MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Salesforce Service Cloud vs Mila

What is better Salesforce Service Cloud or Mila? Comparing products for the top Customer Support Software need not be tough. On our review platform, we enable you to match Salesforce Service Cloud and Mila and promptly evaluate their unique elements. We allow you to check their capabilities, supported devices, support service, pricing rates, terms, plus more.

You can also assess their overall score (9.5 for Salesforce Service Cloud vs. 8.0 for Mila) and overall customer satisfaction level (97% for Salesforce Service Cloud vs. 97% for Mila). Spend some time and review your leading choices and see which one is ideal for your company. You should also check the vendor’s business viability; can they be relied upon and will they still be around a few years from now?

Our team put a lot of effort to prepare reviews of all popular Customer Support Software services available out there, but among all the ones we reviewed these three caught our special attention: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Computer Telephony Integration (CTI)
  • Record Types
  • Lead-Contact Account Management
  • Files
  • Salesforce Identity
  • Roles and Permissions
  • Snap-Ins for Live Agent Chat
  • Social Customer Service Pro
  • Knowledge
  • Work Order Management
  • Service Console
  • Customer Community
  • Chatter
  • Community Starter
  • Email Integration with Outlook
  • Advanced Case Management
  • Customer Account Portal
  • Page Layouts
  • Standard Success Plan
  • Asset Management
  • Omni-Channel Supervisor
  • Field Service Dispatch
  • Service Contracts and Entitlements
  • Developer Sandbox
  • Unlimited Online Training
  • Activity Feed
  • Developer Pro Sandbox
  • Topics and Recommendations
  • Data and File Storage
  • Orders Management
  • Omni-Channel Routing
  • Case Auto-Assignment
  • Service Analytics App
  • Social Customer Service Starter Pack
  • Product Tracking
  • Case Milestone Tracker
  • Unlimited Custom Applications
  • Google Apps Integration
  • Custom Profiles
  • AppExchange App Integration
  • Offline Access
  • Lightning App Builder
  • Mobile Messaging (LiveMessage)
  • Case Escalation Rules and Queues
  • Web Services API
  • Opportunity Tracking
  • Workflow and Approval Automation
  • Web and Email Case Capture
  • Task Management
  • Customizable Reports and Dashboards
  • Snap-Ins for Live Video Chat
  • Case Email Auto-Response
  • Advanced Reporting Features
  • Salesforce Mobile App
  • Email Templates

Pricing Info

Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.

Salesforce Essentials – $25/user per month

Out-of-the-box service solution for up to 5 users

  • Chatter
  • Salesforce Mobile App
  • Files
  • Topics and Recommendations
  • Case Auto-Assignment
  • Web and Email Case Capture
  • Case Email Auto-Response
  • Case auto-assignment
  • Case Escalation Rules and Queues
  • 1 Service Console App
  • Omni-Channel Routing (Basic)
  • Omni-Channel Supervisor
  • Knowledge (Read-Only)
  • Knowledge (Read-Write)
  • Lead-Contact Account Management
  • Social Customer Service Starter Pack
  • Customizable Reports and Dashboards
  • Opportunity Tracking
  • Task Management, Activity Feed
  • Email Integration with Outlook
  • Google Apps Integration
  • Custom Profiles and Page Layouts
  • Lightning App Builder
  • AppExchange App Integration
  • Email Templates
  • Data Storage Per User
  • File Storage Per User
  • Standard Success Plan
  • Online Case Submission (Two-Day Response)

Lightning Professional – $75/user per month

Complete service CRM for teams of any size

  • All Essentials plan features, plus:
  • Case Milestone Tracker
  • Computer Telephony Integration (CTI)
  • Orders Management
  • Service Contracts and Entitlements
  • Work Order Management
  • Asset Management & Product Tracking
  • Developer Sandbox
  • 5 Process Builder (Processes Per Org)
  • Unlimited Custom Applications
  • 3 Record Types (Per Object)
  • 2 Roles and Permissions

Included at additional cost:

  • Knowledge (Read-Write)
  • Social Customer Service Pro
  • Web Services API
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

Lightning Enterprise – $150/user per month

Customizable CRM for comprehensive service

  • All Professional plan features, plus:
  • Advanced Case Management
  • Advanced Reporting Features
  • Offline Access
  • Web Services API
  • 1 Partial Sandbox
  • Process Builder
  • Salesforce Identity
  • Workflow and Approval Automation
  • Record Types
  • Roles and Permissions

