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Compare Salesforce Government Cloud vs Vision Helpdesk

What is better Salesforce Government Cloud or Vision Helpdesk? When choosing the best CRM Software for your company it is suggested that you evaluate the functions, rates, as well as other important details concerning the product and vendor. Here, you can examine the similarities and distinctions between Salesforce Government Cloud (overall score at 8.9 and user satisfaction at 95%) and Vision Helpdesk (overall score at 9.2 and user satisfaction at 99%).

You may also check out their unique details, like services, plans, pricing, conditions, etc. Similarly, read the terms thoroughly for information on hidden fees, such as, setup fees, separate support plan, upgrade fees, cloud storage fees, and more.

Those of you who don't have much time or could use a CRM Software advice from our team might want to take a look at these top choices for this year: Freshsales, HubSpot CRM, Salesforce CRM.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 95%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

For Federal Government

  • Federal Contact Center
  • Federal Case Management
  • Government Cloud Wave
  • Cloud App Development
  • Facilities and Capital Management

For Government Contractors

  • Business Development
  • Employee Engagement
  • Client/Partner Service Support
  • Supplier Relationship Management
  • Productivity Tools
  • Business Intelligence
  • Lifecycle Contract Management
  • Account-based Marketing
  • Personalized Marketing
  • CRM
  • Collaboration
  • Analytics
  • Automation

For Department of Defense

  • Talent Management
  • Patient Relationship Management
  • Supplier Relationship Management
  • Productivity Tools
  • Recruiting
  • Compliance

For State

  • State Case Management
  • State Contact Center
  • Workforce Development
  • Salesforce Licensing
  • Government Cloud Wave
  • Salesforce Government HHS (Human & Health Services) Case Management
  • Engagement Center

For City

  • Mobile Connectivity
  • Mobile Case Management
  • Pre-configured Business Processes for HHS Sector
  • Automated Workflows
  • Client Self-Service
  • Shared Communication Platform
  • Custom App Development
  • CRM
  • IoT

For Security & Compliance

  • Support and Compliance with FedRAMP (Federal Risk and Authorization Management Program)
  • Support and Compliance with iRAP (Information Security Registered Assessors Program)
  • Support and Compliance with various U.S. Department of Defense security requirements
  • Event Monitoring and Platform Encryption
  • Compliance Certifications

Pricing Info

Variable and flexible pricing plans are offered for the various solutions that make up Government Cloud. You can contact the vendor for pricing details or to get a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

General Services Administration, New Jersey Transit, Elgin City (Illinois)

Integrations

Government Cloud is a platform that is secure, transparent, and compliant. It can connect with any internal or external systems from any device, and gives you access to numerous developers and partners. You can contact the vendor for specific integration capabilities.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A set of cloud management, business, and productivity solutions designed for the government sector

Company Email

Contact No.

Company's Address

The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 3rd party single login and integrations
  • Automation, workflow, SLA, and escalations
  • Blabby – private social hub for your staff members
  • Calendar and task Management
  • Client management
  • E-Mail parsing
  • Integration with several scripts
  • Manage multiple companies support
  • Multi-channel – Facebook, Twitter, phone, chat, tickets
  • Multi-language
  • Online issue tracking and ticket management
  • Reports and analytics
  • Solutions, forums, knowledge base, predefined replies, Q and A
  • Ticket and client pinning
  • Time tracking and ticket billing
  • Ticket queues, department and status creations
  • Ticket views
  • Two-way email parsing
  • Vision Helpdesk API
  • Vision Helpdesk mobile apps

Pricing Info

Vision Helpdesk offers different enterprise pricing options depending on the type of license you need.

SaaS Cloud License

  • Starter Help Desk – $12/agent/month (billed annually), $15/agent/month (billed monthly)
  • Pro Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Satellite Help Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Pro Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)
  • Ent Service Desk – $48/agent/month (billed annually), $60/agent/month (billed monthly)

Recurring License

  • Starter Help Desk – $8/agent/month (billed annually), $10/agent/month (billed monthly)
  • Pro Help Desk – $16/agent/month (billed annually), $20/agent/month (billed monthly)
  • Satellite Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Pro Service Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Ent Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)

One-Time License

  • Starter Help Desk – $200/agent
  • Pro Help Desk – $400/agent
  • Satellite Help Desk – $500/agent
  • Pro Service Desk – $600/agent
  • Ent Service Desk – $800/agent

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems

Integrations

Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:

  • Facebook
  • Twitter
  • Google Hosted Emails
  • Office365 Hosted Emails
  • MS Exchange Emails
  • Active Directory
  • Paypal
  • 2SMS
  • Clickatell
  • Drupal
  • WHMCS
  • Clientexec
  • Live Chat Inc
  • Live!Zilla
  • UserLike
  • Comm100
  • GoToMeeting
  • GoToAssist
  • Twilio
  • LinkedIN
  • WordPress
  • SugarCRM
  • HostBill

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform.

Company Email

sales@visionhelpdesk.com

Contact No.

Company's Address

2nd floor, Gajra Chambers
Kamod Nagar, Mumbai - Agra Rd
Nashik, MH, 422009
India

All the data, details and reviews that we shared in this analysis were taken from official vendor sites, promotional content available online, actual experience from real users as well as our own hands-on use of every app by a professional reviewer. We put a lot of effort to comprehensively examine each solution, therefore we not only test it on our own, but we also match our results with views of other users from the B2B community.

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