Compare Samanage vs. Deskero

Getting the proper CRM Software product is as straightforward as assessing the good and weak functionalities and terms offered by Samanage and Deskero. Here you can also match their overall scores: 9.6 for Samanage vs. 6.8 for Deskero. Or you can look at their general user satisfaction rating, 98% for Samanage vs. 100% for Deskero. We suggest that you spend some time to analyze their unique features and determine which one is the better option for your business. Moreover. don’t forget to take into account your company’s or industry’s special situation, for instance, a multilingual solution for a global team or a mobile platform to help you work away from your office. Those of you who are pressed for time or want a Customer Support Software suggestion from our team might want to examine these top choices for this year: Zendesk, Samanage, Freshdesk.
Compare

Samanage

VS

Deskero

VS

Samanage screenshot Deskero screenshot
Pricing Page

Total Score

Our Score

9.6 ?

Our Score

6.8 ?

Customer Experience

Customer Experience

Customer Experience

98% ?

Customer Experience

100% ?

Pricing

Pricing

by quote

$15

Price Scheme

Price Scheme

Monthly payment | Quote-based Monthly payment
Complete Review

Complete Review

General Info

General Info

Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
A cloud-based software that offers simple yet effective tools to integrate requests coming from different channels
Quick Links
List of Features

List of Features

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current

Deskero FEATURES

  • Advanced ticket system with a simplified workflow
  • Multi-channel support: email, chat, Twitter, Facebook, web
  • One click reply to tickets
  • Customizable database tailored to suit your needs
  • Immediate conversion of chat sessions into tickets
  • Easier email importing
  • Advanced ticket configuration rules for ticket dispatching
  • Reply macros in order to save time on most common tasks
  • Social monitor features to track and compare competition
  • Additional custom portals for specific products
  • Customizable feedback widget to use directly on the website
  • Complete knowledgebase for quick self service solutions
  • Advanced scenario execution
  • Easier migration of knowledgebase to social networks
  • Full Facebook integration
  • Full Twitter integration
  • Open Rest API
  • Complete set of reports & analytics
  • Safe and secure
  • Instant chat tickets
  • Integrated post-it system
  • Multiple chat widgets for different website sections
  • Fully customizable look&feel
  • Custom attention grabbers
  • Custom multilanguage automatic messages
  • Full service level management
  • Agent team work automation
  • Scenario automation for a faster workflow
  • Time tracking (manual)
Company Email

Company Email

support@samanage.com support@deskero.com
Available Integrations

Available Integrations

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
  • Twitter
  • Facebook
  • Google+
  • LinkedIn
  • YouTube
  • MySMS
Popular Customers

Popular Customers

ReCatch, Integree, Tio, DPSOnline, ComunicoWeb
Available Languages

Available Languages

English English, China, Germany, India, Japan
Types of Support

Types of Support

Phone Live Support
Ticket Training
Live Support
Ticket Training
Contact No.

Contact No.

1.888.250.8971
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Windows Mobile
Pricing Page

Pricing Page

Learn more about Samanage pricing Learn more about Deskero pricing
Pricing Info

Pricing Info

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution

Deskero provides a completely free plan which does not require a credit card. It currently offers three paid plans:

Social: $15 per agent/month

  • Designed for social media managers
  • Unlimited agents
  • Basic multi-channel support
  • Complete social integration
  • Social monitor
  • Special social reports

Business: $38 per agent/month

  • For professional business use
  • Unlimited agents
  • Top clients management
  • Ticket configuration settings
  • Basic service level management
  • XML data export

Power: $78 per agent/month

  • For advanced ticket system features
  • Ticket merging
  • Scenario execution & automation
  • Domain-mapping
  • Multiple portals for your products
  • Advanced service level management
  • Free internal agents
  • Time tracking
Vendor's Address

Vendor's Address

117 Edinburgh South
Suite 100, Cary NC 27511
NABRA LTD 15 Poland Street, London
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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When you research different CRM Software solutions you shouldn’t only look at their list of features and offered pricing plans. Pay attention to the fact that the app should be meeting your requirements and business so the more flexible their offer the better. Explore which systems are supported by Samanage and Deskero and make sure you will get mobile support for whichever devices you work on in your company. It may also be a good idea to find out which languages and countries are supported, because this might be a deal breaker for many companies.