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Compare Salesforce Field Service Lightning vs Service Autopilot

What is better Salesforce Field Service Lightning or Service Autopilot? There is a wide range of Project Management Software products out there today. The ideal way to find out which app fits your needs best is to evaluate them side by side. For instance, here you can examine Salesforce Field Service Lightning and Service Autopilot for their overall score (9.4 vs. 8.5, respectively) or their user satisfaction rating (100% vs. 90%, respectively).

You can even compare their functions and pricing conditions as well as other helpful information below. When matching products make sure you analyze their similar functions and mark their differences to have a clearer picture of both deals. Likewise, keep in mind to check secondary factors like security, backup, intuitiveness, and customer support.

We know that not all people have enough time to scrutinize a large number of different products, so we came up with a list of suggestions that you may find useful. Our top selections for the Field Service Management Software - FSM category are: ProntoForms, Jobber, Salesforce Field Service Lightning.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Push notifications
  • Automatic real-time updates
  • Day view
  • Guided instructions
  • Centralized knowledge hub
  • Collaboration
  • Contact database
  • Service reports
  • Barcode scanner
  • Service contracts
  • Maintenance plans
  • Offline priming sync
  • Customized mobile app
  • Polygon mapping
  • Routing
  • Dispatching
  • One-click scheduling optimization
  • Crew scheduling
  • Return merchandise
  • Authorizations
  • Asset tracking & management
  • Inventory management
  • Work order management
  • Contractor management
  • Reporting & dashboards
  • Service history tracking
  • Field payment collection
  • Native Android and iOS apps

Pricing Info

For Managers/Employees

Mobile Employees

  • Enterprise – $150/user per month (billed annually)
  • Unlimited – $300/user per month (billed annually)

Dispatchers

  • Enterprise – $150/user per month (billed annually)
  • Unlimited – $300/user per month (billed annually)

Field Service Lightning Plus 

  • Enterprise – $200/user per month (billed annually)
  • Unlimited – $350/user per month (billed annually)

For Contractors

  • Contractor – $50/user per month (billed annually)
  • Contractor Plus – $75/user per month (billed annually)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Salesforce Field Service Lightning integrates with apps, systems, and data across the Salesforce cloud ecosystem, as well as third party apps and services for accounting, email, scheduling, help desk, and customer support, among others.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Field management solution for managers, contractors, and mobile employees

Company Email

Contact No.

Company's Address

The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States

Popular Alternatives

Product Name
Score

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 90%

Pricing

Starting from $47

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Scheduling
  • To-do’s and Job notes
  • Call tracking
  • Job costing and reporting
  • Invoicing
  • Website integration
  • Sales and CRM
  • Estimate tracking
  • Email marketing
  • Android and iOS apps
  • Online payment
  • GPS tracking
  • Dashboards
  • Conformation emails
  • Email templates
  • Client portal
  • Invoice reminders
  • Dispatch Board
  • Assignment replacement
  • Field notes
  • Job Cost Reports
  • QuickBooks sync
  • Web forms

Pricing Info

Service Autopilot offers two enterprise pricing plans to choose from, and a number of additional services that can be purchased by request. Give the details a look, and select the best option for your business:

Startup package: $47/month + onetime $97 setup fee

  • Unlimited phone support, live small-group webinar and online video training
  • CRM
  • Scheduling and dispatching
  • Mobile field access
  • Routing and mapping
  • Accounting
  • Basic estimating
  • Contract management
  • Credit Card processing
  • Form integration
  • Audit trails, roles and permissions
  • Custom fields

*Video image and document storage up to 2GB, $2/month for additional GBs

Pro package: $79.97/month + onetime $97 setup fee

Startup features plus:

  • Two live one-on-one custom training sessions
  • Time cards and time tracking
  • Dashboards
  • Call, To Do’s and Task Management
  • Basic marketing and sales
  • Email templates and tracking
  • Advanced pricing and estimating system
  • Job costing and analysis
  • Asset tracking of the installed equipment
  • Wiki Knowledge base
  • Mobile GPS tracking

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Wellspring Landscapes, Arboreal Lawn and Landscape, AZ Irrigation and Maintenance

Integrations

At the moment, Service Autopilot offers 2-ways data sync with QuickBooks.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cloud-based specialized software for cleaning, lawn-care, snow removal and field services businesses that comes with native Android and iOS apps.

Company Email

info@serviceautopilot.com

Contact No.

Company's Address

1201 Richardson Drive St., 200
Richardson, TX 75080
USA

Almost as important as useful features and client support quality are pricing options offered by Salesforce Field Service Lightning and Service Autopilot. Even though pricing should not be the sole factor it’s definitely a significant thing to consider. You should try to find a flexible pricing package that can be matched with your business size and effortlessly scaled up when your team expands. Make sure you don’t opt for plans that have extra tools that you won’t find a use for and always make an effort to contact with the vendor directly because enterprises can often count on special pricing. You should also give a chance to a free trial or demo of each product to spend at least some time using it. It’s a valuable experience that doesn’t need you to pay any money and offers a solid overview of what it’s like to work with Salesforce Field Service Lightning and Service Autopilot.

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