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Compare Dialer360 vs. Salesforce Service Cloud

Getting the most effective Customer Support Software product is all about cross-checking various solutions and determining the top application for your specific needs. Our exclusive system provides you with a brief look at the general rating of Salesforce Service Cloud and Dialer360. For total quality and performance, Salesforce Service Cloud scored 9.3, while Dialer360 scored 8.0. On the other hand, for user satisfaction, Salesforce Service Cloud earned 97%, while Dialer360 earned N/A%. Below it's also possible to verify their characteristics, terms, plans, etc. to see which software will be more suitable for your situation. One key aspect to evaluate is whether the app allows you to toggle on/off restrictions on different types of users to secure any confidential corporate data. Our team put a lot of effort to review all popular Customer Support Software solutions that you can find out there, but among them these three caught our special attention: Salesforce Essentials, Zendesk, Freshdesk.
Product

Dialer360

VS

Salesforce Service Cloud

VS

Dialer360 screenshot Salesforce Service Cloud screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

9.3 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

97% ?

Pricing

Pricing

by quote

$25

Price Scheme

Price Scheme

Quote-based Annual Subscription
Full Review

Full Review

General Description

General Description

An auto dialer application designed to help call centers to engage and remain connected with their callers with high quality pre-recorded messages of products and services.
Cloud-hosted customer service platform for faster, smarter customer support.
Useful Links
Vendor's Address

Vendor's Address

83 Ducie
Manchester
UK
Salesforce.com, Inc.
The Landmark at One Market, Suite 300
San Francisco, CA 94105
USA
Pricing Plans

Pricing Plans

Contact Dialer360 for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.

Salesforce Essentials – $25/user per month

Out-of-the-box service solution for up to 5 users

  • Chatter
  • Salesforce Mobile App
  • Files
  • Topics and Recommendations
  • Case Auto-Assignment
  • Web and Email Case Capture
  • Case Email Auto-Response
  • Case Escalation Rules and Queues
  • 1 Service Console App
  • Omni-Channel Routing (Basic)
  • Omni-Channel Supervisor
  • Knowledge (Read-Only)
  • Knowledge (Read-Write)
  • Lead-Contact Account Management
  • Social Customer Service Starter Pack
  • Customizable Reports and Dashboards
  • Opportunity Tracking
  • Task Management, Activity Feed
  • Email Integration with Outlook
  • Google Apps Integration
  • Custom Profiles and Page Layouts
  • Lightning App Builder
  • AppExchange App Integration
  • Email Templates
  • Data Storage Per User
  • File Storage Per User
  • Standard Success Plan
  • Online Case Submission (Two-Day Response)

Lightning Professional – $75/user per month

Complete service CRM for teams of any size

  • All Essentials plan features, plus:
  • Case Milestone Tracker
  • Computer Telephony Integration (CTI)
  • Orders Management
  • Service Contracts and Entitlements
  • Work Order Management
  • Asset Management & Product Tracking
  • Developer Sandbox
  • 5 Process Builder (Processes Per Org)
  • Unlimited Custom Applications
  • 3 Record Types (Per Object)
  • 2 Roles and Permissions

Included at additional cost:

  • Knowledge (Read-Write)
  • Social Customer Service Pro
  • Web Services API
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

Lightning Enterprise – $150/user per month

Customizable CRM for comprehensive service

  • All Professional plan features, plus:
  • Advanced Case Management
  • Advanced Reporting Features
  • Offline Access
  • Web Services API
  • 1 Partial Sandbox
  • Process Builder
  • Salesforce Identity
  • Workflow and Approval Automation
  • Record Types
  • Roles and Permissions

Included at additional cost:

  • Knowledge (Read-Write)
  • Mobile Messaging (LiveMessage)
  • Snap-Ins for Live Agent Chat
  • Snap-Ins for Live Video Chat
  • Social Customer Service Pro
  • Customer Community
  • Customer Account Portal
  • Field Service Dispatch
  • Field Service Technician
  • Field Service Contractor Management
  • Service Analytics App
  • Developer Pro Sandbox
  • Full Sandbox
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

Lightning Unlimited – $300/user per month

Unlimited CRM power

  • All Enterprise plan features, plus:
  • Knowledge (Read-Write)
  • Snap-Ins for Live Agent Chat
  • Developer Pro Sandbox
  • 1 Full Sandbox
  • 1 Partial Sandbox
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators

Included at additional cost:

  • Mobile Messaging (LiveMessage)
  • Snap-Ins for Live Video Chat
  • Social Customer Service Pro
  • Customer Community
  • Customer Account Portal
  • Field Service Dispatch
  • Field Service Technician
  • Field Service Contractor Management
  • Service Analytics App
Phone No.

