Compare Samanage vs. KayakoTo make sure you purchase the most effective and productive Help Desk Software for your company, you should compare products available on the market. For example, here you may match Samanage’s overall score of 9.6 against Kayako’s score of 8.7. You may also review their general user satisfaction: Samanage (100%) vs. Kayako (95%). Moreover, you can assess their pros and cons feature by feature, including their offered terms and prices. By comparing products you are more likely to select the right software for your budget. Of course you should know your specific needs to realize which service addresses those needs. We know that not all people have the time to try out a wide range of various products, so we prepared a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: LiveAgent, Samanage, Freshdesk.
|Monthly payment | Quote-based||Monthly payment | One-time payment|
Samanage won our 2016 Supreme Software Award. It's a cloud-based IT service desk and asset management service to keep a tighter tab on things.
Deliver customer service support in a simple, seamless, and scalable way, trusted by over 30,000 organizatons worldwide
|USA, UK, Canada, Germany, Japan||USA, UK, Canada, China, Germany, India, Japan|
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
Kayako is a help desk software sold either as a SaaS or on-premise. SaaS is sold in the following plans:
The on-premise version is sold as the following:
|List of Features|
List of Features
|Learn more about Samanage pricing||Learn more about Kayako pricing|
|Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba|
| 117 Edinburgh South|
Suite 100, Cary NC 27511
|Fourth floor, Midland Financial Centre 21-22 G.T. Road Jalandhar, Punjab 144001 India|
|1.888.250.8971||1.888.952.9256; 1.415.418.3366 (worldwide)|
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
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When you select a software that you think will be an actual asset for your company you shouldn’t simply limit yourself to what experts have to say about it. In many cases individual experience with the service may be different, depending on your own goals and requirements. This is why in our reviews we also provide our User Satisfaction Rating for each solution to give you a quick overview of how real users of Samanage and Kayako evaluate their contact with the software. Our system is built around detailed analysis of product appearances on other sites, social media and blogs, so you will receive a comprehensive and reliable picture of what other clients think about every product. In this example Samanage got a total satisfaction rating at 100% while for Kayako 95% of users express they had a positive experience with it.