Compare Samanage vs. KayakoYou have such a wide range of Customer Support Software solutions in today’s market that deciding on the best product is often difficult. On our comparison page, you can actually assess the tool, pricing terms, available plans, and more details of Samanage and Kayako. It’s also possible to examine their score (9.6 for Samanage vs. 8.6 for Kayako) and user satisfaction level (98% for Samanage vs. 95% for Kayako). The scores and ratings present you with an overall idea how these two software products perform. In addition, check if the solution can integrate with existing business apps to guarantee greater productivity. In case you you would like to quickly find the best Customer Support Software according to our review team we advise you take a look at one of these solutions: Zendesk, Freshdesk, Samanage.
|Monthly payment | Quote-based||Free | Monthly payment | Quote-based|
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Kayako is the winner of our Expert's Choice Award. It delivers customer service in a powerful, seamless, and scalable way, trusted by over 50,000 organizations worldwide.
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
|English||English, German, Hindi, Spanish, French|
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
Inbox – $9/agent per month
Team – $15/agent per month
Growth – $29/agent per month
Scale – $59/agent per month
Enterprise – Custom pricing starts at $90/agent
|Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba|
|Learn more about Samanage pricing||Learn more about Kayako pricing|
| 117 Edinburgh South|
Suite 100, Cary NC 27511
Fourth floor, Midland Financial Centre 21-22
G.T. Road Jalandhar, Punjab 144001
|1.888.250.8971||1.888.952.9256; 1.415.418.3366 (worldwide)|
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If you are still having second thoughts about which product will be best for your business it may be a sound idea to investigate each service’s social metrics. These metrics are frequently a way to see how popular a given solution is and how large is its online presence. For example, in case of Facebook Samanage has 2052 likes on their official page while Kayako profile is liked by 10897 people.