Compare Samanage vs. Kayako

To make sure you purchase the most effective and productive Help Desk Software for your company, you should compare products available on the market. For example, here you may match Samanage’s overall score of 9.6 against Kayako’s score of 8.7. You may also review their general user satisfaction: Samanage (100%) vs. Kayako (95%). Moreover, you can assess their pros and cons feature by feature, including their offered terms and prices. By comparing products you are more likely to select the right software for your budget. Of course you should know your specific needs to realize which service addresses those needs. We know that not all people have the time to try out a wide range of various products, so we prepared a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: LiveAgent, Samanage, Freshdesk.
Comparison

Samanage

VS

Kayako

VS

Samanage screenshot Kayako screenshot
Pricing Details

Total Score

Our Score

9.6 ?

Our Score

8.6 ?

Customer Experience

Customer Experience

Customer Experience

98% ?

Customer Experience

95% ?

Pricing

Pricing

by quote

$24

Pricing Type

Pricing Type

Monthly payment | Quote-based Monthly payment | One-time payment
Full Review

Full Review

Product Info

Product Info

Samanage won our 2016 Supreme Software Award. It's a cloud-based IT service desk and asset management service to keep a tighter tab on things.
Deliver customer service support in a simple, seamless, and scalable way, trusted by over 30,000 organizatons worldwide
Quick Links
Available Languages

Available Languages

USA, UK, Canada, Germany, Japan USA, UK, Canada, China, Germany, India, Japan
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Available Plans

Available Plans

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution

Kayako is a help desk software sold either as a SaaS or on-premise. SaaS is sold in the following plans:

  • Case ($24 per month, billed annually or $29 monthly): per agent; ticket and email management; intelligent ticket routing and workflows; set targets and track reply deadlines
  • Engage ($24 per month, billed annually or $29 monthly): per agent; roll-out live chat; real-time visitor monitoring; voice and click-to-call
  • Fusion ($39 per month, billed annually or $49 monthly): per agent; email + tickets + live chat + calls; every conversation tracked

The on-premise version is sold as the following:

  • Case ($3,000 per year): 10 agents; ticket and email management; intelligent ticket routing and workflows; set targets and track reply deadlines
  • Engage ($3,000 per year): 10 agents; roll out live chat straight away; real-time visitor monitoring; VoIP integration + click-to-call
  • Fusion ($4,000 per year): 10 agents; live chat + email + tickets + voice; every conversation tracked
List of Features

List of Features

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current

Kayako FEATURES

  • Support ticketing with email integration
  • Fully featured live chat for your customer service portal and website
  • Real-time visitor tracking
  • Phone call tracking and recording
  • Enhanced self-service portal
  • Advanced ticket workflows, rules and automations
  • Customizable tickets, chats and customers
  • Enhanced customer and organization profiles for CRM
  • Multiple-plan support
  • Ticket reply and resolution deadline management
  • Set business hours for accurate performance tracking
  • Automatic escalation rules to prevent unaddressed customer queries
  • Mobile apps for iOS, Android, Windows and Blackberry
  • Mobile live chat with the Jabber gateway
  • 100+ out-of-the-box help desk reports
  • Custom reports via Kayako Query Language
  • Schedule reports are automatically sent to your inbox
  • Multi-lingual customer support and localizations
  • Customizable look and feel of the help desk
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket
Pricing Details

Pricing Details

Learn more about Samanage pricing Learn more about Kayako pricing
Popular Clients

Popular Clients

Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba
Contact Address

Contact Address

117 Edinburgh South
Suite 100, Cary NC 27511
Fourth floor, Midland Financial Centre 21-22 G.T. Road Jalandhar, Punjab 144001 India
Contact No.

Contact No.

1.888.250.8971 1.888.952.9256; 1.415.418.3366 (worldwide)
Available Integrations

Available Integrations

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
  • Basecamp
  • Drupal
  • Freshbooks
  • Joomla
  • Mailchimp
  • Salesforce
  • SAML Single Sign-on
  • WHMCS
  • WordPress
  • Yammer
  • More apps from Kayako community
  • REST API integrates with your apps and backend systems
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Contact Email

Contact Email

support@samanage.com sales@kayako.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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When you select a software that you think will be an actual asset for your company you shouldn’t simply limit yourself to what experts have to say about it. In many cases individual experience with the service may be different, depending on your own goals and requirements. This is why in our reviews we also provide our User Satisfaction Rating for each solution to give you a quick overview of how real users of Samanage and Kayako evaluate their contact with the software. Our system is built around detailed analysis of product appearances on other sites, social media and blogs, so you will receive a comprehensive and reliable picture of what other clients think about every product. In this example Samanage got a total satisfaction rating at 100% while for Kayako 95% of users express they had a positive experience with it.