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Compare NABD System vs. Samanage

Specific firms require different types of Customer Support Software. To find out which one suits you, think about assessing various alternatives feature by feature along with their conditions and costs. Likewise, you may get a quick idea of their overall performance and customer feedback by having a look at our smart scoring system. The results are: Samanage (9.6) vs. NABD System (7.2) for overall quality and functionality; Samanage (98%) vs. NABD System (99%) for user satisfaction rating. Check out their high and low points and decide which software is a better option for your company. One simple but effective tactic is to write the pros and cons of both solutions side by side and check which solution has more benefits. We know that not all people have the time to try out a large number of various products, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Samanage, Zendesk, Freshdesk.
Comparison

NABD System

VS

Samanage

VS

NABD System screenshot Samanage screenshot
Pricing Details

Total Score

Our Score

7.2 ?

Our Score

9.0 ?

Client Experience

Client Experience

Client Experience

99% ?

Client Experience

98% ?

Cost

Cost

$30

by quote

Price Scheme

Price Scheme

Monthly payment Monthly payment | Quote-based
Full Review

Full Review

Overview

Overview

A suite of customer service solutions that can be configured to deliver optimum customer support via multiple channels.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Quick Links
Company's Address

Company's Address

8 Sayadla Buildings, Smouha, No. 605, Alexandria, Egypt 117 Edinburgh South
Suite 100, Cary NC 27511
Email Address

Email Address

sales@nabdsys.com support@samanage.com
Languages Supported

Languages Supported

English English
Pricing Details

Pricing Details

Learn more about NABD System pricing Learn more about Samanage pricing
Integrations

Integrations

NABD System features an extensive RESfil APIs for seamless integrations with the leading business systems and applications.

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Prominent Clients

Prominent Clients

Alex Bureau, Power Jet, TRANS MISR
Available Devices

Available Devices

Windows
Android
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Pricing Plans

Pricing Plans

NABD System provides a fully packed free edition and two paid plans.

Free Edition

  • Self Service Help Center
  • Capture Cases from email – 1 inbox
  • Capture Cases from Facebook – 1 page
  • Capture Cases from Twitter – 1 account
  • Live Chat – 3 agents
  • 1StopDesk channel
  • Dynamic Routing Rules and automatic case assignment
  • Load Balancing across Agents/Users
  • Knowledge Base ( Public + Internal )
  • Basic SLA
  • Automatic Escalation notifications for SLA violation
  • Full life-cycle Case Management
  • Extended case management to front office and back office users
  • Extended case management to external entities
  • Basic Ticketing workflow
  • ISO Standard workflow
  • Case Assessment
  • Case Investigation
  • Root Cause Analysis
  • Corrective Action
  • Preventive Action
  • Customer Satisfaction & Feedback
  • Business hours and work schedule
  • Case Escalation
  • Automatic email notification
  • Convert Cases to KB articles
  • Add Public and private notes to cases
  • Export cases
  • Tasks multi-assignments
  • Next Best Action for Agents
  • Workflow Automation Rules
  • Multi-Language Support
  • Link Cases
  • MS Word correspondence template
  • email correspondence template
  • Facebook correspondence template
  • Twitter correspondence template
  • Manual and Automated correspondences
  • Corporate and Personal Customer Support
  • Preferred language interface
  • Social Media login ( FB – TW – g+)
  • Knowledge Base search
  • Provide Auto suggested solutions for customers
  • Customer dashboard
  • Custom case data scope for corporate customer users
  • Basic Reports
  • SSL encryption
  • Role Based Authorization
  • User Data Scope Management
  • User Access Rights management
  • Audit Log
  • Customer/Contact Profiling
  • User Profile Definition
  • User Group Definition
  • Multi Department Management
  • Product/Service Catalog
  • Product/Service Group definition
  • Hide contact information based on privacy settings
  • Maximum number of Agents – 3
  • User Dashboard
  • Executive Dashboard
  • Agent Calendar
  • Agent work queue
  • Reminder
  • To-do List
  • Follow up
  • Alerts
  • Agents Localization Support
  • user defined case views
  • Pre-defined responses
  • Quickly respond or add case notes from pre-defined templates to common service requests
  • Internal Live Chat
  • Mobile Optimized interface
  • Rebranding
  • Storage Quota – 5GB
  • Guided On-boarding Process
  • Self-service Full knowledge base
  • Email Support

Professional – $30/user/month

  • All Free features, plus:
  • Capture Cases from email – 3 inbox
  • Capture Cases from Facebook – 3 page
  • Capture Cases from Twitter – 3 account
  • Live Chat – Unlimited agents
  • Native mobile apps
  • Sentiment Analysis
  • 5 Customized Reports & Analytics
  • Case Customization
  • 8×5 Chat Support
  • 8×5 Phone Support

Enterprise $60/user/month

  • All Professional features, plus:
  • Capture Cases from email – Unlimited
  • Capture Cases from Facebook – Unlimited
  • Capture Cases from Twitter – Unlimited
  • Live Chat – Unlimited agents
  • Business Process Management(BPM) customization
  • Work Order Management
  • Whitelist
  • Tracking Website Online Visitors
  • 20 Customized Reports & Analytics
  • Active Directory integration
  • Integration and Connectors
  • 20 GB Storage Quota
  • 24×7 Chat Support
  • 24×7 Phone Support

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Available Features

Available Features

NABD System FEATURES

  • Unified Dashboard
  • Case Management tools
  • 24/7 Service center
  • Productivity tools
  • Collaboration tools
  • Advanced Analytics and Insights
  • Mobility
  • Integrated Live Chat
  • Integration

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Contact Phone

Contact Phone

+(1) 206 279 4930 1.888.250.8971
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Every time you test various Customer Support Software software you shouldn’t only explore their list of features and available pricing packages. Pay attention to the fact that the software should be meeting your standards and business so the more flexible their offer the better. Explore which systems are supported by Samanage and NABD System and ensure you will get mobile support for whichever devices you use in your company. You should also find out which languages and countries are supported, as this may be a critical factor for many firms.