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Compare Salesforce CRM vs Act!

What is better Salesforce CRM or Act!? The ideal CRM Software is a product that can deal with your company’s unique needs. It is possible to identify which option works best for your industry if you review several products before you decide which one is the best.

For instance, Salesforce CRM and Act! are scored at 9.7 and 8.7, respectively, for general quality and performance. Similarly, Salesforce CRM and Act! have a user satisfaction rating of 99% and 100%, respectively, which suggests the general response they get from customers. Moreover, reach put to an existing client of the software and solicit their opinion about the software in question.

In the event you would like to quickly decide on the top CRM Software according to our experts we suggest you examine one of these solutions: Freshsales, HubSpot CRM, Salesforce CRM.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Account and Contact Management
  • Opportunity Management and Score
  • Lead Management
  • Sales Data
  • File Sync
  • File Sharing
  • Sales Forecasting
  • Salesforce Mobile App
  • Contact Manager
  • Real-Time Visibility
  • Drag-and-Drop Interface
  • Dashboards
  • Visual Workflow
  • Multi-Currency Support
  • In-Line Editing
  • Lead Assignment and Routing
  • Rules-Based Lead Scoring
  • Einstein Lead Scoring
  • Web-to-Lead Capture
  • Campaign Management
  • Duplicate Blocking
  • Mass Email
  • Salesforce Engage
  • Email Templates
  • Campaign Influence
  • Einstein Activity Capture
  • Calendar
  • Sales Console App
  • Enterprise Territory Management
  • Opportunity Splits
  • Salesforce CPQ and Billing
  • Contracts, Orders, Quotes, Products, and Price Books
  • Chatter, Files, Topics, and Recommendations
  • Case Management
  • Lightning Bolt Solutions
  • Partner Communities
  • Lead Registration
  • Roles and Permissions
  • Process Builder
  • Lightning Platform
  • Web Services API
  • Google Apps Integration
  • File Storage Per User
  • Sandbox

Pricing Info

Salesforce CRM offers four SMB and enterprise pricing plans billed annually. Give the details a look, and select your plan. You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.

Lightning Essentials – $25/user/month

  • Account & Contact Management
  • Opportunity Management
  • Lead Management
  • Web-to-Lead Capture
  • Email Templates
  • Task Management
  • Activity Feed
  • Salesforce Mobile App (with Offline Functionality)
  • Chatter
  • Files
  • Configurable Reports and Dashboards
  • Case Auto-Assignment
  • Case Management
  • AppExchange
  • Lightning App Builder
  • Einstein Activity Capture
  • Data and File Storage per User
  • Inbox Mobile and Desktop Apps
  • Unlimited Online Training
  • Online Case Submission
  • Standard Success Plan

Lightning Professional – $75/user/month

  • All Features of Lightning Essentials, plus…
  • Lightning for Gmail/Outlook
  • Topics and Recommendations
  • Developer Sandbox
  • Lead Assignment and Routing
  • Mass Email
  • 2 Roles and Permission, Profiles and Page Layouts
  • 1 Sales Console App
  • 3 Record Types per Object
  • 5 Process Builder per Org
  • Rules-Based Lead Scoring
  • Person Accounts
  • Order
  • Lightning Sync
  • Products and Price Books
  • Quotes
  • Contracts
  • Google Apps Integration
  • Duplicate Blocking
  • Campaign Management
  • Forecasting Mobile App
  • Lead Registration
  • 3 Campaign Influence
  • Collaborative Forecasting
  • Knowledge (read-only)

Lightning Enterprise – $150/user/month

  • All Features of Lightning Professional, plus…
  • 5 Campaign Influence
  • Sales Teams
  • Calendar
  • Opportunity Score
  • Forecasting: Custom Opportunity Fields
  • Opportunity Splits
  • Enterprise Territory Management
  • Advanced Reporting Features
  • Lightning Platform
  • Unlimited Process Builder per Org
  • Workflow and Approval Automation
  • Unlimited Roles and Permissions, Record Types per Object, Configurable Profiles and Page Layouts
  • 1 Partial Sandbox
  • Web Services API

Lightning Unlimited – $300/user/month

  • All Salesforce CRM Features and Capabilities

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo

Integrations

Salesforce CRM integrates with the following business systems and applications:

  • Force.com
  • Heroku
  • ExactTarget Fuel
  • Third-party apps at Salesforce AppExchange
  • Service Cloud
  • Marketing Cloud
  • Pardot,
  • Desk.com
  • Analytics Cloud
  • Data Cloud
  • JIRA
  • Freshdesk
  • FinancialForce
  • LeadExec
  • Samanage
  • Zuora
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads.

Company Email

info@salesforce.com

Contact No.

