Compare Dezide vs. Samanage

To ensure that you acquire the most effective and productive Customer Support Software for your business, you should compare products available on the market. For example, here you can match Samanage’s overall score of 9.6 against Dezide’s score of 7.6. You can even evaluate their general user satisfaction: Samanage (98%) vs. Dezide (100%). Moreover, you can compare their strengths and weaknesses feature by feature, including their offered terms and pricing. By comparing products you are improving your chances to pick the right software for your requirements. Of course you must understand your unique needs to realize which service addresses those needs. In the event you need to quickly decide on the more reliable Customer Support Software according to our review team we recommend you try out one of these services: Samanage, Zendesk, Freshdesk.
Software

Dezide

VS

Samanage

VS

Dezide screenshot Samanage screenshot
Pricing Details

Our Score

Our Score

7.6 ?

Our Score

9.6 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

98% ?

Cost

Cost

by quote

by quote

Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

Dezide is a guided troubleshooting solution for field service technicians and call center teams.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Easy Links
Support Types

Support Types

Phone
Training
Phone Live Support
Ticket Training
Prominent Clients

Prominent Clients

Nokia, Vestas, HP, Qtel, TDC
List of Features

List of Features

Dezide FEATURES

  • Automatic data synchronization
  • Computer telephony integration (CTI)
  • Contact center portal
  • Content feedback tool
  • Content search engine
  • Custom branding for troubleshooters
  • DecisionEngine API
  • Dezide Web Service API
  • FAQ articles
  • Field service solution
  • Intelligent guides
  • Multilingual support
  • Normal/advanced guides
  • Offline troubleshooter
  • Portal customization
  • Self-service portal
  • Website integration

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Email Address

Email Address

info@dezide.com support@samanage.com
Business Size

Business Size

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Available Integrations

Available Integrations

Dezide Advisor offers easy integration with ticketing/CRM systems and agent dashboards.

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
OS Supported

OS Supported

Windows
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Phone No.

Phone No.

(+45) 9655-7370 1.888.250.8971
Pricing Details

Pricing Details

Learn more about Dezide pricing Learn more about Samanage pricing
Company's Address

Company's Address

Gasværksvej 5, 9000 Aalborg, Denmark 117 Edinburgh South
Suite 100, Cary NC 27511
Available Plans

Available Plans

Please contact the vendor for a custom quote.

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Available Languages

Available Languages

English English
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Please pay attention to the fact that while both Samanage and Dezide may offer a reliable array of features every service could be aimed at a different business size. If you are studying different apps you should pay attention to a business size they are catering to. Certain features could scale up with no problem for big enterprises but if you own a small or medium business it’s often more sensible to avoid paying for complex features that you may never actually use.