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Compare MightyCall vs. Samanage

If you’re having a difficult time picking the right Customer Support Software product for your situation, try to compare and contrast the available software and determine which tool offers more benefits. For example, here you can assess Samanage (overall score: 9.6; user rating: 98%) vs. MightyCall (overall score: 8.5; user rating: 97%) for their overall performance. You can also see which one provides more functions that you need or which has better pricing plans for your current budget. Having a clear table to match their features will significantly improve the likelihood of obtaining the appropriate product for your company. Take a closer look at other aspects of the software such as if it’s easy to use, flexibility, scalability, and pricing plans. At this time, the most popular services in our Customer Support Software category are: Freshdesk, Salesforce Essentials, Zendesk.
Product

MightyCall

VS

Samanage

VS

MightyCall screenshot Samanage screenshot
Pricing Page

Score

Our Score

8.5 ?

Our Score

8.9 ?

Customer Experience

Customer Experience

Customer Experience

97% ?

Customer Experience

98% ?

Price

Price

$19.99

by quote

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Monthly payment | Quote-based
Detailed Review

Detailed Review

General Description

General Description

MightyCall is a software tool that offers a toll-free or local phone number and secure call forwarding to any device, such as your existing smartphone, office, or VoIP phone.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Easy Links
Languages

Languages

English English
List of Features

List of Features

MightyCall FEATURES

  • Call Forwarding
  • Local, Toll-Free, or Vanity Number or Port Existing Number
  • Voicemail
  • Custom Call Menus
  • “Contact Us” Widget
  • Click-to-Call Widget
  • Activity Dashboard
  • Free Mobile Apps for iOS and Android
  • Activity Queue
  • Click-to-Call Widget for WordPress
  • Social Media Tracker
  • 24 hour Auto Attendant/Virtual Receptionist
  • Transfer Calls
  • International Forwarding for Extensions
  • SMS
  • Ring Groups & Group Call Alerts
  • Custom Extensions/Dial by Extension
  • Voicemail to Text Transcriptions
  • Separated Voicemail per Employee
  • Integrated To-Do List
  • Email and Task Tracker
  • Integration API

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Phone No.

Phone No.

+1-888-256-8312 1.888.250.8971
Pricing Page

Pricing Page

Learn more about MightyCall pricing Learn more about Samanage pricing
Cost Details

Cost Details

MightyCall offers three SMB and enterprise pricing plans for users to choose from to cater to their specific needs.

Upgrades/Downgrades are possible at any point in time. There is also a full tour available that lets you see the software in action first. You can easily schedule a MightyCall live presentation here.

In addition, the company doesn’t impose any long-term contractual obligations, and offers a flexible, 30-days money return policy.

Take a look at the pricing details and select the best plan for your company:

Basic – $19.99/month

  • 1000 Talk minutes
  • 2 Toll-free or local number

Standard – $49.99/month

  • 5000 Talk minutes
  • 5 Toll-free or local numbers
  • Call recording
  • Voice to Text transcription

Ultimate – $99.99/month

  • 15000 Talk minutes
  • 10 Toll-free or local numbers
  • Call recording
  • Voice to Text transcription
  • API
  • Softphones & Hardphones

All plans include:

  • Unlimited Team members
  • Unlimited Text messages
  • Auto-attendant
  • Voicemail to email
  • Web-phone
  • Social media integration
  • Web widgets

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Prominent Clients

Prominent Clients

Aquaria Guru, NMF Ionic Friction Reducer, UI Stencils, Boke Bowl
Client Types

Client Types

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Available Support

Available Support

Phone Live Support
Ticket
Phone Live Support
Ticket Training
Available Integrations

Available Integrations

MightyCall supports integrations with the following business systems and applications:

  • Yola
  • GoDaddy
  • Wix
  • Parallels
  • Basekit
  • Ecwid
  • IBS Group
  • Mastertelekom
  • Group Upiter
  • The Intersvyaz Group
  • Ekspilayn
  • OBIT
  • Vec.md
  • MicroTest
  • Lanka
  • Teleopti
  • Terrasoft
  • LuxBase
  • Medical Group
  • MADIV
  • Imtradex GmbH
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Vendor Email

Vendor Email

support@mightycall.com support@samanage.com
Vendor's Address

Vendor's Address

1424 4th Avenue, 900
Seattle, Washington
USA
117 Edinburgh South
Suite 100, Cary NC 27511
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, details and experiences that we provided in this analysis were collected from official vendor websites, marketing resources available online, actual experience from real users as well as our individual hands-on use of each service by a professional reviewer. We put a lot of effort to comprehensively test every service, therefore we not only examine it ourselves, but we also match our results with opinions of other users from the B2B community.