Compare Intercom Live Chat vs. SamanageDifferent businesses want different types of Customer Support Software. To learn which one suits you, think of reviewing various options feature by feature along with their conditions and prices. Likewise, you can get a quick idea of their general efficiency and customer feedback by having a look at our smart scoring system. The results are: Samanage (9.6) vs. Intercom Live Chat (8.8) for total quality and functionality; Samanage (98%) vs. Intercom Live Chat (88%) for user satisfaction rating. Check out their high and weaker points and find out which software is a better option for your company. A simple, practical way is to write the pros and cons of both applications next to each other and see which app comes on top. We realize that not all companies have the time to examine a wide range of different services, so we created a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Samanage, Zendesk.
|Monthly payment||Monthly payment | Quote-based|
Intercom Live Chat is a software platform you can use to track and engage your visitors, and convert them into your customers.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
|Learn more about Intercom Live Chat pricing||Learn more about Samanage pricing|
|Invision, Salesforce Desk, Expensify, Yahoo|
| 55 2nd St, 4th Fl.,|
San Francisco, CA 94105
| 117 Edinburgh South|
Suite 100, Cary NC 27511
|Types of Support|
Types of Support
Intercom Live Chat offers three pricing plans as well as a free trial for 14 days:
Messages – From $53/month
Inbox – From $53/month
Articles – $49/month flat rate
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
|List of Features|
List of Features
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In the event you continue having doubts about which service will be best in your case it might be a sound idea to investigate each service’s social metrics. Such metrics are frequently a sign of how popular a given product is and how large is its online presence. For example, in case of Facebook Samanage has 2052 likes on their official profile while Intercom Live Chat profile is liked by 15563 people.