Compare Samanage vs. nanoRep

There is a wide range of Help Desk Software products out there right now. The ideal way to find out which product fits your needs best is to compare them side by side. As an example, here you can examine Samanage and nanoRep for their overall score (9.6 vs. 8.5, respectively) or their user satisfaction rating (100% vs. 100%, respectively). You can even check their functions and pricing stipulations as well as other helpful data below. When matching products be sure to examine their corresponding features and mark their distinctive elements to have a clearer picture of both deals. What is more remember to assess other features including security, backup, intuitiveness, and customer support. Those of you who don't have much time or could use a Customer Support Software recommendation from our experts may want to take a look at these top choices for the current year: Samanage, LiveAgent, Freshdesk.
Comparison

Samanage

VS

nanoRep

VS

Samanage screenshot nanoRep screenshot
Pricing Details

Our Score

Our Score

9.6 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

100% ?

Price

Price

by quote

$490

Pricing Type

Pricing Type

Monthly payment | Quote-based Monthly payment
Detailed Review

Detailed Review

Product Info

Product Info

Samanage won our 2016 Supreme Software Award. It's a cloud-based IT service desk and asset management service to keep a tighter tab on things.
Maximize conversion & reduce support load by providing personalized answers for every question.
Quick Links
Pricing Details

Pricing Details

Learn more about Samanage pricing Learn more about nanoRep pricing
Features

Features

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current

nanoRep FEATURES

  • web self-service widgets through mobile, web & social
  • customer analytics
  • intelligent support agent tools
  • real-time FAQs
  • intelligent contextual answers in any language
  • interactive troubleshooting flows
  • easy escalation to agents via email or chat
  • widget customization
  • proactive engagement with high-value customers
  • conversion tracking
  • SLA tracking
  • custom charts
  • customer feedback
  • Google Analytics Integration and API for enterprise customers
  • support ticket system
  • queue management
  • Rule Engine that sends auto-responders, assignment to users etc.
  • in terms of security , Access to servers is restricted to HTTPS protocol encrypted by SSL3 and TLS cryptography.
Integrations

Integrations

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
  • Facebook
  • Magento
  • Live Person
  • Google Analytics
  • Sales Force
Available Plans

Available Plans

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution

Here are the nanoRep cost details:

Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk

Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support

Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features

Available Languages

Available Languages

USA, UK, Canada, Germany, Japan USA, UK, Canada, Germany
Customer Support

Customer Support

Phone Live Support
Ticket Training
Live Support
Ticket Training
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Popular Customers

Popular Customers

IKEA, MTV, Build.com, Thomas Cook, Pods.com, Waze, Wix, eToro, Oanda, Rocketlawyer, Plimus
Phone Number

Phone Number

1.888.250.8971
Vendor's Address

Vendor's Address

117 Edinburgh South
Suite 100, Cary NC 27511
not listed
Contact Email

Contact Email

support@samanage.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you continue having doubts about which service will be best in your case it may be a good idea to take a look at each service’s social metrics. These metrics are quite often a sign of how popular a given product is and how extensive is its online presence. For example Samanage Twitter account has currently 6896 followers. At the same time nanoRep Twitter is followed by 544 people.