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Compare Salesforce Government Cloud vs Kapdesk

What is better Salesforce Government Cloud or Kapdesk? When comparing Salesforce Government Cloud and Kapdesk, it is possible to see which CRM Software product is the more suitable option. This means that your business can select the most productive and useful software. You can examine the details, for example available tools, pricing, plans offered by each vendor, offer conditions, and more

We also let you evaluate their general scores to know which one seems to be more beneficial for your firm. Salesforce Government Cloud has 8.9 points for overall quality and 95% rating for user satisfaction; while Kapdesk has 8.0 points for overall quality and 100% for user satisfaction. Similarly, you can also find out which vendor is more reliable by sending an email inquiry to both vendors and see which company replies faster.

We are aware that not all companies have enough time to scrutinize dozens of different services, so we came up with a list of suggestions that you may find useful. Our top choices for the CRM Software category are: Freshsales, HubSpot CRM, Salesforce CRM.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 95%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

For Federal Government

  • Federal Contact Center
  • Federal Case Management
  • Government Cloud Wave
  • Cloud App Development
  • Facilities and Capital Management

For Government Contractors

  • Business Development
  • Employee Engagement
  • Client/Partner Service Support
  • Supplier Relationship Management
  • Productivity Tools
  • Business Intelligence
  • Lifecycle Contract Management
  • Account-based Marketing
  • Personalized Marketing
  • CRM
  • Collaboration
  • Analytics
  • Automation

For Department of Defense

  • Talent Management
  • Patient Relationship Management
  • Supplier Relationship Management
  • Productivity Tools
  • Recruiting
  • Compliance

For State

  • State Case Management
  • State Contact Center
  • Workforce Development
  • Salesforce Licensing
  • Government Cloud Wave
  • Salesforce Government HHS (Human & Health Services) Case Management
  • Engagement Center

For City

  • Mobile Connectivity
  • Mobile Case Management
  • Pre-configured Business Processes for HHS Sector
  • Automated Workflows
  • Client Self-Service
  • Shared Communication Platform
  • Custom App Development
  • CRM
  • IoT

For Security & Compliance

  • Support and Compliance with FedRAMP (Federal Risk and Authorization Management Program)
  • Support and Compliance with iRAP (Information Security Registered Assessors Program)
  • Support and Compliance with various U.S. Department of Defense security requirements
  • Event Monitoring and Platform Encryption
  • Compliance Certifications

Pricing Info

Variable and flexible pricing plans are offered for the various solutions that make up Government Cloud. You can contact the vendor for pricing details or to get a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

General Services Administration, New Jersey Transit, Elgin City (Illinois)

Integrations

Government Cloud is a platform that is secure, transparent, and compliant. It can connect with any internal or external systems from any device, and gives you access to numerous developers and partners. You can contact the vendor for specific integration capabilities.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A set of cloud management, business, and productivity solutions designed for the government sector

Company Email

Contact No.

Company's Address

The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi Channel Support
  • Ticketing
  • Team Inbox
  • Automated Responses
  • Escalation Matrix
  • Reports and Analytics
  • Self Service Portal
  • Feedback and Survey

Pricing Info

Kapdesk offers quote-based enterprise pricing. Contact them now to request for more pricing information and other product details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Smirnoff, Jaypee Group, Hard Rock Cafe, Royal Orchid

Integrations

Kapdesk is designed to integrate with a wide range of popular CRM systems.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Kapdesk is a helpdesk suite that integrates multi-channel support, ticketing, self-service, and support analytics into one intuitive and easy to use platform.

Company Email

sales@kapturecrm.com

Contact No.

