Compare Salesforce Service Cloud vs. MiContact Center

When you compare Salesforce Service Cloud and MiContact Center, it is simple to see which Customer Support Software product is the better alternative. This means that your enterprise will be able to choose most productive and useful program. You can examine the specifics, like available tools, costs, plans offered by each vendor, offer terms, etc. We also let you evaluate their general scores to know which one appears to be more suitable. Salesforce Service Cloud has 9.3 points for overall quality and 97% rating for user satisfaction; while MiContact Center has 7.8 points for overall quality and 100% for user satisfaction. You can also check which software company is more dependable by sending an email inquiry to both and find out which vendor replies sooner. Our team put a lot of effort to prepare reviews of all popular Customer Support Software services that you can find out there, but among all the ones we reviewed these three caught our special attention: Samanage, Freshdesk, Zendesk.
Comparison

Salesforce Service Cloud

VS

MiContact Center

VS

Salesforce Service Cloud screenshot MiContact Center screenshot
Pricing Details

Score

Our Score

9.3 ?

Our Score

7.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

97% ?

Client Satisfaction

100% ?

Price

Price

$25

by quote

Pricing Type

Pricing Type

Monthly payment Quote-based
Full Review

Full Review

Overview

Overview

Service Cloud customer service software gives you faster, smarter customer support.
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
Easy Links
Available Languages

Available Languages

English English, China, Germany, India, Japan
Pricing Details

Pricing Details

Learn more about Salesforce Service Cloud pricing Learn more about MiContact Center pricing
Email Address

Email Address

Phone No.

Phone No.

+1-800-667-6389 +61 290 239 500
Support Types

Support Types

Phone
Ticket Training
Phone Live Support
Ticket Training
Supported Integrations

Supported Integrations

Salesforce Service Cloud supports integrations with the following business systems and applications:

  • Planyo
  • SumTotal Maestro
  • SmarterU LMS
  • Freshdesk
  • FinancialForce HCM
  • InGenius
  • Fathom Voice
  • ExpertusOne
  • Desk.com
  • Vocalcom
  • Intuit QuickBase
  • FinancialForce Accounting
  • SightCall
  • Five9
  • Radian6

Mitel Portfolio Integrations

MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:

  • Outbound dialing and campaign management
  • Quality monitoring and call recording
  • Workforce management

Third-Party Contact Center Applications

Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.

These solutions include:

  • Customer Relationship Management
  • Presence and chat engines
  • Social media monitoring
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Mac
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Vendor's Address

Vendor's Address

The Landmark at One Market, Suite 300
San Francisco, CA 94105
USA
350 Legget Dr., Kanata, ON K2K 2W7, Canada
Available Plans

Available Plans

Lightning Essentials – $25/user per month (billed annually)

  • Chatter
  • Salesforce Mobile App
  • Files
  • Topics and Recommendations
  • Case Auto-Assignment
  • Web and Email Case Capture
  • Case Email Auto-Response
  • Case Escalation Rules and Queues
  • 1 Service Console App
  • Omni-Channel Routing (Basic)
  • Omni-Channel Supervisor
  • Lead-Contact Account Management
  • Social Customer Service Starter Pack
  • Work Order Management
  • Asset Management and Product Tracking
  • Customizable Reports and Dashboards
  • Opportunity Tracking
  • Track key details about every deal
  • Task Management, Activity Feed
  • Email Integration with Outlook
  • Google Apps Integration
  • Custom Profiles and Page Layouts
  • Lightning App Builder
  • AppExchange App Integration
  • Email Templates
  • Data Storage Per User
  • File Storage Per User
  • Standard Success Plan
  • Online Case Submission (Two-Day Response)

Lightning Professional – $75/user per month (billed annually)

  • All Essentails features, plus:
  • Omni-Channel Supervisor
  • Case Milestone Tracker
  • CTI Integration
  • Orders Management
  • Service Contracts and Entitlements
  • Work Order Management
  • Asset Management and Product Tracking
  • 5 Process Builder (Processes Per Org)
  • Unlimited Custom Applications
  • 3 Record Types (Per Object)
  • 2 Roles and Permissions

Lightning Enterprise – $150/user per month (billed annually)

  • All Professional features, plus:
  • Salesforce Identity
  • Workflow and Approval Automation
  • Offline Access
  • Web Services API
  • 1 Partial Sandbox

Lightning Unlimited – $300/user per month (billed annually)

  • All Enterprise features, plus:
  • Knowledge (Read-Write)
  • Snap-Ins for Live Agent Chat
  • Developer Pro Sandbox
  • 1 Full Sandbox
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

Contact Mitel for a custom price quote based on your business size.

Prominent Clients

Prominent Clients

Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Features

Available Features

Salesforce Service Cloud FEATURES

  • Goals, coaching, and rewards for teams
  • Dynamic Knowledgebase
  • Live Agent Web Chat
  • Contract & Entitlement Management
  • Workflow & Approval Automation
  • Agent & Team Collaboration
  • Social Integration
  • Web & Email Case Capture
  • APIs
  • Case Management (Auto-assignment, rules & queues)
  • CTI Integration
  • Asset Management & Product Tracking
  • Role Permissions
  • Customizable Reporting & Analytics
  • Multi-Lingual
  • Customizable Agent Console
  • Mobile
  • Self-Service Community

MiContact Center FEATURES

  • ACD (Automatic call distributor)
  • Active directory integration
  • Agent productivity tools
  • Agent routing
  • Agent scripting
  • Automated outbound dialing
  • Call and screen recording
  • Call flow authoring
  • CRM and third party integrations
  • CTI integration
  • Data exchange and surveys
  • Historical/real-time reporting
  • Inbound, outbound, and blended call routing
  • Interactive visual queue
  • Interactive voice response (IVR)
  • Live dashboards
  • Multi-channel support
  • PCI compliance
  • Silent monitoring
  • Unified agent desktop
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, details and reviews that we presented in this comparison were collated from official vendor sites, marketing content available online, actual experience from real customers as well as our own hands-on use of each service by an expert. We put a lot of effort to extensively analyze each solution, so we not only analyze it ourselves, but we also compare our results with experiences of other users from the B2B community.