Compare MightyCall vs. Samanage

To successfully get the most helpful and productive Help Desk Software for your firm, you need to compare products available on the market. For instance, here you can match Samanage’s overall score of 9.6 against MightyCall’s score of 7.4. You can even examine their general user satisfaction: Samanage (100%) vs. MightyCall (97%). Moreover, you can review their pros and cons feature by feature, including their contract conditions and prices. By comparing products you are improving your chances to select the right software for your requirements. Of course you have to know your unique needs to realize which service matches those needs. If you need to quickly decide on the best Customer Support Software according to our experts we suggest you examine these solutions: Freshdesk, Samanage, LiveAgent.
Comparison

MightyCall

VS

Samanage

VS

MightyCall screenshot Samanage screenshot
Pricing Details

Total Score

Our Score

8.5 ?

Our Score

9.6 ?

Customer Experience

Customer Experience

Customer Experience

97% ?

Customer Experience

98% ?

Cost

Cost

$19.99

by quote

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment | Quote-based
Detailed Review

Detailed Review

General Description

General Description

Winner of Expert's Choice Award. You get a toll-free or local phone number and secure call forwarding to any device, such as your existing smartphone, office or VoIP phone.
Samanage won our 2016 Supreme Software Award. It's a cloud-based IT service desk and asset management service to keep a tighter tab on things.
Useful Links
Pricing Plans

Pricing Plans

MightyCall offers three SMB and enterprise pricing plans for users to choose from to cater to their specific needs.

Upgrades/Downgrades are possible at any point in time. There is also a full tour available that lets you see the software in action first. You can easily schedule a MightyCall live presentation here.

In addition, the company doesn’t impose any long-term contractual obligations, and offers a flexible, 30-days money return policy.

Take a look at the pricing details and select the best plan for your company:

Basic – $19.99/month

  • 1000 Talk minutes
  • 2 Toll-free or local number

Standard – $49.99/month

  • 5000 Talk minutes
  • 5 Toll-free or local numbers
  • Call recording
  • Voice to Text transcription

Ultimate – $99.99/month

  • 15000 Talk minutes
  • 10 Toll-free or local numbers
  • Call recording
  • Voice to Text transcription
  • API
  • Softphones & Hardphones

All plans include:

  • Unlimited Team members
  • Unlimited Text messages
  • Auto-attendant
  • Voicemail to email
  • Web-phone
  • Social media integration
  • Web widgets

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Phone Number

Phone Number

+1-888-256-8312 1.888.250.8971
Email Address

Email Address

support@mightycall.com support@samanage.com
Features

Features

MightyCall FEATURES

  • Call Forwarding
  • Local, Toll-Free, or Vanity Number or Port Existing Number
  • Voicemail
  • Custom Call Menus
  • “Contact Us” Widget
  • Click-to-Call Widget
  • Activity Dashboard
  • Free Mobile Apps for iOS and Android
  • Activity Queue
  • Click-to-Call Widget for WordPress
  • Social Media Tracker
  • 24 hour Auto Attendant/Virtual Receptionist
  • Transfer Calls
  • International Forwarding for Extensions
  • SMS
  • Ring Groups & Group Call Alerts
  • Custom Extensions/Dial by Extension
  • Voicemail to Text Transcriptions
  • Separated Voicemail per Employee
  • Integrated To-Do List
  • Email and Task Tracker
  • Integration API

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Customer Types

Customer Types

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Popular Clients

Popular Clients

Aquaria Guru, NMF Ionic Friction Reducer, UI Stencils, Boke Bowl
Support Types

Support Types

Phone Live Support
Ticket
Phone Live Support
Ticket Training
Languages

Languages

USA, UK, Canada, International USA, UK, Canada, Germany, Japan
Supported Integrations

Supported Integrations

MightyCall supports integrations with the following business systems and applications:

  • Yola
  • GoDaddy
  • Wix
  • Parallels
  • Basekit
  • Ecwid
  • IBS Group
  • Mastertelekom
  • Group Upiter
  • The Intersvyaz Group
  • Ekspilayn
  • OBIT
  • Vec.md
  • MicroTest
  • Lanka
  • Teleopti
  • Terrasoft
  • LuxBase
  • Medical Group
  • MADIV
  • Imtradex GmbH
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Pricing Details

Pricing Details

Learn more about MightyCall pricing Learn more about Samanage pricing
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Vendor's Address

Vendor's Address

1424 4th Avenue, 900
Seattle, Washington
USA
117 Edinburgh South
Suite 100, Cary NC 27511
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be sufficient to just compare Samanage and MightyCall against each other. Although useful features, pricing plans and customer experience are all crucial and should be considered when making a final choice, you should also take a look at the recognition and awards merited by each solution. In many cases a less known solution may turn out to be a good choice that was a winner of many B2B awards such as our Great User Experience Award which proves that regardless of limited market popularity it’s a worthy contender to the apps that rule the market.