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Compare Inforobo vs. Samanage

Finding the perfect Customer Support Software product is all about comparing different solutions and identifying the top program for your specific needs. Our proprietary system provides you with an instant look at the general rating of Samanage and Inforobo. For general quality and performance, Samanage scored 9.6, while Inforobo scored 8.0. On the other hand, for user satisfaction, Samanage earned 98%, while Inforobo earned N/A%. Below it's also possible to check their features, terms, plans, etc. to find out which software will be more suitable for your needs. An important element to assess is if the software lets you to enable/disable limitations on various types of users to protect any critical company data. Right now, the top solutions in our Customer Support Software category are: Salesforce Essentials, Zendesk, Freshdesk.
Compare

Inforobo

VS

Samanage

VS

Inforobo screenshot Samanage screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.9 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

98% ?

Pricing

Pricing

$9

by quote

Price Scheme

Price Scheme

Monthly payment | Quote-based Monthly payment | Quote-based
Full Review

Full Review

Product Info

Product Info

Inforobo is the first automated information assistant platform and artificially intelligent response solution offered as a Software as a Service (SaaS).
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Useful Links
Prominent Customers

Prominent Customers

Warwick Academy, McKinsey & Company, Stoke by Nayland
Languages Supported

Languages Supported

English English
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Pricing Info

Pricing Info

Inforobo offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $15/month or $9/month (annual billing)

  • Dialogue-base up to 50 dialogues
  • 5,000 messages/queries per month
  • 1 human agent accounts
  • Live chat takeover by human
  • Speech recognition & text to speech (English)
  • Voice enable website
  • Visitor details
  • Real-time visitor tracking
  • Send Targeted Messages
  • Media sharing
  • Smart chat routing
  • Chat Analytics
  • Lead acquisition
  • Automated greetings
  • Mobile chat window
  • 256-bit SSL secure connection
  • Trusted domains
  • Chat window customization
  • Agent roles
  • Chat history
  • Targeted Engagement Triggers
  • Email support

Professional – $39/month or $29/month (annual billing)

  • All Basic features
  • Dialogue-base up to 1000 dialogues
  • 1,00,000 messages/queries per month
  • 4 human agent accounts
  • Chat transfers

Enterprise – starts from $999/month

  • Dialogue-base with unlimited dialogues
  • Unlimited messages/queries
  • 25 human agent accounts
  • Machine learning
  • Banned visitors list
  • Social media button integration
  • Product training
  • Software engineer support

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
List of Features

List of Features

Inforobo FEATURES

  • Automate answers to customer questions
  • Human + AI hybrid live chat system
  • Logic based multi-level conversations
  • Machine learning
  • Text to speech
  • Speech recognition*
  • Natural language interface for information retrieval.
  • Voice enable website
  • Related Topics
  • Visitor information
  • Multi-media sharing
  • WYSIWYG HTML editor
  • Chat archives
  • Delivery Status
  • Notifications
  • Chat Transfer
  • Chat window positioning
  • Custom chat window size
  • Custom chat window color theme
  • Chat window messages & labels
  • Agent profiles
  • White label branding
  • Basic statistics
  • Chat reports
  • Filters
  • Weekly summary email
  • Dashboard
  • Lead Data viewer
  • Chat via a direct link
  • Rule based actions
  • Rule based greetings
  • Personal greetings
  • Automatic initial greeting message
  • Agent groups
  • Agent account management
  • Agent roles
  • Smart chat routing
  • Custom avatars

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Support Types

Support Types

Phone Live Support
Training
Phone Live Support
Ticket Training
Vendor Email

Vendor Email

support@samanage.com
Vendor's Address

Vendor's Address

Nava Vadaj, Ahmedabad - 380013
India
117 Edinburgh South
Suite 100, Cary NC 27511
Contact No.

Contact No.

+91-992-568-5229 1.888.250.8971
Pricing Page

Pricing Page

Learn more about Inforobo pricing Learn more about Samanage pricing
Integrations

Integrations

Inforobo integrates into third-party database and API. It also integrates into any website with a JavaScript code.

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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If you continue having second thoughts about which service will perform best in your case it might be a sound idea to check out each service’s social metrics. Such metrics are quite often a sign of how popular each service is and how big is its online presence. For instance Samanage Twitter profile has currently 6896 followers. At the same time Inforobo Twitter is followed by 1 users.