Compare Samanage vs. My Work Scheduler

There are many Customer Support Software products in the market right now. The best way to find out which app fits your needs best is to compare them side by side. For example, here you can review Samanage and My Work Scheduler for their overall score (9.6 vs. 8.0, respectively) or their user satisfaction rating (98% vs. 96%, respectively). You can also check their individual modules and pricing terms and other useful data below. When matching products be sure to analyze their corresponding advantages and mark their distinctive elements to obtain a clearer picture of both deals. What is more bear in mind to assess secondary features like security, backup, ease-of-use, and helpdesk support. Our experts made sure to review all popular Customer Support Software services offered out there, but among them these three deserved our special attention: LiveAgent, Samanage, Freshdesk.
Comparison

Samanage

VS

My Work Scheduler

VS

Total Score

Our Score

9.6 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

98% ?

Customer Experience

96% ?

Price

by quote

$9.98

Pricing Model

Monthly payment | Quote-based
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Full Review

Overview

Samanage won our 2016 Supreme Software Award. It's a cloud-based IT service desk and asset management service to keep a tighter tab on things.
My Work Scheduler is a customizable and flexible customer scheduling platform hosted in cloud, and designed to meet the needs of professional freelancers and small businesses.

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Training

Features

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current

My Work Scheduler FEATURES

  • Simplified customer scheduling
  • Calendar scheduling
  • Drag-and-drop time slots
  • Daily schedule transfer
  • Remote access
  • Email and text communication
  • Search and report
  • Customer account management
  • Simplified administration
  • Staff account management
  • Dashboard for easy access
  • Email marketing
  • Data security
  • Paperless job service
  • In-cloud deployment
  • Mobile optimization
  • Efficient customer support

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Freelancers

Pricing Page

Learn more about Samanage pricing Learn more about My Work Scheduler pricing

Cost Details

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution

My Work Scheduler has an interesting pricing scheme, where business, ultimate, and for enterprises pricing depend exclusively on the number of users you want to include. You can check the price for your team directly on the website (contact them for teams larger than 30 members), or use the 30-days free trial to examine the product in advance. Note that the features and benefits are the same in the Business, Enterprise, and Ultimate package, and the only factor is the size of your team.

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Contact Address

117 Edinburgh South
Suite 100, Cary NC 27511

Languages Supported

USA, UK, Canada, Germany, Japan USA, UK, Canada, International, China, Germany, India, Japan

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based

Available Integrations

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox

Currently. the software integrates with well with Google Maps.

Phone Number

1.888.250.8971

Company Email

support@samanage.com

Prominent Clients

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QUICK LINKS

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No Customer Support Software will be able to cater to all the needs of a company. While core functionalities of Samanage and My Work Scheduler are obviously a priority you should also carefully examine the integrations provided by a given solution. In many cases your team will already be using various kinds of SaaS software in your company and it’s always better to go with solutions that integrate well with one another. If you do that you will be able to guarantee a smooth exchange of data between your teams and services, which can really reduce time devoted to migrating between one software and the other.