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Compare Salesforce Field Service Lightning vs Wintac

What is better Salesforce Field Service Lightning or Wintac? Buying the best Project Management Software for your firm is vital to increasing your company’s effectiveness. In our platform, you can easily examine different solutions to see which one is the appropriate software for your needs. Here you can match Salesforce Field Service Lightning vs. Wintac and examine their overall scores (9.4 vs. 8.1, respectively) and user satisfaction rating (100% vs. 100%, respectively).

Additionally, you can browse the specifics of rates, terms and conditions, plans, services, tools, and more, and determine which software offers more advantages for your business. As a rule of thumb, select the software which helps you to add/remove features and subscription plan to address your company growth or lack of it.

We did our best to prepare reviews of all popular Field Service Management Software - FSM services offered out there, but among all the ones we reviewed these three deserved our special attention: Salesforce Field Service Lightning, Freshdesk, ProntoForms.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Push notifications
  • Automatic real-time updates
  • Day view
  • Guided instructions
  • Centralized knowledge hub
  • Collaboration
  • Contact database
  • Service reports
  • Barcode scanner
  • Service contracts
  • Maintenance plans
  • Offline priming sync
  • Customized mobile app
  • Polygon mapping
  • Routing
  • Dispatching
  • One-click scheduling optimization
  • Crew scheduling
  • Return merchandise
  • Authorizations
  • Asset tracking & management
  • Inventory management
  • Work order management
  • Contractor management
  • Reporting & dashboards
  • Service history tracking
  • Field payment collection
  • Native Android and iOS apps

Pricing Info

For Managers/Employees

Mobile Employees

  • Enterprise – $150/user per month (billed annually)
  • Unlimited – $300/user per month (billed annually)

Dispatchers

  • Enterprise – $150/user per month (billed annually)
  • Unlimited – $300/user per month (billed annually)

Field Service Lightning Plus 

  • Enterprise – $200/user per month (billed annually)
  • Unlimited – $350/user per month (billed annually)

For Contractors

  • Contractor – $50/user per month (billed annually)
  • Contractor Plus – $75/user per month (billed annually)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Salesforce Field Service Lightning integrates with apps, systems, and data across the Salesforce cloud ecosystem, as well as third party apps and services for accounting, email, scheduling, help desk, and customer support, among others.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Field management solution for managers, contractors, and mobile employees

Company Email

Contact No.

Company's Address

The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States

Popular Alternatives

Product Name
Score

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $1,995

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Daily, weekly & monthly dispatch views
  • Drag & drop, color coded dispatching
  • Tracking of work history
  • Tracking of service & installation of equipment
  • Visual job costing
  • Customer relationship management
  • Job site management
  • Contact & prospect management
  • Dashboard view
  • Remote access & mobile computing
  • Multi-level security access sstem
  • Building of tasks
  • Pricing at flat rates
  • Writing of proposals & estimates
  • Invoicing & automatic billing
  • Purchasing, bill payment & accounts payable
  • Bank account management & check writing
  • Financial reports & graphs
  • Payroll & employee management
  • QuickBooks & Microsoft Office integration
  • Multi-location inventory management
  • Item lookup & retrieval
  • Purchase orders
  • Management & maintenance of service vehicle
  • Add-on options
  • Integrated credit card processing
  • Custom solutions & data conversion

Pricing Info

Wintact offers six pricing packages for service contractors from various fields and with different needs. Each plan can be customised to varying requirements and preferences.

Wintac Green – $1,995

Ideal for:

  • Carpet Cleaning
  • Window Cleaning
  • Maid Services
  • Janitorial Services
  • Lawn Care
  • Landscaping
  • Pest Control
  • Other field service trades

Wintac Pro – $2,495

Ideal for:

  • HVAC
  • Plumbing
  • Heating
  • Air Conditioning
  • Refrigeration
  • Electrical
  • Roofing
  • Computer Repair
  • Other service and installation contractors

Wintac Fuel – $2,995

  • Developed for service contractors who also provide fuel oil delivery, propane delivery, or kerosene delivery services.

 

Each Wintac product plan comes with the following:

  • The complete Wintac software package
  • A Step by step on-boarding program
  • One year of unlimited live technical support

For larger companies, it is possible to can opt for premium versions of each package.

