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Compare Salesforce Field Service Lightning vs When I Work

What is better Salesforce Field Service Lightning or When I Work? We are here to simplify the whole process of assessing Project Management Software products for you. In particular, on this page you can look at the overall performance of Salesforce Field Service Lightning (9.4) and contrast it with the overall performance of When I Work (8.9). You can also match their overall user satisfaction rating: Salesforce Field Service Lightning (100%) vs. When I Work (98%).

Similarly, lexamine their capabilities thoroughly to determine which product can better address your company’s needs. In general, any business solution has to let you to comfortably view the big picture, all the while allowing you quick access to the details.

Right now, the top services in our Field Service Management Software - FSM category are: Salesforce Field Service Lightning, ProntoForms, Jobber.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Push notifications
  • Automatic real-time updates
  • Day view
  • Guided instructions
  • Centralized knowledge hub
  • Collaboration
  • Contact database
  • Service reports
  • Barcode scanner
  • Service contracts
  • Maintenance plans
  • Offline priming sync
  • Customized mobile app
  • Polygon mapping
  • Routing
  • Dispatching
  • One-click scheduling optimization
  • Crew scheduling
  • Return merchandise
  • Authorizations
  • Asset tracking & management
  • Inventory management
  • Work order management
  • Contractor management
  • Reporting & dashboards
  • Service history tracking
  • Field payment collection
  • Native Android and iOS apps

Pricing Info

For Managers/Employees

Mobile Employees

  • Enterprise – $150/user per month (billed annually)
  • Unlimited – $300/user per month (billed annually)

Dispatchers

  • Enterprise – $150/user per month (billed annually)
  • Unlimited – $300/user per month (billed annually)

Field Service Lightning Plus 

  • Enterprise – $200/user per month (billed annually)
  • Unlimited – $350/user per month (billed annually)

For Contractors

  • Contractor – $50/user per month (billed annually)
  • Contractor Plus – $75/user per month (billed annually)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Salesforce Field Service Lightning integrates with apps, systems, and data across the Salesforce cloud ecosystem, as well as third party apps and services for accounting, email, scheduling, help desk, and customer support, among others.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Field management solution for managers, contractors, and mobile employees

Company Email

Contact No.

Company's Address

The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States

Popular Alternatives

Product Name
Score

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $1.50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Attendance tracking
  • Time clock
  • Timesheet summary
  • Timesheet data export
  • GPS pin
  • Multiple locations
  • Alerts & notifications
  • Mobile clock in
  • Fixed device clock in
  • Payroll integration
  • When I Work scheduling app integration
  • Reporting

Pricing Info

When I Work is offered in four plans. Free sign up for all its plans. You can use its free plan indefinitely.

Scheduling Free – Free per user a month for up to 75 employees, basic scheduling and communication for one team or location.

  • Scheduling for Work Teams
  • Availability of Team Members
  • Team messaging
  • Customer support
  • + Attendance for $1.50

Scheduling Basic – $1.50 per user billed on a monthly basis, robust scheduling and communication for teams with multiple job sites or locations

  • Scheduling for Teams
  • Availability of Team Members
  • Team Communications
  • 10-plus Day Scheduling
  • Multiple Teams Scheduling
  • Remote Job Locations
  • Customer Support
  • + Attendance for $1.30

Scheduling Pro – $2.25 per user billed on a monthly basis, advanced scheduling and communication for teams for streamlining work assignment and monitoring

  • Scheduling for Work Teams
  • Availability of Team Members
  • Team Communications
  • 10-plus Day Scheduling
  • Multiple Teams Scheduling
  • Remote Job Locations
  • Team Tasks Management
  • Employees Task Assignment
  • Task Progress Tracking
  • + Attendance for $1.60

Enterprise – By quote (contact vendor), a completely unified approach to facilitate employee management, team coordination, and efficiency enhancement

  • Scheduling of Teams
  • Availability of Team Members
  • Team Communications
  • 10-plus Day Scheduling
  • Multiple Teams Scheduling
  • Remote Job Locations
  • Team Tasks Management
  • Employee Task Assignment
  • Task Progress Tracking
  • Customized Onboarding
  • SAML Single Sign-On
  • Global Privacy Settings
  • Account Management
  • API Access & Usage
  • + Attendance (Optional)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Harvard University, Uber, Walgreen Company

Integrations

When I Work supports the following integrations:

  • Gusto
  • ADP Workforce Now
  • Quickbooks Online
  • Square
  • Ultimate Software
  • ActiveHours
  • OnPay
  • Paychex

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Time clock application that is easy to set up and use from any device.

Company Email

vinh.pham@wheniwork.com

Contact No.

Company's Address

When I Work, Inc.
420 North 5th St.
Suite 500
Minneapolis, MN 55401
U.S.A.

Popular Alternatives

Product Name
Score

When you test various Project Management Software apps you shouldn’t just look at their features list and offered pricing packages. Pay attention to the fact that the solution must be meeting your work processes and team so the more flexible their offer the better. Find our which OSes are supported by Salesforce Field Service Lightning and When I Work and be certain you will obtain mobile support for whatever devices you work on in your company. It may also be a good idea to learn which languages and countries are supported, because this may be a deal breaker for many firms.

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