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Compare Salesmachine vs Paytronix

What is better Salesmachine or Paytronix? Examining products to get the best Customer Experience Management Software doesn't have to be difficult. On our review platform, we enable you to match Salesmachine and Paytronix and quickly see their distinct features. We allow you to check their functions, supported devices, level of support, costs, terms, and more.

You can also examine their overall score (7.5 for Salesmachine vs. 7.5 for Paytronix) and overall customer satisfaction level (100% for Salesmachine vs. 100% for Paytronix). Devote time to assess your leading alternatives and discover which one is ideal for your company. Likewise, you must check the vendor’s business viability; can you count on them and will they still be operating a few years from now?

As of now, the leading products in our Customer Experience Management Software category are: Yotpo, Zendesk, Qualtrics CX.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.5

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $60

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Custom Health score
  • Portfolio management
  • Onboarding
  • Adoption
  • Retention
  • Upsell
  • Health alert
  • Business alert
  • Real-time data
  • Dynamic fields
  • Enrichment
  • Event tracking
  • Email & Layout Manager
  • Emails Activity
  • Auto-emails
  • Productivity
  • Analytics
  • Permissions
  • Custom Segments
  • Notifications
  • Daily Reports
  • To Do list
  • Slack Notifications
  • HTML / Text / Liquid

Pricing Info

Salesmachine’s enterprise pricing is available for startups, growing businesses and large enterprises. You can choose from two fixed subscription plans charged at per-seat, per-month basis or contact the vendor for customized enterprise package.

Starter – $60 per seat/month (paid annually)

  • Workflows
  • Unlimited contacts & accounts
  • Health scoring
  • Segments
  • Alerts
  • Slack notifications
  • Campaigns
  • Unlimited integrations
  • Standard traffic volume
  • Profile Analytics & Live view

Standard – $100 per seat/month (paid annually)

  • Starter inclusions
  • Team permissions
  • Reports (coming soon)
  • Salesforce integration

Enterprise – by quote

  • Standard inclusions
  • Push Health scores to Salesforce
  • High traffic volume
  • Dedicated CSM
  • High priority support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Appcues, Payfit, Mention, Exposify

Integrations

Salesmachine integrates with the following business systems and applications:

  • Wufoo
  • Segment
  • Mixpanel
  • Intercom
  • JS Library
  • Backend libraries
  • API
  • Zendesk
  • Olark
  • Satismeter NPS
  • Promoter.io
  • Stripe
  • Zapier
  • Delighted
  • Groove
  • Uservoice
  • Help Scout
  • Salesforce Desk
  • Slack

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A highly visual customer health scoring software that help you capture sales wins and mitigate loss.

Company Email

Contact No.

Company's Address

Boston, MA
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.5

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Rewards Program Solutions:

  • Customer engagement engine
  • Mobile platform
  • Point of sale
  • Campaign center

Email Marketing Solutions:

  • Multi-channel messaging
  • List building
  • Real-time and automatic campaigns
  • Customer survey
  • Local store marketing

Data Insights:

  • Enhanced feature set
  • Benchmarks and results
  • Program design
  • Segmenting and targeting

Gift Programs:

  • Mobile gift solutions
  • Multichannel merchandising
  • Marketing tools
  • Reporting

Compensation Programs:

  • Flexible Employee Dining Programs
  • Tailored options for guest win-back
  • Powerful guest acquisition
  • Automatic tracking of redemption

Pricing Info

Paytronix customizes solutions based on business needs.  Prices are not listed online and can be obtained upon requesting for their enterprise pricing via the product’s official website.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

California Pizza Kitchen, Red Mango, Earl of Sandwich, Thorntons

Integrations

Paytronix integrates with POS systems, mobile platforms, online ordering apps, and gift sales channels. However, information regarding the specific programs it integrates with are not available online.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A loyalty, gift, compensation, and messaging platform designed specifically for multi-unit restaurants chains and convenience store brands.

Company Email

Contact No.

Company's Address

Paytronix Systems, Inc.
80 Bridge Street
Newton, MA 02458

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading customer experience platforms trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

Name
Comparision

If you continue having doubts about which software will perform best for your company it might be a good idea to analyze each service’s social metrics. Such metrics are usually a way to see how popular each app is and how extensive is its online presence. For instance Salesmachine Twitter account has currently 2727 followers. At the same time Paytronix Twitter is followed by 833 people.

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