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Compare Salesforce CRM vs Kapture CRM

What is better Salesforce CRM or Kapture CRM? Buying the ideal CRM Software for your business is crucial to improving your company’s effectiveness. In our platform, it is simple to compare numerous solutions to see which one is the proper software for your requirements. Here you can match Salesforce CRM vs. Kapture CRM and examine their overall scores (9.7 vs. 8.5, respectively) and user satisfaction rating (99% vs. 99%, respectively).

You can even analyze the specifics of costs, terms and conditions, plans, functions, tools, and more, and determine which software offers more advantages for your business. In practice, choose the software that allows you to scale the features and subscription plan to match your company growth or lack of it.

In case you you need to quickly decide on the best CRM Software according to our review team we advise you check out these services: Freshsales, Salesforce CRM, HubSpot CRM.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Account and Contact Management
  • Opportunity Management and Score
  • Lead Management
  • Sales Data
  • File Sync
  • File Sharing
  • Sales Forecasting
  • Salesforce Mobile App
  • Contact Manager
  • Real-Time Visibility
  • Drag-and-Drop Interface
  • Dashboards
  • Visual Workflow
  • Multi-Currency Support
  • In-Line Editing
  • Lead Assignment and Routing
  • Rules-Based Lead Scoring
  • Einstein Lead Scoring
  • Web-to-Lead Capture
  • Campaign Management
  • Duplicate Blocking
  • Mass Email
  • Salesforce Engage
  • Email Templates
  • Campaign Influence
  • Einstein Activity Capture
  • Calendar
  • Sales Console App
  • Enterprise Territory Management
  • Opportunity Splits
  • Salesforce CPQ and Billing
  • Contracts, Orders, Quotes, Products, and Price Books
  • Chatter, Files, Topics, and Recommendations
  • Case Management
  • Lightning Bolt Solutions
  • Partner Communities
  • Lead Registration
  • Roles and Permissions
  • Process Builder
  • Lightning Platform
  • Web Services API
  • Google Apps Integration
  • File Storage Per User
  • Sandbox

Pricing Info

Salesforce CRM offers four SMB and enterprise pricing plans billed annually. Give the details a look, and select your plan. You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.

Lightning Essentials – $25/user/month

  • Account & Contact Management
  • Opportunity Management
  • Lead Management
  • Web-to-Lead Capture
  • Email Templates
  • Task Management
  • Activity Feed
  • Salesforce Mobile App (with Offline Functionality)
  • Chatter
  • Files
  • Configurable Reports and Dashboards
  • Case Auto-Assignment
  • Case Management
  • AppExchange
  • Lightning App Builder
  • Einstein Activity Capture
  • Data and File Storage per User
  • Inbox Mobile and Desktop Apps
  • Unlimited Online Training
  • Online Case Submission
  • Standard Success Plan

Lightning Professional – $75/user/month

  • All Features of Lightning Essentials, plus…
  • Lightning for Gmail/Outlook
  • Topics and Recommendations
  • Developer Sandbox
  • Lead Assignment and Routing
  • Mass Email
  • 2 Roles and Permission, Profiles and Page Layouts
  • 1 Sales Console App
  • 3 Record Types per Object
  • 5 Process Builder per Org
  • Rules-Based Lead Scoring
  • Person Accounts
  • Order
  • Lightning Sync
  • Products and Price Books
  • Quotes
  • Contracts
  • Google Apps Integration
  • Duplicate Blocking
  • Campaign Management
  • Forecasting Mobile App
  • Lead Registration
  • 3 Campaign Influence
  • Collaborative Forecasting
  • Knowledge (read-only)

Lightning Enterprise – $150/user/month

  • All Features of Lightning Professional, plus…
  • 5 Campaign Influence
  • Sales Teams
  • Calendar
  • Opportunity Score
  • Forecasting: Custom Opportunity Fields
  • Opportunity Splits
  • Enterprise Territory Management
  • Advanced Reporting Features
  • Lightning Platform
  • Unlimited Process Builder per Org
  • Workflow and Approval Automation
  • Unlimited Roles and Permissions, Record Types per Object, Configurable Profiles and Page Layouts
  • 1 Partial Sandbox
  • Web Services API

Lightning Unlimited – $300/user/month

  • All Salesforce CRM Features and Capabilities

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo

Integrations

Salesforce CRM integrates with the following business systems and applications:

  • Force.com
  • Heroku
  • ExactTarget Fuel
  • Third-party apps at Salesforce AppExchange
  • Service Cloud
  • Marketing Cloud
  • Pardot,
  • Desk.com
  • Analytics Cloud
  • Data Cloud
  • JIRA
  • Freshdesk
  • FinancialForce
  • LeadExec
  • Samanage
  • Zuora
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads.

Company Email

info@salesforce.com

Contact No.

Company's Address

Salesforce.com, Inc.
The Landmark at One Market
Suite 300
San Francisco, CA 94105
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $39

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Calendar Management
  • Call Center Management
  • Campaign Management
  • Contact Management
  • Customer Portal
  • Email Marketing
  • Lead Management
  • Lead Scoring
  • Lead Tracking
  • Social Media Integration

Pricing Info

Kapture CRM offers two enterprise pricing plans for users to choose from. There is also a free trial available if you want to try out the software first. Here are the details:  Enterprise Plan – $59/User/Month
LEAD MANAGEMENT

  • Rule-based lead assignment
  • Lead Sourcing from multiple channels
  • Lead scoring & distribution
  • Sales follow up & Tracking
  • Auto reminders & emails to prospects
  • Deal Management

CUSTOMER CONTACT MANAGEMENT

  • Company details with location
  • Customer data and hierarchy flow
  • Past customer interaction details & engagement
  • Rates / Quotes offered accountwise
  • Remember their Birthdays, Anniversaries
  • Send custom mailers
  • Attach Documents

