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Compare Salesmachine vs Appsee

What is better Salesmachine or Appsee? When selecting the ideal Customer Experience Management Software for your organization it is recommended that you assess the characteristics, prices, as well as other crucial data about the product and vendor. Here, you can examine the parallels and disparities between Salesmachine (overall score at 7.5 and user satisfaction at N/A%) and Appsee (overall score at 8.7 and user satisfaction at N/A%).

It's also possible to check out their particulars elements, such as services, plans, rates, terms and conditions, etc. Moreover, analyze the terms carefully for information on extra charges, such as, installation, separate support plan, upgrade fees, storage fees, and others.

As of now, the best services in our Customer Experience Management Software category are: SoGoCX, Yotpo, Zendesk.

NOAWARDS
YET

SmartScore™

7.5

User Satisfaction

N/A

Pricing:

Starting from $60

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Custom Health score
  • Portfolio management
  • Onboarding
  • Adoption
  • Retention
  • Upsell
  • Health alert
  • Business alert
  • Real-time data
  • Dynamic fields
  • Enrichment
  • Event tracking
  • Email & Layout Manager
  • Emails Activity
  • Auto-emails
  • Productivity
  • Analytics
  • Permissions
  • Custom Segments
  • Notifications
  • Daily Reports
  • To Do list
  • Slack Notifications
  • HTML / Text / Liquid

Pricing Info

Salesmachine’s enterprise pricing is available for startups, growing businesses and large enterprises. You can choose from two fixed subscription plans charged at per-seat, per-month basis or contact the vendor for customized enterprise package.

Starter – $60 per seat/month (paid annually)

  • Workflows
  • Unlimited contacts & accounts
  • Health scoring
  • Segments
  • Alerts
  • Slack notifications
  • Campaigns
  • Unlimited integrations
  • Standard traffic volume
  • Profile Analytics & Live view

Standard – $100 per seat/month (paid annually)

  • Starter inclusions
  • Team permissions
  • Reports (coming soon)
  • Salesforce integration

Enterprise – by quote

  • Standard inclusions
  • Push Health scores to Salesforce
  • High traffic volume
  • Dedicated CSM
  • High priority support

Integrations

Salesmachine integrates with the following business systems and applications:

  • Wufoo
  • Segment
  • Mixpanel
  • Intercom
  • JS Library
  • Backend libraries
  • API
  • Zendesk
  • Olark
  • Satismeter NPS
  • Promoter.io
  • Stripe
  • Zapier
  • Delighted
  • Groove
  • Uservoice
  • Help Scout
  • Salesforce Desk
  • Slack

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Appcues, Payfit, Mention, Exposify

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A highly visual customer health scoring software that help you capture sales wins and mitigate loss.

Company Email

Contact No.

Company's Address

Boston, MA
USA

Popular Salesmachine Alternatives

NOAWARDS
YET

SmartScore™

8.7

User Satisfaction

N/A

Pricing:

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • User Recordings
  • Touch Heatmaps
  • Real-Time In-App Analytics
  • Conversion Funnels
  • Automatic Event Tagging
  • Action Cohorts
  • Crash Reporting & Videos
  • Real-Time Notifications
  • Retention Analytics
  • Users Flow
  • Navigation Paths
  • Remote Configuration

Pricing Info

Appsee offers three SMB and enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote:

Free

  • 1 App with 2,500 Monthly Sessions
  • 1 Administrator
  • 250 User Recordings
  • Real-Time In-App Analytics
  • Touch Heatmaps
  • Single Member
  • Email Support

Premium –  request a quote

  • All Free Plan Features
  • Up to 3 Apps with and 5 Million Monthly Sessions
  • Up to 1 Million User Recordings
  • Crash Reporting & Videos
  • Conversion Funnels
  • Action Cohorts
  • Advanced Recording Conditions
  • Real-Time In-App Analytics

Enterprise –  request a quote

  • All Premium Plan Features
  • Unlimited Apps, Sessions, & User Recordings
  • Enhanced Security Features
  • Server API
  • Real-Time Notifications
  • Legal Review & Custom SLA
  • Dedicated Customer Success Manager
  • Advanced Third-Party App Integrations

Integrations

Appsee integrates with the following third-party applications:

  • Adjust
  • Adobe Marketing Cloud
  • AppsFlyer
  • Crashlytics
  • Google Analytics
  • Optimizely
  • Kochava
  • Tune
  • Slack

Appsee also offers information with regard to the use of its APIs and SDKs. To learn more, contact support.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Samsung, eBay, Tripsta

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Appsee is a qualitative mobile app user analysis solution.

Company Email

support@appsee.com

Contact No.

Company's Address

54 W. 40th St.
New York, NY 10018
USA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

9.4

User Satisfaction

98%

Pricing:

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Zendesk Comparisons

Name
Comparision

When you choose a service that you are sure will be an actual asset for your team you shouldn’t just focus on what reviewers have to say about it. Quite frequently personal experience with the app will vary, depending on specific preferences and work processes. This is why in our reviews we also provide our User Satisfaction Rating for each app to give you an immediate impression of how real users of Salesmachine and Appsee estimate their experience with the solution. Our system is based on detailed analysis of product mentions on other sites, social media and blogs, so you will receive a full and reliable landscape of what other customers think about each service. In this case Salesmachine has a total satisfaction rating at N/A% while for Appsee N/A% of people claim they had an enjoyable experience with it.

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