Compare Deskun vs. Samanage

You can use our scoring system to provide you with a general idea which Help Desk Software product is more suitable for your company. For overall product quality, Samanage received 9.6 points, while Deskun gained 8.0 points. Meanwhile, for user satisfaction, Samanage scored 98%, while Deskun scored 100%. Specifics of their unique elements, tools, supported platforms, customer service, plus more are given below to provide you with a more correct analysis. Remember to purchase only the features that you need so you don’t waste resources for functions that are unnecessary. Our team put a lot of effort to review all popular Customer Support Software solutions offered out there, but among them these three deserved our special attention: Zendesk, Samanage, Freshdesk.
Product

Deskun

VS

Samanage

VS

Deskun screenshot Samanage screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

9.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

98% ?

Cost

Cost

by quote

by quote

Pricing Model

Pricing Model

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

Deskun allows users to process messages from clients in Gmail interface. One can use message templates for a quick reply, assign requests to responsible agents, and collaborate with employees.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Useful Links
Integrations

Integrations

Deskun integrates with the following business systems and applications:

  • Gmail
  • Facebook
  • Facebook Messenger
  • Twitter
  • Viber
  • Skype
  • VK
  • Telegram
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Company Email

Company Email

support@deskun.com support@samanage.com
Company's Address

Company's Address

Goncharnaya 10
Saint-Petersburg 193020
Russia
117 Edinburgh South
Suite 100, Cary NC 27511
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Pricing Details

Pricing Details

Learn more about Deskun pricing Learn more about Samanage pricing
Languages

Languages

English English
Features

Features

Deskun FEATURES

  • Email Support
  • Live Chat Setup
  • Messenger Integration
  • Ticket Queues
  • Auto Replies
  • Shared Mailbox
  • Ticket Locking
  • Snooze
  • Notes
  • Group Management
  • Filter and Search
  • Message and Templates
  • Ticket History
  • Prioritization
  • Mail Tracking
  • Task Assignment
  • Send Later

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Company Size

Company Size

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Available Plans

Available Plans

Deskun offers a flexible enterprise pricing scheme based on the number of your agents and your preferred channels. Contact the sales team for more details.

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Prominent Customers

Prominent Customers

Support Types

Support Types

Phone Live Support
Ticket
Phone Live Support
Ticket Training
Contact Phone

Contact Phone

+7-(499)-403-30-35 1.888.250.8971
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both Samanage and Deskun were reviewed by a group of reliable SaaS experts who prepared a detailed study of all key elements of every app. Their total rating was prepared by means of unique SmartScore algorithm which gives an individual partial score to every component such as: main functionalities, customer support, mobile device support, security, client satisfaction and reviews in other media. Here at FinancesOnline we know useful features are not the only aspect essential to a business so we do our best to pay attention to all aspects of a software prior to giving it a final score.