Phone No.

+1-646-757-1041 +1-800-667-6389
Available Integrations

Available Integrations

Dialer360 integrates with the following business systems and applications:

  • Eyebeam
  • Zoiper
  • X-Lite
  • Salesforce
  • Pipedrive,
  • Zoho
  • Vtiger
  • Microsoft Dynamics

Salesforce Service Cloud supports integrations with the following business systems, applications and services:

  • Autotask
  • ConnectWise
  • JIRA
  • Salesforce Service Cloud
  • ServiceNow
  • Zendesk
  • Oracle Service Cloud
  • Freshdesk
  • Freshservice
  • Desk.com
  • Help Scout
  • Cherwell Software
  • Wrike
  • SugarCRM
  • Microsoft Dynamics CRM
  • Zoho CRM
  • Netsuite
  • Autotask
  • Close.io
  • ConnectWie
  • Infusionsoft
  • Pipedrive
  • HubSpot CRM
  • Oracle Sales Cloud
  • Base CRM
  • CustomerGauge
  • Act! Essentials
  • Sap Hybrid Cloud for Customers
  • Sage CRM
  • Bullhorn
  • Maximizer CRM
  • Insightly
  • Microsoft Dynamics GP
  • Microsoft Dynamics AX
  • QuickBooks
  • Freshbooks
  • Taxify
  • Sage Intacct
  • Sage 200
  • Tipalti
  • Plaid
  • Shopify
  • Volusion
  • Ecwid
  • Bigcommerce
  • Magento
  • Etsy
  • Woocommerce
  • Weebly
  • SAPAnywhere
  • Epages
  • Oracle Eloqua
  • Marketo
  • HubSpot Marketing
  • Act-On
  • MailChimp
  • Mailjet
  • Allbound
  • Autopilot
  • Constant Contact
  • Kissmetrics
  • Facebook Lead Ads
  • Campaign Monitor
  • iContact
Pricing Page

Pricing Page

Learn more about Dialer360 pricing Learn more about Salesforce Service Cloud pricing
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Support Types

Support Types

Phone Live Support
Ticket Training
Phone
Ticket Training
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Languages

Languages

English English, Spanish, French, Italian, Dutch, Portugese, Swedish
Popular Customers

Popular Customers

SmartChoice, LinkPro Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Contact Email

Contact Email

contact@dialer360.com info@salesforce.com
Features

Features

Dialer360 FEATURES

  • Predictive Dialer
  • PCI Compliance
  • TPS/DNC Filtering
  • Recording Portal
  • Display Local Caller ID
  • Agent Status Board
  • WEB Phone
  • Internal Chat

Salesforce Service Cloud FEATURES

  • Computer Telephony Integration (CTI)
  • Record Types
  • Lead-Contact Account Management
  • Files
  • Salesforce Identity
  • Roles and Permissions
  • Snap-Ins for Live Agent Chat
  • Social Customer Service Pro
  • Knowledge
  • Work Order Management
  • Service Console
  • Customer Community
  • Chatter
  • Community Starter
  • Email Integration with Outlook
  • Advanced Case Management
  • Customer Account Portal
  • Page Layouts
  • Standard Success Plan
  • Asset Management
  • Omni-Channel Supervisor
  • Field Service Dispatch
  • Service Contracts and Entitlements
  • Developer Sandbox
  • Unlimited Online Training
  • Activity Feed
  • Developer Pro Sandbox
  • Topics and Recommendations
  • Data and File Storage
  • Orders Management
  • Omni-Channel Routing
  • Case Auto-Assignment
  • Service Analytics App
  • Social Customer Service Starter Pack
  • Product Tracking
  • Case Milestone Tracker
  • Unlimited Custom Applications
  • Google Apps Integration
  • Custom Profiles
  • AppExchange App Integration
  • Offline Access
  • Lightning App Builder
  • Mobile Messaging (LiveMessage)
  • Case Escalation Rules and Queues
  • Web Services API
  • Opportunity Tracking
  • Workflow and Approval Automation
  • Web and Email Case Capture
  • Task Management
  • Customizable Reports and Dashboards
  • Snap-Ins for Live Video Chat
  • Case Email Auto-Response
  • Advanced Reporting Features
  • Salesforce Mobile App
  • Email Templates
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Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you are still having second thoughts about which service will be best for your company it may be a sound idea to examine each service’s social metrics. Such metrics are frequently a sign of how popular a given product is and how big is its online presence. For instance Salesforce Service Cloud Twitter account has currently 269005 followers. At the same time Dialer360 Twitter is followed by 10 users.