MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Salesforce CRM vs Zoho Support

What is better Salesforce CRM or Zoho Support? There is a wide range of CRM Software products available for businesses right now. The ideal way to find out which product fits your needs best is to check them side by side. For instance, here you can compare Salesforce CRM and Zoho Support for their overall score (9.7 vs.

8.8, respectively) or their user satisfaction rating (99% vs. 98%, respectively). You can even examine their individual modules and pricing stipulations and other helpful details below. When matching products make sure to check their similar features and mark their distinctive elements to obtain a clearer picture of both deals. Likewise, remember to check non-core features such as security, backup, intuitiveness, and customer support.

Those of you who don't have much time or could use a CRM Software suggestion from our team might want to try out these top choices for the current year: Freshsales, Salesforce CRM, HubSpot CRM.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Account and Contact Management
  • Opportunity Management and Score
  • Lead Management
  • Sales Data
  • File Sync
  • File Sharing
  • Sales Forecasting
  • Salesforce Mobile App
  • Contact Manager
  • Real-Time Visibility
  • Drag-and-Drop Interface
  • Dashboards
  • Visual Workflow
  • Multi-Currency Support
  • In-Line Editing
  • Lead Assignment and Routing
  • Rules-Based Lead Scoring
  • Einstein Lead Scoring
  • Web-to-Lead Capture
  • Campaign Management
  • Duplicate Blocking
  • Mass Email
  • Salesforce Engage
  • Email Templates
  • Campaign Influence
  • Einstein Activity Capture
  • Calendar
  • Sales Console App
  • Enterprise Territory Management
  • Opportunity Splits
  • Salesforce CPQ and Billing
  • Contracts, Orders, Quotes, Products, and Price Books
  • Chatter, Files, Topics, and Recommendations
  • Case Management
  • Lightning Bolt Solutions
  • Partner Communities
  • Lead Registration
  • Roles and Permissions
  • Process Builder
  • Lightning Platform
  • Web Services API
  • Google Apps Integration
  • File Storage Per User
  • Sandbox

Pricing Info

Salesforce CRM offers four SMB and enterprise pricing plans billed annually. Give the details a look, and select your plan. You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.

Lightning Essentials – $25/user/month

  • Account & Contact Management
  • Opportunity Management
  • Lead Management
  • Web-to-Lead Capture
  • Email Templates
  • Task Management
  • Activity Feed
  • Salesforce Mobile App (with Offline Functionality)
  • Chatter
  • Files
  • Configurable Reports and Dashboards
  • Case Auto-Assignment
  • Case Management
  • AppExchange
  • Lightning App Builder
  • Einstein Activity Capture
  • Data and File Storage per User
  • Inbox Mobile and Desktop Apps
  • Unlimited Online Training
  • Online Case Submission
  • Standard Success Plan

Lightning Professional – $75/user/month

  • All Features of Lightning Essentials, plus…
  • Lightning for Gmail/Outlook
  • Topics and Recommendations
  • Developer Sandbox
  • Lead Assignment and Routing
  • Mass Email
  • 2 Roles and Permission, Profiles and Page Layouts
  • 1 Sales Console App
  • 3 Record Types per Object
  • 5 Process Builder per Org
  • Rules-Based Lead Scoring
  • Person Accounts
  • Order
  • Lightning Sync
  • Products and Price Books
  • Quotes
  • Contracts
  • Google Apps Integration
  • Duplicate Blocking
  • Campaign Management
  • Forecasting Mobile App
  • Lead Registration
  • 3 Campaign Influence
  • Collaborative Forecasting
  • Knowledge (read-only)

Lightning Enterprise – $150/user/month

  • All Features of Lightning Professional, plus…
  • 5 Campaign Influence
  • Sales Teams
  • Calendar
  • Opportunity Score
  • Forecasting: Custom Opportunity Fields
  • Opportunity Splits
  • Enterprise Territory Management
  • Advanced Reporting Features
  • Lightning Platform
  • Unlimited Process Builder per Org
  • Workflow and Approval Automation
  • Unlimited Roles and Permissions, Record Types per Object, Configurable Profiles and Page Layouts
  • 1 Partial Sandbox
  • Web Services API

