Compare Samanage vs. nanoRepThere is a wide range of Help Desk Software products out there right now. The ideal way to find out which product fits your needs best is to compare them side by side. As an example, here you can examine Samanage and nanoRep for their overall score (9.6 vs. 8.5, respectively) or their user satisfaction rating (100% vs. 100%, respectively). You can even check their functions and pricing stipulations as well as other helpful data below. When matching products be sure to examine their corresponding features and mark their distinctive elements to have a clearer picture of both deals. What is more remember to assess other features including security, backup, intuitiveness, and customer support. We realize that not all businesses have enough time to try out a large number of different solutions, so we prepared a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Samanage, Freshdesk, LiveAgent.
|Monthly payment | Quote-based||Monthly payment|
Samanage won our 2016 Supreme Software Award. It's a cloud-based IT service desk and asset management service to keep a tighter tab on things.
Maximize conversion & reduce support load by providing personalized answers for every question.
|Learn more about Samanage pricing||Learn more about nanoRep pricing|
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
Here are the nanoRep cost details:
Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk
Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support
Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features
|USA, UK, Canada, Germany, Japan||USA, UK, Canada, Germany|
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business|
|IKEA, MTV, Build.com, Thomas Cook, Pods.com, Waze, Wix, eToro, Oanda, Rocketlawyer, Plimus|
| 117 Edinburgh South|
Suite 100, Cary NC 27511
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In the event you continue having doubts about which service will be best in your case it may be a good idea to take a look at each service’s social metrics. These metrics are quite often a sign of how popular a given product is and how extensive is its online presence. For example Samanage Twitter account has currently 6896 followers. At the same time nanoRep Twitter is followed by 544 people.