MOBILE SALES CRM

  • Lead notification & assignment
  • Order Management
  • Sales Opportunity Tracker
  • Meeting check-in / check-out with geo tagging
  • Send reports & Minutes of meeting
  • Customer location tagging
  • Expense Management
  • Product / Brochure details in-app
  • Call management

API’s & INTEGRATION

  • Web integration
  • Google apps
  • Cloud Telephony
  • Shopify
  • WordPress
  • Third party chat integration
  • Email Integration

CHAT

  • Chat widget
  • Plug n use
  • Chat reporting & analytics

SALES REPORTING

  • Automated reports
  • Custom Dashboard for reporting
  • Send reports from Mobile app too
  • Get reports in any graphical or excel format

SALES TICKET WORKFLOW

  • Raise tickets from existing customers
  • Upsell/Cross Sell
  • Address any feedback & concerns
  • Get repeat business

QUOTATION & PAYMENT

  • Quotation templates
  • Configure Discounts & offers
  • Send from mobile / Desktop both
  • Send Payment advice
  • Schedule Payment follow-ups
  • Credit / Debit notes
  • Partial payment, Cheque payments
  • Send Payment gateway link

SUPPORT

  • 24/7 email, call support
  • Dedicated implementation team

CAMPAIGN MANAGEMENT

  • Targeted Emailers
  • 10000 credits
  • View, Edit, Send emailers from templates
  • Landing page integration
  • Online leads mapping

KNOWLEDGE MANAGEMENT SYSTEM

  • Internal team collaboration
  • Training and Assignment module
  • Instant notifications
  • Workflow based Q&A

INDUSTRY SPECIFIC WORKFLOW MANAGEMENT

  • Customizable workflow
  • Manage team wise configurations
  • Task Management for large teams

ORDER MANAGEMENT

  • Manage order, stock updates
  • Manage Distributor, stockist, Retailer, wholesaler
  • Manage third party channel sales
  • Inventory Management

DIFFERENTIAL RATE MANAGEMENT

  • Manage pricing and offers for each customer
  • Apply Discounts instantly from system

DEDICATED ACCOUNT MANAGER SALES FORECASTING

  • Predictive analysis
  • Sales projection based on pipeline
  • Business Intelligence driven forecasting

LEARNING MANAGEMENT SYSTEM

  • Sales training modules
  • Tools for assessment
  • Rating and feedback mechanism

CHAT SDK ADVANCED API INTEGRATIONS

  • Custom Integrations based on API’s
  • Development Support for integrations

REPORT ENGINE

  • Inbuilt tool to automate 500+ reports

 

Professional Plan – $39/User/per Month

 

LEAD MANAGEMENT

  • Rule-based lead assignment
  • Lead Sourcing from multiple channels
  • Lead scoring & distribution
  • Sales follow up & Tracking
  • Auto reminders & emails to prospects

CUSTOMER CONTACT MANAGEMENT

  • Company details with location
  • Customer data and hierarchy flow
  • Past customer interaction details & engagement
  • Rates / Quotes offered accountwise
  • Remember their birthdays, Anniversaries
  • Send custom mailers

MOBILE SALES CRM

  • Lead notification & assignment
  • Sales Opportunity Tracker
  • Meeting check in / check out with geotagging
  • Send reports & Minutes of meeting
  • Customer location tagging
  • Expense Management
  • Product / Brochure details in app
  • Call management

API’s & INTEGRATION

  • Web integration
  • Google apps
  • Cloud Telephony
  • Shopify
  • Wordpress
  • Third party chat integration
  • Email Integration
  • SMS Integration

CHAT

  • Chat widget
  • Plug n use
  • AI Chat Bot
  • Chat reporting & analytics

SALES and SERVICE REPORTING

  • Automated reports
  • Custom Dashboard for reporting
  • Send reports from the Mobile app too
  • Get reports in any graphical or excel format

SALES TICKET WORKFLOW

  • Raise tickets from existing customers
  • Upsell/Cross Sell
  • Address any feedback & concerns
  • Get repeat business

QUOTATION & PAYMENT

  • Quotation templates
  • Configure Discounts & offers
  • Send from mobile / Desktop both
  • Send Payment advice
  • Schedule Payment follow-ups
  • Credit / Debit notes
  • Partial payment, Cheque payments
  • Send Payment gateway link

SUPPORT

  • 24/7 email
  • Call support
  • Online Support
  • Self-Service Support
  • Chat Support
  • Dedicated implementation team

CAMPAIGN MANAGEMENT

  • Targetted Emailers
  • 10000 credits
  • View, Edit, Send emailers from templates
  • Landing page integration
  • Online leads mapping

 

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Smirnoff, Royal Orchid, Jaypee Group, Manipal Hospitals

Integrations

Kapture CRM platform has 100+ inbuilt APIs that integrates with existing systems

 

  • Email Integration
  • Phone/Cloud telephony Integration
  • Website Integration
  • Facebook Integration
  • Twitter Integration

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An ingenious cloud based Sales CRM Platform which will be is your one-stop solution to connect with customers and to automate all your business processes.

Company Email

sales@kapturecrm.com

Contact No.

Company's Address

Adjetter Media Network Pvt Ltd.
#25, Vruddhi Complex, Kodihalli
Bangalore, India - 560008

It may not always be sufficient to just compare Salesforce CRM and Kapture CRM against one another. While reliable functionalities, cost and user experience are all important and should be included when making a final decision, you should also take a look at the recognition and awards claimed by every software. Frequently a less known software may turn out to be an excellent choice that was a winner of many B2B awards such as our Exceptional Customer Support Award which reveals that regardless of limited market popularity it’s a worthy contender to the software that dominate the market.

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