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Compare Salesforce CRM vs SugarCRM

What is better Salesforce CRM or SugarCRM? To make sure you get the most helpful and productive CRM Software for your firm, you have to compare products available on the market. For instance, here it is possible to match Salesforce CRM’s overall score of 9.7 against SugarCRM’s score of 8.9. You can also review their general user satisfaction: Salesforce CRM (99%) vs. SugarCRM (100%).

Furthermore, you can evaluate their strengths and weaknesses feature by feature, including their contract conditions and pricing. By comparing products you are sure that you select the right software for your business. Of course you have to know your unique needs to realize which software matches those needs.

We know that not all people have the time to try out dozens of various products, so we came up with a list of recommendations that you may find useful. Our top selections for the CRM Software category are: Salesforce CRM, Freshsales, HubSpot CRM.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Account and Contact Management
  • Opportunity Management and Score
  • Lead Management
  • Sales Data
  • File Sync
  • File Sharing
  • Sales Forecasting
  • Salesforce Mobile App
  • Contact Manager
  • Real-Time Visibility
  • Drag-and-Drop Interface
  • Dashboards
  • Visual Workflow
  • Multi-Currency Support
  • In-Line Editing
  • Lead Assignment and Routing
  • Rules-Based Lead Scoring
  • Einstein Lead Scoring
  • Web-to-Lead Capture
  • Campaign Management
  • Duplicate Blocking
  • Mass Email
  • Salesforce Engage
  • Email Templates
  • Campaign Influence
  • Einstein Activity Capture
  • Calendar
  • Sales Console App
  • Enterprise Territory Management
  • Opportunity Splits
  • Salesforce CPQ and Billing
  • Contracts, Orders, Quotes, Products, and Price Books
  • Chatter, Files, Topics, and Recommendations
  • Case Management
  • Lightning Bolt Solutions
  • Partner Communities
  • Lead Registration
  • Roles and Permissions
  • Process Builder
  • Lightning Platform
  • Web Services API
  • Google Apps Integration
  • File Storage Per User
  • Sandbox

Pricing Info

Salesforce CRM offers four SMB and enterprise pricing plans billed annually. Give the details a look, and select your plan. You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.

Lightning Essentials – $25/user/month

  • Account & Contact Management
  • Opportunity Management
  • Lead Management
  • Web-to-Lead Capture
  • Email Templates
  • Task Management
  • Activity Feed
  • Salesforce Mobile App (with Offline Functionality)
  • Chatter
  • Files
  • Configurable Reports and Dashboards
  • Case Auto-Assignment
  • Case Management
  • AppExchange
  • Lightning App Builder
  • Einstein Activity Capture
  • Data and File Storage per User
  • Inbox Mobile and Desktop Apps
  • Unlimited Online Training
  • Online Case Submission
  • Standard Success Plan

Lightning Professional – $75/user/month

  • All Features of Lightning Essentials, plus…
  • Lightning for Gmail/Outlook
  • Topics and Recommendations
  • Developer Sandbox
  • Lead Assignment and Routing
  • Mass Email
  • 2 Roles and Permission, Profiles and Page Layouts
  • 1 Sales Console App
  • 3 Record Types per Object
  • 5 Process Builder per Org
  • Rules-Based Lead Scoring
  • Person Accounts
  • Order
  • Lightning Sync
  • Products and Price Books
  • Quotes
  • Contracts
  • Google Apps Integration
  • Duplicate Blocking
  • Campaign Management
  • Forecasting Mobile App
  • Lead Registration
  • 3 Campaign Influence
  • Collaborative Forecasting
  • Knowledge (read-only)

Lightning Enterprise – $150/user/month

  • All Features of Lightning Professional, plus…
  • 5 Campaign Influence
  • Sales Teams
  • Calendar
  • Opportunity Score
  • Forecasting: Custom Opportunity Fields
  • Opportunity Splits
  • Enterprise Territory Management
  • Advanced Reporting Features
  • Lightning Platform
  • Unlimited Process Builder per Org
  • Workflow and Approval Automation
  • Unlimited Roles and Permissions, Record Types per Object, Configurable Profiles and Page Layouts
  • 1 Partial Sandbox
  • Web Services API

Lightning Unlimited – $300/user/month

  • All Salesforce CRM Features and Capabilities

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo

Integrations

Salesforce CRM integrates with the following business systems and applications:

  • Force.com
  • Heroku
  • ExactTarget Fuel
  • Third-party apps at Salesforce AppExchange
  • Service Cloud
  • Marketing Cloud
  • Pardot,
  • Desk.com
  • Analytics Cloud
  • Data Cloud
  • JIRA
  • Freshdesk
  • FinancialForce
  • LeadExec
  • Samanage
  • Zuora
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads.

Company Email

info@salesforce.com

Contact No.

Company's Address

Salesforce.com, Inc.
The Landmark at One Market
Suite 300
San Francisco, CA 94105
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $40

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Sales automation and forecasting
  • Support automation
  • Marketing lead management
  • Reporting and dashboard
  • Call center automation
  • SugarCRM mobile
  • Sugar Exchange
  • Cloud or on-premise deployment
  • Unlimited studio customization
  • Support for MySQL and SQL Server-On site
  • Unlimited online support
  • Revenue line item level opportunity tracking forecasting
  • Product level quotes
  • Advanced workflow
  • Role-based views
  • SQL –Based reporting access
  • Support for Oracle and DB2-On site
  • Centralized Storage
  • Third-party integrations

Pricing Info

SugarCRM offers 3 payment plans, including an enterprise pricing and ultimate plan for larger businesses. Note that all plans require an annual subscription. Read more about the details, and decide plan fits you best:

Sugar Professional ($40 per user/month)

  • Sales automation and forecasting
  • Support automation
  • Marketing lead management
  • Reporting and dashboard
  • Call center automation
  • SugarCRM mobile
  • 15 GB Storage
  • Cloud or on-premise deployment
  • Unlimited studio customizations
  • Support for MySQL and SQL Server-On site
  • Unlimited online support

Sugar Enterprise ($65 per user/month)

  • All features from the professional plan
  • Revenue line item level opportunity tracking forecasting
  • Product level quotes
  • Advanced workflow
  • Role-based views
  • SQL –Based reporting access
  • Support for Oracle and DB2-On site
  • 60 GB Storage

Sugar Ultimate ($150 per user/month)

  • 24×7 support
  • Assigned technical account manager
  • 250 GB Storage
  • Up to 5 sandbox instances that are available on demand

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BancVue, Hildrup, Sim University, Nucleus Research

Integrations

SugarCRM integrates with the following business systems and applications:

  • Campaign Monitor
  • Constant Contact
  • HubSpot
  • MailChimp
  • Zapier
  • Zendesk
  • HappyFox
  • Olark Live Chat
  • LiveOps
  • CloudAgent
  • WhosOn
  • SyncApps
  • CloudHub
  • HootSuite
  • Pardot

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SugarCRM is a software tool that enables businesses to develop and maintain high-quality customer relationships and use innovative features to monitor performance.

Company Email

sales@sugarcrm.com

Contact No.

Company's Address

SugarCRM Inc
10050 North Wolfe Road, SW2-130
Cupertino, CA 95014
USA

No CRM Software will manate to cover all the requirements of a business. While key functionalities of Salesforce CRM and SugarCRM should matter you should also carefully analyze the integrations provided by each service. Very often your team will already be making use of some other SaaS software in your company and it’s much better to choose solutions that integrate well with each other. That way you will be able to ensure a reliable transfer of information between your teams and services, which can really reduce time devoted to migrating between one service and the next.

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