Company's Address

Adjetter Media Network Pvt. Ltd.
#25, Vruddhi Complex,
6th Cross, Leela Palace Road,
Next To Sri Ayyappa Temple,
Kodihalli, Bangalore – 560008
India

Salesforce CRM

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Account and Contact Management
  • Opportunity Management and Score
  • Lead Management
  • Sales Data
  • File Sync
  • File Sharing
  • Sales Forecasting
  • Salesforce Mobile App
  • Contact Manager
  • Real-Time Visibility
  • Drag-and-Drop Interface
  • Dashboards
  • Visual Workflow
  • Multi-Currency Support
  • In-Line Editing
  • Lead Assignment and Routing
  • Rules-Based Lead Scoring
  • Einstein Lead Scoring
  • Web-to-Lead Capture
  • Campaign Management
  • Duplicate Blocking
  • Mass Email
  • Salesforce Engage
  • Email Templates
  • Campaign Influence
  • Einstein Activity Capture
  • Calendar
  • Sales Console App
  • Enterprise Territory Management
  • Opportunity Splits
  • Salesforce CPQ and Billing
  • Contracts, Orders, Quotes, Products, and Price Books
  • Chatter, Files, Topics, and Recommendations
  • Case Management
  • Lightning Bolt Solutions
  • Partner Communities
  • Lead Registration
  • Roles and Permissions
  • Process Builder
  • Lightning Platform
  • Web Services API
  • Google Apps Integration
  • File Storage Per User
  • Sandbox

Pricing Info

Salesforce CRM offers four SMB and enterprise pricing plans billed annually. Give the details a look, and select your plan. You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.

Lightning Essentials – $25/user/month

  • Account & Contact Management
  • Opportunity Management
  • Lead Management
  • Web-to-Lead Capture
  • Email Templates
  • Task Management
  • Activity Feed
  • Salesforce Mobile App (with Offline Functionality)
  • Chatter
  • Files
  • Configurable Reports and Dashboards
  • Case Auto-Assignment
  • Case Management
  • AppExchange
  • Lightning App Builder
  • Einstein Activity Capture
  • Data and File Storage per User
  • Inbox Mobile and Desktop Apps
  • Unlimited Online Training
  • Online Case Submission
  • Standard Success Plan

Lightning Professional – $75/user/month

  • All Features of Lightning Essentials, plus…
  • Lightning for Gmail/Outlook
  • Topics and Recommendations
  • Developer Sandbox
  • Lead Assignment and Routing
  • Mass Email
  • 2 Roles and Permission, Profiles and Page Layouts
  • 1 Sales Console App
  • 3 Record Types per Object
  • 5 Process Builder per Org
  • Rules-Based Lead Scoring
  • Person Accounts
  • Order
  • Lightning Sync
  • Products and Price Books
  • Quotes
  • Contracts
  • Google Apps Integration
  • Duplicate Blocking
  • Campaign Management
  • Forecasting Mobile App
  • Lead Registration
  • 3 Campaign Influence
  • Collaborative Forecasting
  • Knowledge (read-only)

Lightning Enterprise – $150/user/month

  • All Features of Lightning Professional, plus…
  • 5 Campaign Influence
  • Sales Teams
  • Calendar
  • Opportunity Score
  • Forecasting: Custom Opportunity Fields
  • Opportunity Splits
  • Enterprise Territory Management
  • Advanced Reporting Features
  • Lightning Platform
  • Unlimited Process Builder per Org
  • Workflow and Approval Automation
  • Unlimited Roles and Permissions, Record Types per Object, Configurable Profiles and Page Layouts
  • 1 Partial Sandbox
  • Web Services API

Lightning Unlimited – $300/user/month

  • All Salesforce CRM Features and Capabilities

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo

Integrations

Salesforce CRM integrates with the following business systems and applications:

  • Force.com
  • Heroku
  • ExactTarget Fuel
  • Third-party apps at Salesforce AppExchange
  • Service Cloud
  • Marketing Cloud
  • Pardot,
  • Desk.com
  • Analytics Cloud
  • Data Cloud
  • JIRA
  • Freshdesk
  • FinancialForce
  • LeadExec
  • Samanage
  • Zuora
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads.

Company Email

info@salesforce.com

Contact No.

Company's Address

Salesforce.com, Inc.
The Landmark at One Market
Suite 300
San Francisco, CA 94105
USA

It may not always be sufficient to just compare Salesforce Government Cloud and Kapdesk with each other. While useful features, pricing plans and customer comments are all important and should be considered when making a final decision, you should also check out the recognition and awards claimed by every product. Very often a less dominant solution may turn out to be an amazing choice that was a winner of many SaaS awards such as our Exceptional Customer Support Award which shows that regardless of limited market presence it’s a significant rival to the products that rule the market.

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