Compare Medallia vs. Samanage

To successfully find the most effective and productive Customer Support Software for your enterprise, you need to compare products available on the market. For instance, here you can match Samanage’s overall score of 9.6 against Medallia’s score of 6.8. You can even examine their general user satisfaction: Samanage (100%) vs. Medallia (98%). Moreover, you can review their strengths and weaknesses feature by feature, including their terms and conditions and rates. By comparing products you are improving your chances to select the right software for your needs. Of course you have to know your unique needs to realize which solution addresses those needs. If you would like to quickly identify the best Customer Support Software according to our review team we advise you examine the following services: Freshdesk, LiveAgent, Samanage.
Product

Medallia

VS

Samanage

VS

Medallia screenshot Samanage screenshot
Pricing Page

Our Score

Our Score

6.8 ?

Our Score

9.6 ?

Customer Experience

Customer Experience

Customer Experience

98% ?

Customer Experience

98% ?

Cost

Cost

by quote

by quote

Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

General Description

General Description

Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Quick Links
List of Features

List of Features

Medallia FEATURES

  • Benchmarking
  • Customer recovery
  • Dashboarding
  • Data collection
  • Data integration
  • Goal setting
  • Interactive analytics
  • Media sharing
  • Mobile feedback
  • Push reporting
  • Text analytics

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Pricing Info

Pricing Info

Contact the vendor directly for pricing details.

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Customer Support

Customer Support

Phone
Phone Live Support
Ticket Training
Customer Types

Customer Types

Small Business | Large Enterprises Small Business | Large Enterprises | Medium Business
Available Languages

Available Languages

USA, Canada USA, UK, Canada, Germany, Japan
Pricing Page

Pricing Page

Learn more about Medallia pricing Learn more about Samanage pricing
Supported Integrations

Supported Integrations

Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.

Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.

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  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
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  • Salesforce
  • Dropbox
Phone Number

Phone Number

1-855-238-4787 1.888.250.8971
Contact Email

Contact Email

support@samanage.com
Company's Address

Company's Address

Medallia Palo Alto, 395 Page Mill Road, Suite 100, Palo Alto, CA 94306, USA 117 Edinburgh South
Suite 100, Cary NC 27511
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Prominent Clients

Prominent Clients

Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The software analyzed on this page are only a sliver of our full Customer Support Software category and you should remember that there might be more reliable options available. If you want to make sure you make the optimal decision for your team we definitely encourage you to compare more services first. It may also be a good idea to consult our top 10 Customer Support Software ranking to learn which products are currently the highest-ranking ones and leaders in the market.