Compare Deskun vs. Samanage

There is a wide range of Help Desk Software products available for businesses right now. The best way to find out which one fits your needs best is to compare them side by side. For instance, here you can examine Samanage and Deskun for their overall score (9.6 vs. 8.0, respectively) or their user satisfaction rating (98% vs. 100%, respectively). It’s also possible to examine their capabilities and pricing terms and other helpful data below. When matching products make sure you check their corresponding features and mark their disparities to have a clearer picture of both deals. What is more remember to assess non-core issues like security, backup, intuitiveness, and helpdesk support. We realize that not all companies have enough time to scrutinize a large number of various products, so we came up with a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Samanage, Freshdesk, LiveAgent.
Software

Deskun

VS

Samanage

VS

Deskun screenshot Samanage screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

9.6 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

98% ?

Price

Price

by quote

by quote

Pricing Type

Pricing Type

Monthly payment Monthly payment | Quote-based
Detailed Review

Detailed Review

General Description

General Description

Deskun allows users to process messages from clients in Gmail interface. One can use message templates for a quick reply, assign requests to responsible agents, and collaborate with employees.
Samanage won our 2016 Supreme Software Award. It's a cloud-based IT service desk and asset management service to keep a tighter tab on things.
Useful Links
Contact Address

Contact Address

Goncharnaya 10
Saint-Petersburg 193020
Russia
117 Edinburgh South
Suite 100, Cary NC 27511
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Types of Customers

Types of Customers

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Available Plans

Available Plans

Deskun offers a flexible enterprise pricing scheme based on the number of your agents and your preferred channels. Contact the sales team for more details.

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
List of Features

List of Features

Deskun FEATURES

  • Email Support
  • Live Chat Setup
  • Messenger Integration
  • Ticket Queues
  • Auto Replies
  • Shared Mailbox
  • Ticket Locking
  • Snooze
  • Notes
  • Group Management
  • Filter and Search
  • Message and Templates
  • Ticket History
  • Prioritization
  • Mail Tracking
  • Task Assignment
  • Send Later

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Pricing Page

Pricing Page

Learn more about Deskun pricing Learn more about Samanage pricing
Contact Email

Contact Email

support@deskun.com support@samanage.com
Available Support

Available Support

Phone Live Support
Ticket
Phone Live Support
Ticket Training
Prominent Clients

Prominent Clients

Available Integrations

Available Integrations

Deskun integrates with the following business systems and applications:

  • Gmail
  • Facebook
  • Facebook Messenger
  • Twitter
  • Viber
  • Skype
  • VK
  • Telegram
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Languages

Languages

USA, UK, Canada, International, Russia USA, UK, Canada, Germany, Japan
Phone No.

Phone No.

+7-(499)-403-30-35 1.888.250.8971
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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If you are still having second thoughts about which service will perform best for your company it may be a sensible idea to take a look at each service’s social metrics. Such metrics are quite often a sign of how popular a given service is and how wide is its online presence. For instance Samanage Twitter account has currently 6896 followers. At the same time Deskun Twitter is followed by 25 users.