Compare HipChat vs. SamanageTo make sure you get the most efficient and productive Customer Support Software for your enterprise, you should compare products available on the market. For instance, here it is possible to match Samanage’s overall score of 9.6 against HipChat’s score of 8.6. You can also examine their general user satisfaction: Samanage (98%) vs. HipChat (90%). What’s more, you can assess their pros and cons feature by feature, including their contract conditions and pricing. By comparing products you are sure that you select the right software for your situation. It goes without saying you should know your unique needs to realize which service matches those needs. We are aware that not all people have enough time to try out a wide range of various products, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Zendesk, Samanage.
|Monthly payment||Monthly payment | Quote-based|
HipChat is a communications platform designed specifically for business team chatting.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
|Small Business | Medium Business||Small Business | Large Enterprises | Medium Business|
|Expedia, Netflix, Dropbox, Salesforce|
|Learn more about HipChat pricing||Learn more about Samanage pricing|
HipChat supports integrations with the following business systems and applications:
|English, China, India||English|
HipChat offers a free edition and a subscription plan priced at a very low rate. Users who want to test drive HipChat may want opt for a 30-day free trial period with no credit card required.
HipChat Basic – Free
HipChat Plus – $2/user/month
All HipChat Basic features plus:
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
| Level 6, 341 George St|
Sydney, NSW, 2000, Australia
| 117 Edinburgh South|
Suite 100, Cary NC 27511
|List of Features|
List of Features
|Types of Support|
Types of Support
|+61 2 9262 1443||1.888.250.8971|
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No Customer Support Software will be perfect enough to cover all the requirements of a specific team. Even though key functionalities of Samanage and HipChat are obviously a priority you should also carefully examine the integrations supported by every product. Quote frequently you will already be making use of some other SaaS software in your company and it’s definitely better to choose services that integrate well with each other. With that approach you can guarantee a smooth transfer of information between your teams and software used, which can significantly reduce time wasted on migrating between one software and the other.