Compare Olark vs. Samanage

If you need an efficient Customer Support Software product for your organization you have to take time to evaluate a wide range of solutions. It doesn’t have to be challenging, and can be as easy as matching their traits in a table like the one below. You will also get a brief idea how each product works. As an example, on this page you can see Samanage’s overall score of 9.6 and compare it against Olark’s score of 8.4; or Samanage’s user satisfaction level at 100% versus Olark’s 98% satisfaction score. The contrast can help you spot the pros and cons of each service, and decide which fits you requirements better. Aside from the rich features, the software that’s simple to grasp and use is always the better option. We are aware that not all businesses have enough time to try out a large number of various solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, LiveAgent, Samanage.
Product

Olark

VS

Samanage

VS

Olark screenshot Samanage screenshot
Pricing Page

Score

Our Score

8.7 ?

Our Score

9.6 ?

Client Experience

Client Experience

Client Experience

98% ?

Client Experience

98% ?

Cost

Cost

$12

by quote

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment | Quote-based
Full Review

Full Review

Overview

Overview

Olark is a popular chat support platform used by hundreds of businesses.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Easy Links
Features

Features

Olark FEATURES

  • Chat Ratings
  • In-browser Chat
  • Targeted Chat
  • CRM & Helpdesk Integrations
  • Customize Your Design
  • Sophisticated Insights
  • Offline Messages
  • Cobrowsing
  • Developer API

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Languages

Languages

USA, UK, Canada, China, Germany, India, Japan USA, UK, Canada, Germany, Japan
Types of Support

Types of Support

Live Support
Ticket Training
Phone Live Support
Ticket Training
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Popular Clients

Popular Clients

Nosh Detox, CoPromote, Man Crates, CommitChange.com
Vendor Email

Vendor Email

support@samanage.com
Cost Details

Cost Details

Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.

Bronze

  • Monthly Billing: $17/month
  • Annual Billing: $15/month
  • Bi-Annual Billing: $12/month
  • 1 Operator

Gold

  • Monthly Billing: $49/month
  • Annual Billing: $44/month
  • Bi-Annual Billing: $34/month
  • 4 Operators

Platinum

  • Monthly Billing: $129/month
  • Annual Billing: $116/month
  • Bi-Annual Billing: $90/month
  • 8 Operators
  • Groups feature

Ultimate

  • Monthly Billing: $243/month
  • Annual Billing: $219/month
  • Bi-Annual Billing: $170/month
  • 15 Operators
  • Groups feature

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Phone Number

Phone Number

support@olark.com 1.888.250.8971
Integrations

Integrations

Olark Live Chat supports integrations with the following business systems and applications:

  • Shopify
  • Google Analytics
  • Salesforce
  • Nutshell
  • Bigcommerce
  • Salesforce Desk
  • Zendesk
  • Highrise
  • Elevio
  • Groove
  • TalkDesk
  • PrestaShop
  • XCart
  • Magento
  • Volusion
  • 3Dcart
  • Unbounce
  • GoSquared
  • Segment
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Company's Address

Company's Address

76 South Park St.
San Francisco, CA 94107
117 Edinburgh South
Suite 100, Cary NC 27511
Pricing Page

Pricing Page

Learn more about Olark pricing Learn more about Samanage pricing
Software Comparison

Software Comparison

Compare with Peek Pro
Compare with Desk.com
Compare with 8x8 VoIP Phone Service
Compare with KANA Express
Compare with ClickDesk
Compare with Google Hangouts
Compare with Teamwork Desk
Compare with ProProfs Knowledge Base
Compare with CallTrackingMetrics
Compare with My Work Scheduler
Compare with QB Techs
Compare with NinjaRMM
Compare with InvGate Service Desk
Compare with Azurepath
Compare with Smartsupp
Compare with Panopta
Compare with Base CRM
Compare with Accelo
Compare with KarmaCRM
Compare with CDMessenger
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

You should note that even though both Samanage and Olark may offer a top quality range of features every app may be designed for a different company size. If you are studying different apps you may want to focus on a business type they are catering to. Specific features may scale up efficiently for large enterprises but if you run a small or medium company it’s frequently more sensible to avoid paying for advanced functionalities that you may never use.