.888.250.8971
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In the event you continue having doubts about which solution will be best for your company it may be a good idea to take a look at each service’s social metrics. Such metrics are frequently an indicator of how popular every solution is and how extensive is its online presence. For example, in case of Facebook Samanage has 2052 likes on their official profile while Olark profile is liked by 4383 users.