Compare Samanage vs. nanoRepThere are numerous Customer Support Software products available for businesses today. The ideal way to find out which one fits your needs best is to evaluate them side by side. As an example, here you can examine Samanage and nanoRep for their overall score (9.6 vs. 8.0, respectively) or their user satisfaction rating (98% vs. 100%, respectively). It’s also possible to check their capabilities and pricing terms along with other helpful data below. When matching products make sure to examine their similar capabilities and mark their distinctive elements to obtain a clearer picture of both deals. What is more bear in mind to check secondary issues such as security, backup, intuitiveness, and customer service. We did our best to review all popular Customer Support Software solutions available out there, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Zendesk, Samanage.
|Monthly payment | Quote-based||Monthly payment|
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Maximize conversion & reduce support load by providing personalized answers for every question.
| 117 Edinburgh South|
Suite 100, Cary NC 27511
|Small Business | Large Enterprises | Medium Business|
|Learn more about Samanage pricing||Learn more about nanoRep pricing|
|IKEA, MTV, Build.com, Thomas Cook, Pods.com, Waze, Wix, eToro, Oanda, Rocketlawyer, Plimus|
|List of Features|
List of Features
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
Here are the nanoRep cost details:
Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk
Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support
Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features
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In case you continue having doubts about which software will perform best for your company it might be a good idea to investigate each service’s social metrics. These metrics are frequently a sign of how popular a given product is and how large is its online presence.For instance, if you analyze Samanage LinkedIn profile you’ll find out that they are followed by 4490 users. In case of nanoRep the volume of followers on their LinkedIn page is 2.