Company's Address

Salesforce.com, Inc.
The Landmark at One Market
Suite 300
San Francisco, CA 94105
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • eMarketing
  • Call lists
  • Reports
  • Customizations
  • Sales process automation
  • Opportunity management
  • Contact management
  • Activity tracking & alerts
  • Sales & opportunity tracking
  • Integration & automation
  • Team sharing
  • Native iOS & Android apps
  • Business insights
  • Flexible deployment, access & pricing
  • Advanced security
  • Custom tables manager
  • Industry template library
  • API
  • Customer support

Pricing Info

Act! is available on a variety of pricing packages from entry-level to a full-featured cloud-based CRM to provide solutions catered to your business needs. It also offers a 14-day free trial with no download or credit card information required so you can test out the software and its features. Once the trial is over, you can continue using Act! by purchasing any of these plans:

Act! Growth Suite – From $79/user/month

Full-feature CRM

  • Customer management
  • Easy import tool
  • Groups & companies
  • Calendar & activity tracking
  • Sales process automation
  • Opportunity tracking
  • Sales pipeline management
  • Act! Insight
  • Reports
  • Act! Companion mobile App
  • Integration with Outlook®, Google™, & more
  • Act! Contact Link
  • Ask Act!™ with Amazon Alexa
  • Act! Connect
  • Unlimited customizations
  • Act! API
  • Instant online access
  • Backups & recovery
  • Secure Cloud hosting with 4GB storage

 Powerful Marketing Automation

  • Vast template library
  • Interactive template editor
  • Mobile & desktop preview
  • Social sharing
  • Landing pages & lead capture
  • Surveys
  • Drip marketing
  • Visual workflow designer
  • Real-time campaign metrics
  • Marketing calendar
  • Deliverability & compliance tools
  • CRM workflow
  • Nurture marketing
  • HTML email editor
  • Advanced lead capture & surveys
  • Lead management & scoring
  • Event marketing
  • Website activity tracking
  • Asset tracking
  • A/B testing
  • Progressive profiling

 Expert Support

  • 12×5 phone support
  • Online support tickets
  • Web chat
  • Support mobile app
  • Self-service Getting Started resources
  • Knowledgebase
  • Act! Community
  • Video training
  • Getting Started concierge call
  • Getting Started concierge call for Marketing Automation
  • Onboarding webinar for Marketing Automation

Act! 365 – From $10/user/month

  • Customer management
  • Calendar & activity management
  • Email marketing
  • Intelligent Call Lists
  • Campaign metrics
  • Pipeline management
  • Embedded Outlook® inbox experience
  • Act! 365 mobile app
  • Connections to popular apps
  • Getting started tools
  • Email open & click tracking
  • Sales engagement metrics
  • Web forms
  • QuickBooks® & Xero™ integration

 

There are additional features you can add as you prefer. These include:

  • Enhanced technical support – Starting at $5USD/user/mo (billed annually)
  • Custom Tables – $10 USD/user/mo (billed annually)
  • Deliverability & marketing consulting – $150 USD/hour
  • Additional 2,500 email sends – $15 USD/mo
  • Additional domain – $15 USD/domain/mo
  • Support options available

 

Additionally, subscribing to any Act! Growth Suite and Act! CRM plan grants you an Act! Insiders status as a member where you gain exclusive access to the following features:

  • Automatic product updates & upgrades
  • Valuable features & connections
  • Getting Started concierge call
  • Expert technical support
  • Exclusive training resources
  • Act! Insider enewsletter
  • Dedicated account manager
  • Marketing Automation*
  • Getting Started concierge call for Marketing Automation*
  • Onboarding webinar for Marketing Automation*

*Available with Act! Growth Suite only

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Swarovski, Progressive, Hoopla, Aspca, Movie Pass, Xerox

Integrations

  • Campaign Monitor
  • Constant Contact
  • Facebook
  • Google Apps for Work
  • MS Outlook
  • SalesNexus
  • Evolve IP Phone System
  • SpitFire
  • LinkedIn
  • HomeTrak
  • Dropbox
  • MS Office 365
  • Social Campaigns
  • iCloud
  • CloudCallClick
  • 8×8 Virtual Contact Center

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Act! understands the needs of small and mid-sized businesses and it works towards making the customer experience a remarkable one.

Company Email

Contact No.

Company's Address

​Denver Headquarters
621 17th Street, Suite 500
Denver, CO 80293

You shouldn’t expect only a broad range of features and scalable pricing plans from a popular CRM Software. Almost as crucial as core features is a top-notch customer support. You want to ensure that when you have any questions about Salesforce CRM or Act!, or you struggle with some problems, or maybe you’ll need to ask for a certain update or functionality beneficial to your team you can count on a responsive and helpful customer support. Check out if services such as phone support, tickets or live chat are provided. Additionally, it’s a significant advantage if you are able to profit from personal training or at the very least an FAQ you can use.

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