Compare Samanage vs. nanoRep

There are numerous Customer Support Software products available for businesses today. The ideal way to find out which one fits your needs best is to evaluate them side by side. As an example, here you can examine Samanage and nanoRep for their overall score (9.6 vs. 8.0, respectively) or their user satisfaction rating (98% vs. 100%, respectively). It’s also possible to check their capabilities and pricing terms along with other helpful data below. When matching products make sure to examine their similar capabilities and mark their distinctive elements to obtain a clearer picture of both deals. What is more bear in mind to check secondary issues such as security, backup, intuitiveness, and customer service. We did our best to review all popular Customer Support Software solutions available out there, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Zendesk, Samanage.
Comparison

Samanage

VS

nanoRep

VS

Samanage screenshot nanoRep screenshot
Pricing Details

Our Score

Our Score

9.6 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

100% ?

Cost

Cost

by quote

$490

Pricing Type

Pricing Type

Monthly payment | Quote-based Monthly payment
Full Review

Full Review

General Description

General Description

Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Maximize conversion & reduce support load by providing personalized answers for every question.
Quick Links
Available Languages

Available Languages

English English, Germany
Integrations

Integrations

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
  • Facebook
  • Magento
  • Live Person
  • Google Analytics
  • Sales Force
Company's Address

Company's Address

117 Edinburgh South
Suite 100, Cary NC 27511
not listed
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business
Vendor Email

Vendor Email

support@samanage.com
Pricing Details

Pricing Details

Learn more about Samanage pricing Learn more about nanoRep pricing
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Prominent Customers

Prominent Customers

IKEA, MTV, Build.com, Thomas Cook, Pods.com, Waze, Wix, eToro, Oanda, Rocketlawyer, Plimus
Available Support

Available Support

Phone Live Support
Ticket Training
Live Support
Ticket Training
List of Features

List of Features

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current

nanoRep FEATURES

  • web self-service widgets through mobile, web & social
  • customer analytics
  • intelligent support agent tools
  • real-time FAQs
  • intelligent contextual answers in any language
  • interactive troubleshooting flows
  • easy escalation to agents via email or chat
  • widget customization
  • proactive engagement with high-value customers
  • conversion tracking
  • SLA tracking
  • custom charts
  • customer feedback
  • Google Analytics Integration and API for enterprise customers
  • support ticket system
  • queue management
  • Rule Engine that sends auto-responders, assignment to users etc.
  • in terms of security , Access to servers is restricted to HTTPS protocol encrypted by SSL3 and TLS cryptography.
Available Plans

Available Plans

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution

Here are the nanoRep cost details:

Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk

Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support

Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features

Contact No.

Contact No.

1.888.250.8971
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you continue having doubts about which software will perform best for your company it might be a good idea to investigate each service’s social metrics. These metrics are frequently a sign of how popular a given product is and how large is its online presence.For instance, if you analyze Samanage LinkedIn profile you’ll find out that they are followed by 4490 users. In case of nanoRep the volume of followers on their LinkedIn page is 2.