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Compare Salesforce Field Service Lightning vs ServiceChannel

What is better Salesforce Field Service Lightning or ServiceChannel? Today’s firms require the most effective Project Management Software product to keep on being competitive. On this page we help you with buying the right product, by allowing you to assess Salesforce Field Service Lightning and ServiceChannel down to the very details of their individual modules.

You may as well check our overall scoring values, which rate the software all round quality and performance. Salesforce Field Service Lightning got a 9.4 score, while ServiceChannel has a score of 7.7. Likewise, you may compare their general user satisfaction rating: 100% (Salesforce Field Service Lightning) against 88% (ServiceChannel). Keep in mind to choose the application that best matches your most urgent issues, not the software with the higher number of features.

People who don't have much time or could use a Field Service Management Software - FSM recommendation from our team may want to take a look at these top choices for this year: Salesforce Field Service Lightning, Jobber, ProntoForms.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Push notifications
  • Automatic real-time updates
  • Day view
  • Guided instructions
  • Centralized knowledge hub
  • Collaboration
  • Contact database
  • Service reports
  • Barcode scanner
  • Service contracts
  • Maintenance plans
  • Offline priming sync
  • Customized mobile app
  • Polygon mapping
  • Routing
  • Dispatching
  • One-click scheduling optimization
  • Crew scheduling
  • Return merchandise
  • Authorizations
  • Asset tracking & management
  • Inventory management
  • Work order management
  • Contractor management
  • Reporting & dashboards
  • Service history tracking
  • Field payment collection
  • Native Android and iOS apps

Pricing Info

For Managers/Employees

Mobile Employees

  • Enterprise – $150/user per month (billed annually)
  • Unlimited – $300/user per month (billed annually)

Dispatchers

  • Enterprise – $150/user per month (billed annually)
  • Unlimited – $300/user per month (billed annually)

Field Service Lightning Plus 

  • Enterprise – $200/user per month (billed annually)
  • Unlimited – $350/user per month (billed annually)

For Contractors

  • Contractor – $50/user per month (billed annually)
  • Contractor Plus – $75/user per month (billed annually)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Salesforce Field Service Lightning integrates with apps, systems, and data across the Salesforce cloud ecosystem, as well as third party apps and services for accounting, email, scheduling, help desk, and customer support, among others.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Field management solution for managers, contractors, and mobile employees

Company Email

Contact No.

Company's Address

The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States

Popular Alternatives

Product Name
Score

NOAWARDS
YET

SmartScore™

OUR SCORE 7.7

User Satisfaction

CUSTOMER EXPERIENCE 88%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Contractor Management
  • Service Automation
  • Analytics & Business Intelligence
  • Financial Management
  • Work Order, Compliance, Asset, Supply, Proposal, Planned Maintenance and Site Audit, Invoice and Payment Manager
  • Analytics and Business Intelligence
  • Training & Professional Services
  • Online and Phone based service requests
  • Mobile Access

Pricing Info

ServiceChannel is priced on quote basis, meaning that the company tailors a special SMB/enterprise pricing plan for every user. Contact them for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

ServiceChannel integrates with the following business systems and applications:

  • Salesforce
  • SAP Finance
  • TradeShift
  • Visual Lease
  • KEY2ACT
  • ORACLE JD EDWARDS
  • Microsoft Dynamics
  • Navman Wireless
  • NetSuite
  • ORACLE PeopleSoft
  • Reflexis Systems
  • Ariba
  • Astea International
  • Data-Basics
  • Intelligent Data Systems (IDS)
  • Infor

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ServiceChannel Service Automation Suite drives performance through transparency and supports integration with a variety of other key software.

Company Email

Contact No.

Company's Address

18 E 16th St, 2nd Floor
New York, NY 10003
USA

Almost as essential as features and user support responsiveness are pricing plans given by Salesforce Field Service Lightning and ServiceChannel. Even though cost should not be the sole element it’s without a doubt a key thing to think about. You should look for a flexible pricing package that can be matched with your team size and effortlessly scaled up every time your team expands. Make sure you don’t choose plans that have advanced functionalities that you won’t find useful and always try to contact with the vendor directly as big companies can often count on special pricing. You should also give a chance to a free trial or demo of every solution to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t need you to spend any money and provides you with a practical overview of what it feels like to work with Salesforce Field Service Lightning and ServiceChannel.

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