Included at additional cost:

  • Knowledge (Read-Write)
  • Mobile Messaging (LiveMessage)
  • Snap-Ins for Live Agent Chat
  • Snap-Ins for Live Video Chat
  • Social Customer Service Pro
  • Customer Community
  • Customer Account Portal
  • Field Service Dispatch
  • Field Service Technician
  • Field Service Contractor Management
  • Service Analytics App
  • Developer Pro Sandbox
  • Full Sandbox
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

Lightning Unlimited – $300/user per month

Unlimited CRM power

  • All Enterprise plan features, plus:
  • Knowledge (Read-Write)
  • Snap-Ins for Live Agent Chat
  • Developer Pro Sandbox
  • 1 Full Sandbox
  • 1 Partial Sandbox
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

Included at additional cost:

  • Mobile Messaging (LiveMessage)
  • Snap-Ins for Live Video Chat
  • Social Customer Service Pro
  • Customer Community
  • Customer Account Portal
  • Field Service Dispatch
  • Field Service Technician
  • Field Service Contractor Management
  • Service Analytics App

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo

Integrations

Salesforce Service Cloud supports integrations with the following business systems, applications and services:

  • Autotask
  • ConnectWise
  • JIRA
  • Salesforce Service Cloud
  • ServiceNow
  • Zendesk
  • Oracle Service Cloud
  • Freshdesk
  • Freshservice
  • Desk.com
  • Help Scout
  • Cherwell Software
  • Wrike
  • SugarCRM
  • Microsoft Dynamics CRM
  • Zoho CRM
  • Netsuite
  • Autotask
  • Close.io
  • ConnectWie
  • Infusionsoft
  • Pipedrive
  • HubSpot CRM
  • Oracle Sales Cloud
  • Base CRM
  • CustomerGauge
  • Act! Essentials
  • Sap Hybrid Cloud for Customers
  • Sage CRM
  • Bullhorn
  • Maximizer CRM
  • Insightly
  • Microsoft Dynamics GP
  • Microsoft Dynamics AX
  • QuickBooks
  • Freshbooks
  • Taxify
  • Sage Intacct
  • Sage 200
  • Tipalti
  • Plaid
  • Shopify
  • Volusion
  • Ecwid
  • Bigcommerce
  • Magento
  • Etsy
  • Woocommerce
  • Weebly
  • SAPAnywhere
  • Epages
  • Oracle Eloqua
  • Marketo
  • HubSpot Marketing
  • Act-On
  • MailChimp
  • Mailjet
  • Allbound
  • Autopilot
  • Constant Contact
  • Kissmetrics
  • Facebook Lead Ads
  • Campaign Monitor
  • iContact

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cloud-hosted customer service platform for faster, smarter customer support.

Company Email

info@salesforce.com

Contact No.

Company's Address

Salesforce.com, Inc.
The Landmark at One Market, Suite 300
San Francisco, CA 94105
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from €4,99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Google Sing In
  • Inbox Auto-Scan
  • Automated syncing
  • Contact Tracking
  • Contact Info Modification
  • Sorting Contacts to Lists

Pricing Info

Mila offers several SMB and enterprise pricing plans adjusted to the different number of contacts you wish to include. A free trial is also available.

Give the details a look, and select your plan:

  • Over 300 contacts managed = € 4,99
  • Over 1000 contacts managed = € 7,50
  • Over 2.000 contacts managed = € 10
  • Over 3.000 contacts managed = € 15
  • Over 4.000 contacts managed = € 20
  • Over 5.000 contacts managed or more = € 25

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

The Things Network, UPRISE festival

Integrations

Mila integrates with the following business systems and applications:

  • Pipedrive
  • MailChimp
  • Eventbrite
  • Highrise
  • Gmail
  • Zapier
  • Facebook
  • Twitter
  • LinkedIn

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Mila is a networking system that allows users to organize their contact lists, and sync them into any marketing, sales, or CRM program.

Company Email

Company's Address

Singel 542
1017 AZ Amsterdam
Netherlands

The software analyzed on this page are merely a small sample of our full Customer Support Software category and you should take into account that there might be better alternatives out there. If you want to guarantee you make the best possible choice for your business we strongly encourage you to test more solutions first. You can also consider to study our top 10 Customer Support Software list to learn which products are currently the highest-ranking ones and leaders in the market.

Page last modified