Compare Samanage vs. Deskero

Finding the appropriate Help Desk Software product is as straightforward as comparing the strong and weaker characteristics and terms offered by Samanage and Deskero. Here it's also possible to match their all round scores: 9.6 for Samanage vs. 6.8 for Deskero. Or you can check their general user satisfaction rating, 100% for Samanage vs. 100% for Deskero. We suggest that you spend some time to review their specific functions and figure out which one is the better alternative for your company. What’s more remember to consider your company’s or industry’s unique case, for instance, a multilingual software for a global company or a mobile platform to help you work away from your office. In the event you want to quickly decide on the top Customer Support Software according to our review team we suggest you take a look at the following products: Samanage, Freshdesk, LiveAgent.
Comparison

Samanage

VS

Deskero

VS

Samanage screenshot Deskero screenshot
Pricing Details

Total Score

Our Score

9.6 ?

Our Score

6.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

100% ?

Pricing

Pricing

by quote

$15

Price Scheme

Price Scheme

Monthly payment | Quote-based Monthly payment
Detailed Review

Detailed Review

General Info

General Info

Samanage won our 2016 Supreme Software Award. It's a cloud-based IT service desk and asset management service to keep a tighter tab on things.
A cloud-based software that offers simple yet effective tools to integrate requests coming from different channels
Useful Links
Company Email

Company Email

support@samanage.com support@deskero.com
Available Languages

Available Languages

USA, UK, Canada, Germany, Japan USA, UK, Canada, International, China, Germany, India, Japan
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Windows Mobile
Popular Clients

Popular Clients

ReCatch, Integree, Tio, DPSOnline, ComunicoWeb
Support Types

Support Types

Phone Live Support
Ticket Training
Live Support
Ticket Training
Supported Integrations

Supported Integrations

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
  • Twitter
  • Facebook
  • Google+
  • LinkedIn
  • YouTube
  • MySMS
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Cost Details

Cost Details

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution

Deskero provides a completely free plan which does not require a credit card. It currently offers three paid plans:

Social: $15 per agent/month

  • Designed for social media managers
  • Unlimited agents
  • Basic multi-channel support
  • Complete social integration
  • Social monitor
  • Special social reports

Business: $38 per agent/month

  • For professional business use
  • Unlimited agents
  • Top clients management
  • Ticket configuration settings
  • Basic service level management
  • XML data export

Power: $78 per agent/month

  • For advanced ticket system features
  • Ticket merging
  • Scenario execution & automation
  • Domain-mapping
  • Multiple portals for your products
  • Advanced service level management
  • Free internal agents
  • Time tracking
Available Features

Available Features

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current

Deskero FEATURES

  • Advanced ticket system with a simplified workflow
  • Multi-channel support: email, chat, Twitter, Facebook, web
  • One click reply to tickets
  • Customizable database tailored to suit your needs
  • Immediate conversion of chat sessions into tickets
  • Easier email importing
  • Advanced ticket configuration rules for ticket dispatching
  • Reply macros in order to save time on most common tasks
  • Social monitor features to track and compare competition
  • Additional custom portals for specific products
  • Customizable feedback widget to use directly on the website
  • Complete knowledgebase for quick self service solutions
  • Advanced scenario execution
  • Easier migration of knowledgebase to social networks
  • Full Facebook integration
  • Full Twitter integration
  • Open Rest API
  • Complete set of reports & analytics
  • Safe and secure
  • Instant chat tickets
  • Integrated post-it system
  • Multiple chat widgets for different website sections
  • Fully customizable look&feel
  • Custom attention grabbers
  • Custom multilanguage automatic messages
  • Full service level management
  • Agent team work automation
  • Scenario automation for a faster workflow
  • Time tracking (manual)
Pricing Details

Pricing Details

Learn more about Samanage pricing Learn more about Deskero pricing
Phone No.

Phone No.

1.888.250.8971
Vendor's Address

Vendor's Address

117 Edinburgh South
Suite 100, Cary NC 27511
NABRA LTD 15 Poland Street, London
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Every time you compare different Help Desk Software solutions you shouldn’t just look at their features list and offered pricing plans. Consider that the product should be meeting your needs and team so the more flexible their offer the better. Find our what OSes are supported by Samanage and Deskero and ensure you will obtain mobile support for whatever devices you work on in your company. It may also be a good idea to find out which languages and countries are supported, because this might be a critical factor for many companies.