Compare Dialer360 vs. Salesforce Service Cloud

Getting the most effective Customer Support Software product is all about cross-checking various solutions and determining the top application for your specific needs. Our exclusive system provides you with a brief look at the general rating of Salesforce Service Cloud and Dialer360. For total quality and performance, Salesforce Service Cloud scored 9.3, while Dialer360 scored 8.0. On the other hand, for user satisfaction, Salesforce Service Cloud earned 97%, while Dialer360 earned N/A%. Below it's also possible to verify their characteristics, terms, plans, etc. to see which software will be more suitable for your situation. One key aspect to evaluate is whether the app allows you to toggle on/off restrictions on different types of users to secure any confidential corporate data. Users who don't have much time or need a Customer Support Software advice from our experts may want to try out these top choices for this year: Zendesk, Freshdesk, Samanage.
Product

Dialer360

VS

Salesforce Service Cloud

VS

Dialer360 screenshot Salesforce Service Cloud screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

9.3 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

97% ?

Pricing

Pricing

by quote

$25

Price Scheme

Price Scheme

Quote-based Monthly payment
Full Review

Full Review

General Description

General Description

An auto dialer application designed to help call centers to engage and remain connected with their callers with high quality pre-recorded messages of products and services.
Service Cloud customer service software gives you faster, smarter customer support.
Useful Links
Vendor's Address

Vendor's Address

83 Ducie
Manchester
UK
The Landmark at One Market, Suite 300
San Francisco, CA 94105
USA
Pricing Plans

Pricing Plans

Contact Dialer360 for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Lightning Essentials – $25/user per month (billed annually)

  • Chatter
  • Salesforce Mobile App
  • Files
  • Topics and Recommendations
  • Case Auto-Assignment
  • Web and Email Case Capture
  • Case Email Auto-Response
  • Case Escalation Rules and Queues
  • 1 Service Console App
  • Omni-Channel Routing (Basic)
  • Omni-Channel Supervisor
  • Lead-Contact Account Management
  • Social Customer Service Starter Pack
  • Work Order Management
  • Asset Management and Product Tracking
  • Customizable Reports and Dashboards
  • Opportunity Tracking
  • Track key details about every deal
  • Task Management, Activity Feed
  • Email Integration with Outlook
  • Google Apps Integration
  • Custom Profiles and Page Layouts
  • Lightning App Builder
  • AppExchange App Integration
  • Email Templates
  • Data Storage Per User
  • File Storage Per User
  • Standard Success Plan
  • Online Case Submission (Two-Day Response)

Lightning Professional – $75/user per month (billed annually)

  • All Essentails features, plus:
  • Omni-Channel Supervisor
  • Case Milestone Tracker
  • CTI Integration
  • Orders Management
  • Service Contracts and Entitlements
  • Work Order Management
  • Asset Management and Product Tracking
  • 5 Process Builder (Processes Per Org)
  • Unlimited Custom Applications
  • 3 Record Types (Per Object)
  • 2 Roles and Permissions

Lightning Enterprise – $150/user per month (billed annually)

  • All Professional features, plus:
  • Salesforce Identity
  • Workflow and Approval Automation
  • Offline Access
  • Web Services API
  • 1 Partial Sandbox

Lightning Unlimited – $300/user per month (billed annually)

  • All Enterprise features, plus:
  • Knowledge (Read-Write)
  • Snap-Ins for Live Agent Chat
  • Developer Pro Sandbox
  • 1 Full Sandbox
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators
Phone No.

Phone No.

+1-646-757-1041 +1-800-667-6389
Available Integrations

Available Integrations

Dialer360 integrates with the following business systems and applications:

  • Eyebeam
  • Zoiper
  • X-Lite
  • Salesforce
  • Pipedrive,
  • Zoho
  • Vtiger
  • Microsoft Dynamics

Salesforce Service Cloud supports integrations with the following business systems and applications:

  • Planyo
  • SumTotal Maestro
  • SmarterU LMS
  • Freshdesk
  • FinancialForce HCM
  • InGenius
  • Fathom Voice
  • ExpertusOne
  • Desk.com
  • Vocalcom
  • Intuit QuickBase
  • FinancialForce Accounting
  • SightCall
  • Five9
  • Radian6
Pricing Page

Pricing Page

Learn more about Dialer360 pricing Learn more about Salesforce Service Cloud pricing
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Support Types

Support Types

Phone Live Support
Ticket Training
Phone
Ticket Training
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Languages

Languages

English English
Popular Customers

Popular Customers

SmartChoice, LinkPro Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Contact Email

Contact Email

contact@dialer360.com
Features

Features

Dialer360 FEATURES

  • Predictive Dialer
  • PCI Compliance
  • TPS/DNC Filtering
  • Recording Portal
  • Display Local Caller ID
  • Agent Status Board
  • WEB Phone
  • Internal Chat

Salesforce Service Cloud FEATURES

  • Goals, coaching, and rewards for teams
  • Dynamic Knowledgebase
  • Live Agent Web Chat
  • Contract & Entitlement Management
  • Workflow & Approval Automation
  • Agent & Team Collaboration
  • Social Integration
  • Web & Email Case Capture
  • APIs
  • Case Management (Auto-assignment, rules & queues)
  • CTI Integration
  • Asset Management & Product Tracking
  • Role Permissions
  • Customizable Reporting & Analytics
  • Multi-Lingual
  • Customizable Agent Console
  • Mobile
  • Self-Service Community
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In the event you are still having second thoughts about which service will be best for your company it may be a sound idea to examine each service’s social metrics. Such metrics are frequently a sign of how popular a given product is and how big is its online presence. For instance Salesforce Service Cloud Twitter account has currently 269005 followers. At the same time Dialer360 Twitter is followed by 10 users.