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Compare Samanage vs Intervals

What is better Samanage or Intervals? With a wide range of functionalities, pricing, conditions, and more to evaluate, determining the best Customer Support Software for your organization is tough. However by working with our system, it is simple to match the characteristics of Samanage and Intervals as well as their general SmartScore, respectively as: 8.9 and 8.3 for overall score and 98% and 98% for user satisfaction.

You can also assess them feature by feature and see which software is a more effective fit for your business. Don’t forget to use a trial version first before opting in for a plan to get a firsthand experience how the software performs in practical situations.

Users who want to save some time or could use a Customer Support Software suggestion from our experts might want to try out these top choices for this year: Zendesk, Salesforce Essentials, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current

Pricing Info

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Samanage is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.

Company Email

support@samanage.com

Contact No.

Company's Address

117 Edinburgh South
Suite 100, Cary NC 27511

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $59

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Integrated Task Timers
  • Weekly Timesheet Submissions and Approvals
  • System-Generated “Nags”
  • Visual Reporting
  • Daily Task Assignments
  • Milestone Tool
  • Drag-and-Drop Rescheduling
  • Email Updates
  • Mobile Version
  • Data Capture and Archiving
  • Real-Time Graphing
  • Weekly Trend Monitoring
  • Project Time Tracking
  • Billable vs. Unbillable time
  • Data export to CSV and XML
  • One-Click Retrieval
  • Version Control
  • Document Uploading
  • Organic Classification Tags
  • Easy File Access Via Internet
  • Unlimited File Type Support
  • Extensive Visual Theme Selection
  • Customizable Defaults (work types, hourly rates, task statuses, priorities, and more)
  • Multi-Currency Support
  • Non-US Date and Time Format Support
  • Unicode Character Support (including Mandarin and Chinese)
  • Automated Overdue Invoice Alerts
  • Freestyle Invoicing
  • Canadian GST and Quebec PST Support
  • Invoice Processing
  • Cash Flow Monitoring
  • Custom Functionality Builder
  • Custom Reports
  • Add-On Development

Pricing Info

Intervals is offered in 4 different plans, each catering to a specific storage size and number of active projects. All plans come with a 21-day trial period.  Give the details a look, and select the best plan for your business.

Basic – $59 per month

  • Active Projects: 25
  • Document Storage: 25 Gb
  • Users:  Unlimited
  • Clients & Contacts:  Unlimited
  • Invoices:  Unlimited
  • Tasks & Milestones:  Unlimited

Not So Basic – $99 per month

  • Active Projects: 50
  • Document Storage: 50 Gb
  • Users:  Unlimited
  • Clients & Contacts:  Unlimited
  • Invoices:  Unlimited
  • Tasks & Milestones:  Unlimited

Premium – $159 per month

  • Active Projects: 100
  • Document Storage: 100 Gb
  • Users:  Unlimited
  • Clients & Contacts:  Unlimited
  • Invoices:  Unlimited
  • Tasks & Milestones:  Unlimited

Unlimited – $299 per month

  • Active Projects: Unlimited
  • Document Storage: Unlimited
  • Users:  Unlimited
  • Clients & Contacts:  Unlimited
  • Invoices:  Unlimited
  • Tasks & Milestones:  Unlimited

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hyundai, Ghirardelli, and Warner Bros.

Integrations

Intervals support integrations with the following business applications and systems:

  • QuickBooks Online
  • QuickBooks Desktop
  • FreshBooks
  • Xero
  • Slack
  • Google Drive
  • Basecamp Classic
  • Intervals Kanban

 

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Take control of your workflow with Intervals, a web-based time, task and project management software.

Company Email

support@myintervals.com

Contact No.

Company's Address

414 E. Haley St
Santa Barbara, CA 93101
USA

Almost as essential as useful features and user support level are pricing options made available by Samanage and Intervals. While cost should not be the sole aspect it’s without a doubt an important thing to think about. You should count on a flexible pricing plan that can be matched with your business size and easily scaled up if your company expands. Make sure you don’t pick packages that include advanced tools that you won’t use and always try to get in touch with the vendor directly as enterprises can often benefit from discounts. You should also check out a free trial or demo of every product to spend at least some time using it. It’s a useful experience that doesn’t ask you to pay any money and offers a reliable overview of what it feels like to work with Samanage and Intervals.

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