Compare Dezide vs. Samanage

To successfully get the most useful and productive Customer Support Software for your firm, you have to compare products available on the market. For instance, here you may match Samanage’s overall score of 9.6 against Dezide’s score of 7.6. You can even evaluate their general user satisfaction: Samanage (100%) vs. Dezide (100%). Furthermore, you can compare their pros and cons feature by feature, including their offered terms and costs. By comparing products you are sure that you select the right software for your company. It’s clear you should know your specific needs to realize which service addresses those needs. In case you you want to quickly identify the optimal Customer Support Software according to our experts we suggest you try out these services: Freshdesk, LiveAgent, Samanage.
Comparison

Dezide

VS

Samanage

VS

Dezide screenshot Samanage screenshot
Pricing Page

Our Score

Our Score

7.6 ?

Our Score

9.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

98% ?

Cost

Cost

by quote

by quote

Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

Overview

Overview

Dezide is a guided troubleshooting solution for field service technicians and call center teams.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Easy Links
Features

Features

Dezide FEATURES

  • Automatic data synchronization
  • Computer telephony integration (CTI)
  • Contact center portal
  • Content feedback tool
  • Content search engine
  • Custom branding for troubleshooters
  • DecisionEngine API
  • Dezide Web Service API
  • FAQ articles
  • Field service solution
  • Intelligent guides
  • Multilingual support
  • Normal/advanced guides
  • Offline troubleshooter
  • Portal customization
  • Self-service portal
  • Website integration

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Business Size

Business Size

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Popular Customers

Popular Customers

Nokia, Vestas, HP, Qtel, TDC
Pricing Plans

Pricing Plans

Please contact the vendor for a custom quote.

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Devices Supported

Devices Supported

Windows
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Contact Email

Contact Email

info@dezide.com support@samanage.com
Available Languages

Available Languages

USA, Canada, Europe USA, UK, Canada, Germany, Japan
Company's Address

Company's Address

Gasværksvej 5, 9000 Aalborg, Denmark 117 Edinburgh South
Suite 100, Cary NC 27511
Contact Phone

Contact Phone

(+45) 9655-7370 1.888.250.8971
Pricing Page

Pricing Page

Learn more about Dezide pricing Learn more about Samanage pricing
Support Types

Support Types

Phone
Training
Phone Live Support
Ticket Training
Integrations

Integrations

Dezide Advisor offers easy integration with ticketing/CRM systems and agent dashboards.

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you continue having doubts about which solution will perform best for your company it may be a sensible idea to examine each service’s social metrics. Such metrics are usually a way to see how popular each product is and how big is its online presence.For instance, if you look at Samanage LinkedIn account you’ll find out that they are followed by 4490 people. In case of Dezide the number of followers on their LinkedIn page is 10.