Compare Medallia vs. Samanage

You have such a huge number of CRM Software options in today’s state of that industry that picking the right product can be frustrating. On our comparison page, it is simple to review the features, stipulations, available plans, and more details of Samanage and Medallia. You can also compare their score (9.6 for Samanage vs. 6.8 for Medallia) and user satisfaction level (98% for Samanage vs. 98% for Medallia). The scores and ratings give you a general idea how both of these software products perform. Additionally, make sure if the software can integrate with the company’s current business apps to guarantee greater productivity. Our team put a lot of effort to prepare reviews of all popular Customer Support Software solutions available out there, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Zendesk, Samanage.
Software

Medallia

VS

Samanage

VS

Medallia screenshot Samanage screenshot
Pricing Page

Score

Our Score

6.8 ?

Our Score

9.6 ?

Client Experience

Client Experience

Client Experience

98% ?

Client Experience

98% ?

Pricing

Pricing

by quote

by quote

Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

Product Info

Product Info

Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Easy Links
Available Languages

Available Languages

English English
Available Plans

Available Plans

Contact the vendor directly for pricing details.

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Available Integrations

Available Integrations

Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.

Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
List of Features

List of Features

Medallia FEATURES

  • Benchmarking
  • Customer recovery
  • Dashboarding
  • Data collection
  • Data integration
  • Goal setting
  • Interactive analytics
  • Media sharing
  • Mobile feedback
  • Push reporting
  • Text analytics

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Contact Email

Contact Email

support@samanage.com
Pricing Page

Pricing Page

Learn more about Medallia pricing Learn more about Samanage pricing
Types of Customers

Types of Customers

Small Business | Large Enterprises Small Business | Large Enterprises | Medium Business
Phone Number

Phone Number

1-855-238-4787 1.888.250.8971
Prominent Customers

Prominent Customers

Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Company's Address

Company's Address

Medallia Palo Alto, 395 Page Mill Road, Suite 100, Palo Alto, CA 94306, USA 117 Edinburgh South
Suite 100, Cary NC 27511
Types of Support

Types of Support

Phone
Phone Live Support
Ticket Training
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be sufficient to just compare Samanage and Medallia with one another. Even though useful features, cost and customer reviews are all crucial and should be taken into account when making a final choice, you should also take a look at the recognition and awards claimed by every app. Very often a less known service may turn out to be an amazing choice that was distinguished with SaaS awards such as our Exceptional Customer Support Award which proves that despite lesser market popularity it’s a significant contender to the services that rule the market.