Compare Deskun vs. SamanageThere is a wide range of Help Desk Software products available for businesses right now. The best way to find out which one fits your needs best is to compare them side by side. For instance, here you can examine Samanage and Deskun for their overall score (9.6 vs. 8.0, respectively) or their user satisfaction rating (98% vs. 100%, respectively). It’s also possible to examine their capabilities and pricing terms and other helpful data below. When matching products make sure you check their corresponding features and mark their disparities to have a clearer picture of both deals. What is more remember to assess non-core issues like security, backup, intuitiveness, and helpdesk support. We realize that not all companies have enough time to scrutinize a large number of various products, so we came up with a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Samanage, Freshdesk, LiveAgent.
|Monthly payment||Monthly payment | Quote-based|
Deskun allows users to process messages from clients in Gmail interface. One can use message templates for a quick reply, assign requests to responsible agents, and collaborate with employees.
Samanage won our 2016 Supreme Software Award. It's a cloud-based IT service desk and asset management service to keep a tighter tab on things.
| Goncharnaya 10|
| 117 Edinburgh South|
Suite 100, Cary NC 27511
|Types of Customers|
Types of Customers
|Small Business | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
Deskun offers a flexible enterprise pricing scheme based on the number of your agents and your preferred channels. Contact the sales team for more details.
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
|List of Features|
List of Features
|Learn more about Deskun pricing||Learn more about Samanage pricing|
Deskun integrates with the following business systems and applications:
|USA, UK, Canada, International, Russia||USA, UK, Canada, Germany, Japan|
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If you are still having second thoughts about which service will perform best for your company it may be a sensible idea to take a look at each service’s social metrics. Such metrics are quite often a sign of how popular a given service is and how wide is its online presence. For instance Samanage Twitter account has currently 6896 followers. At the same time Deskun Twitter is followed by 25 users.