Compare Medallia vs. SamanageTo successfully find the most effective and productive Customer Support Software for your enterprise, you need to compare products available on the market. For instance, here you can match Samanage’s overall score of 9.6 against Medallia’s score of 6.8. You can even examine their general user satisfaction: Samanage (100%) vs. Medallia (98%). Moreover, you can review their strengths and weaknesses feature by feature, including their terms and conditions and rates. By comparing products you are improving your chances to select the right software for your needs. Of course you have to know your unique needs to realize which solution addresses those needs. If you would like to quickly identify the best Customer Support Software according to our review team we advise you examine the following services: Freshdesk, LiveAgent, Samanage.
|Quote-based||Monthly payment | Quote-based|
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
|List of Features|
List of Features
Contact the vendor directly for pricing details.
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
|Small Business | Large Enterprises||Small Business | Large Enterprises | Medium Business|
|USA, Canada||USA, UK, Canada, Germany, Japan|
|Learn more about Medallia pricing||Learn more about Samanage pricing|
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
|Medallia Palo Alto, 395 Page Mill Road, Suite 100, Palo Alto, CA 94306, USA|| 117 Edinburgh South|
Suite 100, Cary NC 27511
|Mercedes-Benz, GE Healthcare, Nordstrom, PayPal|
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The software analyzed on this page are only a sliver of our full Customer Support Software category and you should remember that there might be more reliable options available. If you want to make sure you make the optimal decision for your team we definitely encourage you to compare more services first. It may also be a good idea to consult our top 10 Customer Support Software ranking to learn which products are currently the highest-ranking ones and leaders in the market.