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Compare Salesforce Field Service Lightning vs Smart Service

What is better Salesforce Field Service Lightning or Smart Service? If you need to get a convenient way to find out which Project Management Software product is better, our unique method gives Salesforce Field Service Lightning a score of 9.4 and Smart Service a score of 7.7 for total quality and performance. Moreover, Salesforce Field Service Lightning is rated at 100%, while Smart Service is rated 99% for their user satisfaction level.

You can also review their product details, including features, tools, options, plans, costs, and others. Check whether the solution lets you to customize a few of its funnels to make sure the software fits your own business processes.

We did our best to review all popular Field Service Management Software - FSM products available out there, but among all the ones we reviewed these three deserved our special attention: Salesforce Field Service Lightning, Freshdesk, ProntoForms.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Push notifications
  • Automatic real-time updates
  • Day view
  • Guided instructions
  • Centralized knowledge hub
  • Collaboration
  • Contact database
  • Service reports
  • Barcode scanner
  • Service contracts
  • Maintenance plans
  • Offline priming sync
  • Customized mobile app
  • Polygon mapping
  • Routing
  • Dispatching
  • One-click scheduling optimization
  • Crew scheduling
  • Return merchandise
  • Authorizations
  • Asset tracking & management
  • Inventory management
  • Work order management
  • Contractor management
  • Reporting & dashboards
  • Service history tracking
  • Field payment collection
  • Native Android and iOS apps

Pricing Info

For Managers/Employees

Mobile Employees

  • Enterprise – $150/user per month (billed annually)
  • Unlimited – $300/user per month (billed annually)

Dispatchers

  • Enterprise – $150/user per month (billed annually)
  • Unlimited – $300/user per month (billed annually)

Field Service Lightning Plus 

  • Enterprise – $200/user per month (billed annually)
  • Unlimited – $350/user per month (billed annually)

For Contractors

  • Contractor – $50/user per month (billed annually)
  • Contractor Plus – $75/user per month (billed annually)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Salesforce Field Service Lightning integrates with apps, systems, and data across the Salesforce cloud ecosystem, as well as third party apps and services for accounting, email, scheduling, help desk, and customer support, among others.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Field management solution for managers, contractors, and mobile employees

Company Email

Contact No.

Company's Address

The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States

Popular Alternatives

Product Name
Score

NOAWARDS
YET

SmartScore™

OUR SCORE 7.7

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • QuickBooks Integration
  • Service Scheduling
  • Drag and Drop Interface
  • Recurring Work Scheduling
  • Instant Job Dispatching
  • Create and Send Work Orders Instantly
  • Send Work Orders Back to Office
  • Real Time Updates
  • Routing
  • Route Planning Tool
  • Service Plans
  • Workforce Tracking
  • Equipment and Vehicle Tracking
  • Inventory Management
  • Purchase Orders
  • Pictures
  • Inventory Management
  • Flexibility

Pricing Info

Smart Service’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Capitol Heating & Air Conditioning, Advanced Pest Control, Ryan's Landscaping

Integrations

Smart Service supports the following integrations:

  • QuickBooks
  • QuickBooks Online
  • Dropbox

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A field service management system for various field service businesses and industries; allowing users to quickly schedule, dispatch, and track field jobs and services.

Company Email

sales@myservicedepot.com

Contact No.

Company's Address

8774 Cotter Street,
Lewis Center, OH 43035
USA

You shouldn’t count on only a broad set of functionalities and adjustable pricing packages from a credible Project Management Software. Almost as crucial as main features is a top-notch customer support. You want to ensure that when you have any questions about Salesforce Field Service Lightning or Smart Service, or you run into a problem, or maybe you’ll want to ask for a specific revision or functionality useful to your business you can trust in a responsive and helpful customer support. Check out if solutions such as phone support, tickets or live chat are provided. What is more, it’s a big plus if you are able to enjoy individual training or at the very least a knowledge base you can use.

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