Compare HipChat vs. Samanage

To make sure you get the most efficient and productive Customer Support Software for your enterprise, you should compare products available on the market. For instance, here it is possible to match Samanage’s overall score of 9.6 against HipChat’s score of 8.6. You can also examine their general user satisfaction: Samanage (98%) vs. HipChat (90%). What’s more, you can assess their pros and cons feature by feature, including their contract conditions and pricing. By comparing products you are sure that you select the right software for your situation. It goes without saying you should know your unique needs to realize which service matches those needs. We are aware that not all people have enough time to try out a wide range of various products, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Zendesk, Samanage.





HipChat screenshot Samanage screenshot
Pricing Details


Our Score

8.6 ?

Our Score

9.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

90% ?

Client Satisfaction

98% ?




by quote

Pricing Type

Pricing Type

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

General Info

General Info

HipChat is a communications platform designed specifically for business team chatting.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Useful Links
Client Types

Client Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Popular Customers

Popular Customers

Expedia, Netflix, Dropbox, Salesforce
Pricing Details

Pricing Details

Learn more about HipChat pricing Learn more about Samanage pricing
Available Integrations

Available Integrations

HipChat supports integrations with the following business systems and applications:

  • Aha!
  • Airbrake
  • Alias
  • AnsswerHub
  • Asana
  • Axosoft SocialConnect
  • Bamboo
  • Bitbucket
  • Biztera
  • Blossom
  • Bonusly
  • Boundary
  • Bugsnag
  • Capistrano
  • CircleCI
  • Codeship
  • Confluence
  • Crashlytics
  • Datadog
  • DoneDone
  • Enchant
  • Envoy Visitor Registration
  • Exceptional
  • Fastlane
  • Freshdesk
  • Geek Advent
  • Github
  • GoToMeeting
  • Google Cloud Platform
  • Google Drive
  • Google Hangouts
  • Gyazo
  • Help Scout
  • Helpmonks
  • Heroku
  • HeyUpdate
  • HipGif
  • hpmob
  • Honeybadger
  • Instawell
  • Intercom
  • JIRA
  • Jenkins
  • Librato
  • Loggly
  • MailChimo
  • Munin
  • Netuitive
  • taskblitz
  • ZeroCater
  • ZenDesk
  • Zapier
  • Wunderlist
  • WorkingOn
  • WordPress
  • Woopra
  • VictorOps
  • UserVoice
  • Twitter
  • Trello
  • Travis CI
  • teamCity
  • Telzio
  • Status Hero
  • Screenhero Slash Command
  • Server Density
  • Runscope
  • Redmine
  • Reamaze
  • Raygun
  • Quote of The Day
  • Pivotal Tracker
  • Pingboard
  • Pingdom
  • PagerDuty
  • Panopta
  • Opsmatic
  • Opsview
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Available Devices

Available Devices



English, China, India English
Vendor Email

Vendor Email
Cost Details

Cost Details

HipChat offers a free edition and a subscription plan priced at a very low rate. Users who want to test drive HipChat may want opt for a 30-day free trial period with no credit card required.

HipChat Basic – Free

  • Mac, Windows, iOS, and Android
  • Group chat and IM
  • Guest access
  • Unlimited integrations
  • 5GB File Storage

HipChat Plus – $2/user/month

All HipChat Basic features plus:

  • 1-to-1 voice and video calling
  • 1-to-1 screen sharing
  • History retention controls
  • Unlimited File Storage
  • Unlimited Searchable Message History

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Company's Address

Company's Address

Level 6, 341 George St
Sydney, NSW, 2000, Australia
117 Edinburgh South
Suite 100, Cary NC 27511
List of Features

List of Features


  • Easy Screen Sharing
  • Secure Guest Access
  • 256-bit SSL encryption Security
  • Drag and Drop File Sharing
  • Unlimited Chatrooms
  • Full Customization
  • Fully Searchable
  • Synchronization Access Devices and App
  • Searchable History


  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Types of Support

Types of Support

Ticket Training
Phone Live Support
Ticket Training
Phone Number

Phone Number

+61 2 9262 1443 1.888.250.8971
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Popular Alternatives

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No Customer Support Software will be perfect enough to cover all the requirements of a specific team. Even though key functionalities of Samanage and HipChat are obviously a priority you should also carefully examine the integrations supported by every product. Quote frequently you will already be making use of some other SaaS software in your company and it’s definitely better to choose services that integrate well with each other. With that approach you can guarantee a smooth transfer of information between your teams and software used, which can significantly reduce time wasted on migrating between one software and the other.