Compare Intercom Live Chat vs. Samanage

Different businesses want different types of Customer Support Software. To learn which one suits you, think of reviewing various options feature by feature along with their conditions and prices. Likewise, you can get a quick idea of their general efficiency and customer feedback by having a look at our smart scoring system. The results are: Samanage (9.6) vs. Intercom Live Chat (8.8) for total quality and functionality; Samanage (98%) vs. Intercom Live Chat (88%) for user satisfaction rating. Check out their high and weaker points and find out which software is a better option for your company. A simple, practical way is to write the pros and cons of both applications next to each other and see which app comes on top. We realize that not all companies have the time to examine a wide range of different services, so we created a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Samanage, Zendesk.
Product

Intercom Live Chat

VS

Samanage

VS

Intercom Live Chat screenshot Samanage screenshot
Pricing Page

Our Score

Our Score

8.8 ?

Our Score

9.6 ?

Client Experience

Client Experience

Client Experience

88% ?

Client Experience

98% ?

Pricing

Pricing

$49

by quote

Pricing Type

Pricing Type

Monthly payment Monthly payment | Quote-based
Full Review

Full Review

Overview

Overview

Intercom Live Chat is a software platform you can use to track and engage your visitors, and convert them into your customers.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Useful Links
Pricing Page

Pricing Page

Learn more about Intercom Live Chat pricing Learn more about Samanage pricing
Contact Email

Contact Email

team@intercom.io support@samanage.com
Available Languages

Available Languages

English English
Prominent Clients

Prominent Clients

Invision, Salesforce Desk, Expensify, Yahoo
Vendor's Address

Vendor's Address

55 2nd St, 4th Fl.,
San Francisco, CA 94105
117 Edinburgh South
Suite 100, Cary NC 27511
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Types of Support

Types of Support

Live Support
Phone Live Support
Ticket Training
Cost Details

Cost Details

Intercom Live Chat offers three pricing plans as well as a free trial for 14 days:

Messages – From $53/month

  • Segment – Target messages based on behavior and time
  • Send – Send one-off or triggered auto messages
  • Optimize – Improve message performance
  • Integrate – connect to tolls you already use

Inbox – From $53/month

  • Multi-channel – Receive messages from leads and users wherever they are
  • Team Inbox – One place to manage and respond to all conversations with leads and users
  • Operator Bot – Bot for better customer experiences
  • Actionable insights – See your team’s performance and plan ahead

Articles – $49/month flat rate

  • Public Help Center – Knowledge base searchable by anyone
  • Actionable Insights – Feedback loops to help you improve your content
  • Help Desk Integration – Connect Intercom’s Articles and Inbox products to scale your support

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Supported Integrations

Supported Integrations

  • Facebook
  • Slack
  • GitHub
  • Twitter
  • Wordpress
  • Stripe
  • Segment
  • Sales CRM
  • Zapier
  • HipChat
  • Zendesk
  • Mixpanel
  • MailChimp
  • Marketo
  • Trello
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
List of Features

List of Features

Intercom Live Chat FEATURES

  • Track user data in Intercom
  • Messenger launcher
  • Auto messages
  • Localization
  • Email notifications
  • Team inbox
  • Live lead profiles
  • Notes and mentions
  • Saved replies

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Contact No.

Contact No.

1.888.250.8971
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In the event you continue having doubts about which service will be best in your case it might be a sound idea to investigate each service’s social metrics. Such metrics are frequently a sign of how popular a given product is and how large is its online presence. For example, in case of Facebook Samanage has 2052 likes on their official profile while Intercom Live Chat profile is liked by 15563 people.