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Compare Salesforce Live Agent vs ProProfs Help Desk

What is better Salesforce Live Agent or ProProfs Help Desk? The perfect Customer Support Software is a product that can address your company’s unique needs. It is possible to identify which alternative works best for your enterprise if you examine a wider range of products before you decide which one is the best.

For instance, Salesforce Live Agent and ProProfs Help Desk are scored at 9.1 and 8.5, respectively, for overall quality and performance. Likewise, Salesforce Live Agent and ProProfs Help Desk have a user satisfaction rating of 92% and 100%, respectively, which suggests the general feedback they get from customers. Even better, get in touch with a regular user of the software and ask for their comments concerning the software in question.

We realize that not all businesses have enough time to examine a large number of different products, so we prepared a list of recommendations that you may find useful. Our top selections for the Live Chat Software category are: Zendesk, Freshchat, Salesforce Live Agent.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 92%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Real-Time Live Chat Support
  • Personalized Messages
  • Snap-ins
  • Multilingual Support
  • Customer Profile
  • Chat Routing
  • Customer Chat Sneak Peak
  • Pre-Written Messages
  • Private Messages
  • Real-Time Agent Coaching
  • Agent Queue Monitoring
  • Agent Performance Metrics
  • Instant Message Sessions Metrics

Pricing Info

Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sony, The Warehouse, PLDT Enterprise

Integrations

Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A real-time live chat support solution for your customer inquiries on your website and application.

Company Email

Contact No.

Company's Address

Salesforce
The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States

Popular Alternatives

Product Name
Score

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Track Tickets
  • Prioritize Tickets
  • Solve Tickets
  • Share Knowledge
  • Instant Support
  • Train Agents and Customers
  • Optimized For Mobile Devices
  • Scalable Solution

Pricing Info

ProProfs Help Desk offers the following basic and enterprise pricing packages:

Free

  • 1 User
  • 1 Inbox
  • 100 Tickets/Month
  • 1 Department/Team
  • 1-Month Ticket History

Team – $49/month or $39/month (Annual Billing)

  • 3 Users
  • 1 Inbox
  • Unlimited Tickets
  • 1 Department/Team
  • 6-Month Ticket History
  • Auto-Response
  • Canned Responses
  • Ticket Ratings
  • Phone Support

Business – $89/month or $79/month (Annual Billing)

  • All Team Features
  • 5 Users
  • 3 Inboxes
  • 3 Departments/Teams
  • 1-Year Ticket History
  • Basic Reports
  • Routing
  • Child Tickets
  • Roles & Permissions

Enterprise – $499/month or $399/month (Annual Billing)

  • All Business Features
  • Unlimited Users
  • Unlimited Inboxes
  • Unlimited Departments/Teams
  • Unlimited Ticket Ratings
  • Enterprise Reports
  • Audit & Admin Controls
  • SLA & Custom License

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sony, Dell, Nissan, Adobe

Integrations

ProProfs Help Desk integrates with the following business systems and applications:

  • ProProfs Knowledge Base
  • ProProfs Chat
  • ProProfs Survey Maker

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution, resulting in better customer experience and immense customer satisfaction.

Company Email

sales@proprofs.com

Contact No.

Company's Address

ProProfs
929 Colorado Avenue,
Santa Monica, California 90401
United States

If you are still having doubts about which app will work best for your business it may be a sound idea to examine each service’s social metrics. Such metrics are quite often an indicator of how popular a given app is and how big is its online presence.For example, if you check Salesforce Live Agent LinkedIn account you’ll learn that they are followed by 1053586 people. In case of ProProfs Help Desk the number of followers on their LinkedIn page is 866.

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