Compare NABD System vs. Samanage

To ensure that you acquire the most useful and productive Customer Support Software for your enterprise, you should compare products available on the market. For instance, here you may match Samanage’s overall score of 9.6 against NABD System’s score of 7.2. You can even evaluate their general user satisfaction: Samanage (100%) vs. NABD System (99%). What’s more, you can evaluate their good and bad points feature by feature, including their offered terms and pricing. By comparing products you are more likely to pick the best software for your situation. Of course you have to know your particular requirements to realize which software addresses those needs. We know that not all businesses have the time to examine dozens of different services, so we created a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: LiveAgent, Samanage, Freshdesk.
Compare

NABD System

VS

Samanage

VS

NABD System screenshot Samanage screenshot
Pricing Page

Total Score

Our Score

7.2 ?

Our Score

9.6 ?

Customer Experience

Customer Experience

Customer Experience

99% ?

Customer Experience

98% ?

Pricing

Pricing

$30

by quote

Price Scheme

Price Scheme

Monthly payment Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

A suite of customer service solutions that can be configured to deliver optimum customer support via multiple channels.
Samanage won our 2016 Supreme Software Award. It's a cloud-based IT service desk and asset management service to keep a tighter tab on things.
Useful Links
Languages

Languages

USA, UK, Canada, China, Germany, India, Japan USA, UK, Canada, Germany, Japan
Vendor Email

Vendor Email

sales@nabdsys.com support@samanage.com
Company's Address

Company's Address

8 Sayadla Buildings, Smouha, No. 605, Alexandria, Egypt 117 Edinburgh South
Suite 100, Cary NC 27511
Available Features

Available Features

NABD System FEATURES

  • Unified Dashboard
  • Case Management tools
  • 24/7 Service center
  • Productivity tools
  • Collaboration tools
  • Advanced Analytics and Insights
  • Mobility
  • Integrated Live Chat
  • Integration

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Phone No.

Phone No.

+(1) 206 279 4930 1.888.250.8971
Prominent Customers

Prominent Customers

Alex Bureau, Power Jet, TRANS MISR
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
OS Supported

OS Supported

Windows
Android
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Available Integrations

Available Integrations

NABD System features an extensive RESfil APIs for seamless integrations with the leading business systems and applications.

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Pricing Page

Pricing Page

Learn more about NABD System pricing Learn more about Samanage pricing
Available Plans

Available Plans

NABD System provides two fully packed product bundles that enable businesses to extend top class customer support services. A free version is also available.

Free Version

  • Includes basic customer support features

Professional – $30/user/month

  • An ideal option for small to large businesses in need of the essential and premium customer support tools and functionalities.

Enterprise – $60/user/month

  • Filled to the brim with all the features plus extra premium tools.

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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You should keep in mind that even though both Samanage and NABD System may offer an outstanding range of features each solution might be designed for a different business size. If you are analyzing various solutions you may want to pay attention to a business type they are aimed at. Some features could scale up well for big enterprises but if you have a small or medium company it’s usually more sensible to stay away from paying for advanced features that you may never have a chance to use.