  • Wintac Green Premium – $9,495
  • Wintac Pro Premium – $9,995
  • Wintac Fuel Premium – $10,495

All premium packages come with the following features:

  • The complete Wintac software package for unlimited users
  • The Wintac Web Portal
  • One year of unlimited live technical support
  • The Wintac On boarding program gives you step by step instructions to get up and running fast
  • Eight hours of live online training with a Wintac expert from the comfort of your office

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sam Wexler Plumbing, Cody Air Conditioning & Heating, CEMCO Electric

Integrations

Wintac offers integration with the following business systems and applications:

  • Microsoft Office
  • QuickBooks
  • TomTom Webfleet
  • Xcharge Integrated Payments
  • Training
  • Data Conversion

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Wintac is an all-in-one field service management solution developed and built solely for service contractors.

Company Email

info@intactinternational.com

Contact No.

Company's Address

170 Cambridge St, Burlington,
MA 01803, United States

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.3

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers four subscription plans plus a free app. The vendor provides 24/5 phone support and 24/7 email support. You can test it first when you sign up for Freshdesk free trial here.

Sprout – free, unlimited number of agents

  • Ticket Dispatch
  • Email Ticketing
  • Ticket Trend Report
  • Social Ticketing
  • Knowledge Base
  • Team Collaboration
  • Call to ticket conversion

Blossom –  $15 per agent per month (billed annually)

  • All Sprout features
  • Chat and call management
  • Business Hours
  • Automation
  • SLA Management
  • Marketplace Apps
  • Helpdesk In-Depth
  • Collision Detection

Garden – $29 per agent per month (billed annually)

  • All Blossom features
  • Time Tracking
  • Call Masking
  • IVR
  • Triggered Messages
  • Session Replay
  • CSAT Surveys
  • Embedded Chat FAQs
  • Multilingual Helpdesk
  • Performance Reports

Estate – $49 per agent per month (billed annually)

  • All Garden features
  • Call Barging and Monitoring
  • Support Bot
  • Portal Customization
  • Smart Call Escalations
  • In-app Chat Campaigns
  • Ticket Assignment Automation
  • Multiple SLAs and Timezones
  • Custom Roles
  • Enterprise Reporting

Forest – $109 per agent per month (billed annually)

  • All Estate features
  • IP Whitelisting
  • Holiday Routing for Phone Calls
  • Sandbox
  • Multilingual Chat FAQs
  • Co-browsing
  • HIPAA Compliance
  • Data Centre Location
  • Extendable API Rate Limit

Field Service Management – $29 per field technician per month (billed annually)

  • Available on Estate and Forest Plans
  • Add field technicians
  • Generate curated reports
  • Manage schedules and appointments
  • Monitor service performance

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Unicef, Sony Pictures, Petronas

Integrations

Freshdesk can be integrated immediately fresh-out-of-the-box with an ever-growing, extensive array of apps. These include the following:

  • Box
  • Campaign Monitor
  • Capsule
  • Constant Check
  • Dropbox
  • Facebook
  • FetchFlow
  • Freshbooks
  • Freshchat
  • FreshPlugs
  • Gmail Gadgets
  • Google Apps (Gmail, Drive, Calendar, Contacts, Hangouts, and Analytics)
  • Harvest
  • HelpOnClick
  • Highrise
  • iContact
  • Jiira
  • Knowlarity
  • LogMeIn
  • Magento
  • Mailchimp
  • Microsoft Teams
  • Nimble
  • Olark
  • OneSky
  • RESTful API
  • Salesforce
  • Shopify
  • Slack
  • Snap Engage
  • SugarCRM
  • SurveyMonkey
  • Twitter
  • Userlike
  • Woo Themes
  • Xero
  • Zapier
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

FSM backed by the 2018 Best Help Desk Software Award Winner for 2018 for being an intuitive, robust, and collaborative omnichannel customer service platform.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

Product Comparisons

Name
Comparision

Popular Alternatives

Product Name
Score

In the event you are still having doubts about which software will be best for your company it might be a good idea to examine each service’s social metrics. These metrics are usually a way to see how popular a given product is and how extensive is its online presence.For instance, if you look at Salesforce Field Service Lightning LinkedIn account you’ll learn that they are followed by 1055129 users. In case of Wintac the amount of followers on their LinkedIn page is 0.

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