Compare Olark vs. SamanageToday’s companies seek the best Customer Support Software product to continue to be competitive. On this page we help you with buying the right solution, by allowing you to compare Samanage and Olark down to the very details of their individual features. It is also possible to check our overall scoring values, which rate the software all round quality and performance. Samanage got a 9.6 score, while Olark has a score of 8.7. Likewise, you can compare their general user satisfaction rating: 98% (Samanage) against 98% (Olark). Don’t forget to select the software that best addresses your top priorities, not the software with the higher number of features. We are aware that not all businesses have the time to test a large number of different services, so we came up with a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Freshdesk, Samanage.
|Monthly payment | Annual Subscription||Monthly payment | Quote-based|
Olark is a popular chat support platform used by hundreds of businesses.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Olark Live Chat supports integrations with the following business systems and applications:
|Nosh Detox, CoPromote, Man Crates, CommitChange.com|
|Learn more about Olark pricing||Learn more about Samanage pricing|
|English, China, Germany, India, Japan||English|
| 76 South Park St.|
San Francisco, CA 94107
| 117 Edinburgh South|
Suite 100, Cary NC 27511
Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
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In the event you continue having doubts about which solution will be best for your company it may be a good idea to take a look at each service’s social metrics. Such metrics are frequently an indicator of how popular every solution is and how extensive is its online presence. For example, in case of Facebook Samanage has 2052 likes on their official profile while Olark profile is liked by 4383 users.