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Compare Salesforce Philanthropy Cloud vs Freshdesk

What is better Salesforce Philanthropy Cloud or Freshdesk? We are here to improve the whole process of reviewing CRM Software products for you. In particular, on this page you can check the overall performance of Salesforce Philanthropy Cloud (8.9) and compare it with the overall performance of Freshdesk (9.8). You may also match their overall user satisfaction rating: Salesforce Philanthropy Cloud (100%) vs. Freshdesk (100%).

Similarly, you can read their capabilities thoroughly to check which product can better tackle your company’s requirements. Generally, any business app must let you to quickly see the big picture, at the same time allowing you immediate access to the details.

We know that not all companies have the time to examine a large number of different products, so we prepared a list of recommendations that you may find useful. Our top selections for the CRM Software category are: Freshsales, HubSpot CRM, Salesforce CRM.

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YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Philanthropy Cloud for Companies

  • Employee Giving Campaigns
  • Volunteer Organization & Tracking
  • Cause Recommendation & Discovery
  • Grants Management
  • Corporate Impact Assessment
  • Intelligent Case Management
  • Salesforce CRM Integration

Philanthropy Cloud for Nonprofits

  • Pledge Processing
  • Nonprofit Portal
  • Content Creation & Management
  • Email Marketing
  • Mobile Marketing
  • Donor Lifecycle Automation
  • Social Media Engagement
  • Salesforce CRM Integration

Pricing Info

You do not need to be using Salesforce CRM to implement Salesforce.org’s Philanthropy Cloud. Philanthropy Cloud can be purchased through United Way, the exclusive reseller. You can contact the vendor for more pricing details or to get a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

There is no specific information on Philanthropy Cloud integration, although it is know that Salesforce products can work with other apps and platforms in the Salesforce ecosystem. You can contact the vendor to learn more of the internal and external integration of this particular cloud solution.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

General Info

Cloud CRM solution to help employees, corporations, and nonprofits manage their causes and missions

Company Email

Contact No.

Company's Address

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

Almost as crucial as useful features and user support level are pricing packages provided by Salesforce Philanthropy Cloud and Freshdesk. Although pricing should not be the only aspect it’s without a doubt a key thing to consider. You should expect a flexible pricing package that can be matched with your team size and easily scaled up every time your company develops. Be sure that you don’t select packages that include extra tools that you won’t use and always try to get in touch with the vendor directly as enterprises can usually benefit from discounts. You should also try out a free trial or demo of every solution to spend at least some time working with it. It’s a useful experience that doesn’t require you to spend any money and provides you with a reliable overview of what it feels like to work with Salesforce Philanthropy Cloud and Freshdesk.

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