Lightning Unlimited – $300/user/month

  • All Salesforce CRM Features and Capabilities

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo

Integrations

Salesforce CRM integrates with the following business systems and applications:

  • Force.com
  • Heroku
  • ExactTarget Fuel
  • Third-party apps at Salesforce AppExchange
  • Service Cloud
  • Marketing Cloud
  • Pardot,
  • Desk.com
  • Analytics Cloud
  • Data Cloud
  • JIRA
  • Freshdesk
  • FinancialForce
  • LeadExec
  • Samanage
  • Zuora
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads.

Company Email

info@salesforce.com

Contact No.

Company's Address

Salesforce.com, Inc.
The Landmark at One Market
Suite 300
San Francisco, CA 94105
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Work Mode
  • Advanced Reports & Dashboards
  • Advanced SLAs w/ Business Hours
  • Ticket Overview Dashboard
  • Multi-department Management
  • Cloud Telephony Integrations
  • Customizable Help Center
  • Remote Support
  • Agent Dashboards
  • Team Feed
  • Basic Reports
  • Community Forums
  • Helpdesk Automations
  • Scheduled Reports
  • Custom Ticket Templates
  • Domain Mapping
  • Live Chat Support
  • Email Inbox & Web-form
  • Manager Dashboards
  • Zoho BugTracker Integration
  • Priority Service Level Agreement
  • Contract Management
  • Multi-channel Support
  • Multi-brand Help Center
  • Knowledge Base
  • Re-Branding
  • Role-Based Access Control
  • Customer Happiness Ratings
  • Cross Department Reports
  • Two-way data sync (Zoho CRM)

Pricing Info

Zoho Support has a free plan and two premium offerings. You may also explore the software first through its free trial for 15 days. Here’s information about the plans:

Free – $0

  • Team Feed
  • Agent Dashboards
  • Basic Reports
  • Remote Support
  • Work Mode
  • Priority Service Level Agreement
  • Re-Branding
  • Community Forums
  • Configurable Help Center
  • Email Inbox & Web-form
  • Domain Mapping
  • Ticket Overview Dashboard
  • Manager Dashboards
  • Knowledge Base

Professional – $12/agent/month (annual billing)

  • $15/agent/month (monthly basis)
  • All features in the Free plan
  • Helpdesk Automation
  • Multiple department Management
  • 2-way data sync (Zoho CRM)
  • Rating for Customer Happiness/Satisfaction
  • Zoho BugTracker Integration
  • Multi-channel Support
  • Cloud Telephony Integrations
  • Advanced SLAs w/ Business Hours
  • Advanced Reports and Dashboards

Enterprise – $25/agent/month (annual billing)

  • $30/agent/month (monthly basis)
  • All features in the Professional plan
  • Scheduled Reports
  • Contract Management
  • Live Chat Support
  • Help Center for Multiple Brands
  • Cross-Department Reports
  • Customizable Ticket Templates
  • Role-Based Permission and Access Control

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrity Medical Capital, ThinkFlood, TopSolutions

Integrations

Zoho Support offers integration with Zoho CRM.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zoho Support is a web-based customer service software designed to help you focus on creating customer happiness.

Company Email

sales@zohocorp.com

Contact No.

Company's Address

4141 Hacienda Drive
Pleasanton,
California 94588, USA

Please note that while both Salesforce CRM and Zoho Support may provide an excellent array of features each solution could be aimed at a different business size. If you are studying different apps you may want to focus on a company size they are catering to. Some features might scale up efficiently for big enterprises but if you own a small or medium company it’s often better to avoid paying for complex features that you may never have a chance to use.

Page last modified