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Compare Salesforce Field Service Lightning vs Jira

What is better Salesforce Field Service Lightning or Jira? Comparing Salesforce Field Service Lightning and Jira, you can easily see which Project Management Software product is the better alternative. This means that your enterprise can select the most productive and efficient application. You can check the details, like available tools, pricing, plans offered by each vendor, offer terms, and more

We also let you check their general scores to know which one looks to be more suitable. Salesforce Field Service Lightning has 9.4 points for overall quality and 100% rating for user satisfaction; while Jira has 9.3 points for overall quality and 97% for user satisfaction. Likewise, you can also assess which software business is more reliable by sending an an email question to both and see which vendor replies faster.

We are aware that not all people have the time to examine dozens of various solutions, so we created a list of suggestions that you may find useful. Our top choices for the Field Service Management Software - FSM category are: Jobber, Salesforce Field Service Lightning, ProntoForms.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Push notifications
  • Automatic real-time updates
  • Day view
  • Guided instructions
  • Centralized knowledge hub
  • Collaboration
  • Contact database
  • Service reports
  • Barcode scanner
  • Service contracts
  • Maintenance plans
  • Offline priming sync
  • Customized mobile app
  • Polygon mapping
  • Routing
  • Dispatching
  • One-click scheduling optimization
  • Crew scheduling
  • Return merchandise
  • Authorizations
  • Asset tracking & management
  • Inventory management
  • Work order management
  • Contractor management
  • Reporting & dashboards
  • Service history tracking
  • Field payment collection
  • Native Android and iOS apps

Pricing Info

For Managers/Employees

Mobile Employees

  • Enterprise – $150/user per month (billed annually)
  • Unlimited – $300/user per month (billed annually)

Dispatchers

  • Enterprise – $150/user per month (billed annually)
  • Unlimited – $300/user per month (billed annually)

Field Service Lightning Plus 

  • Enterprise – $200/user per month (billed annually)
  • Unlimited – $350/user per month (billed annually)

For Contractors

  • Contractor – $50/user per month (billed annually)
  • Contractor Plus – $75/user per month (billed annually)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Salesforce Field Service Lightning integrates with apps, systems, and data across the Salesforce cloud ecosystem, as well as third party apps and services for accounting, email, scheduling, help desk, and customer support, among others.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Field management solution for managers, contractors, and mobile employees

Company Email

Contact No.

Company's Address

The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States

Popular Alternatives

Product Name
Score

NOAWARDS
YET

SmartScore™

OUR SCORE 9.3

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $7

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Polished user experience
  • Powerful and customizable workflows
  • Unlimited custom fields
  • Bugs and defect management
  • Seamless source and issue integration
  • Powerful search and filtering
  • Advanced reporting
  • Customizable dashboards and wallboards
  • Advanced security and administration
  • Integration with flexible REST APIs
  • Easily import data from other systems
  • Mobile interface
  • Available OnDemand in the cloud
  • Available for download

Pricing Info

Jira’s pricing plans have two options, depending on deployment and further split into number of users.

Cloud (free trial for 7 days)

  • Up to 10 users – $10 monthly flat fee
  • 11 – 100 users – $7 per user/month

Self-hosted (free trial for 30 days)

  • Server – $10  one-time payment for 10 users
  • Data Center – $12,000 per year for 500 users

For self-hosted plans, price goes up as number of users increase. You can check out the calculator that Jira provides in its pricing page.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Ebay, Cisco, Adobe, Salesforce, LinkedIn, NASA

Integrations

Jira integrates with the following business systems and applications:

  • Salesforce
  • Sales Cloud
  • Zephyr
  • Zendesk
  • Gliffy
  • GitHub
  • Balsamiq
  • Atlassian Confluence
  • Service Desk
  • Gantt-Chart for Jira
  • nFeed
  • Tempo
  • EazyBI
  • Plus hundreds of other add-ons in the Atlassian Marketplace

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Jira is a project management software that is quite popular among many companies including top brands such as eBay and Cisco.

Company Email

Contact No.

Company's Address

George St. Sydney,
NSW Australia

In the event you continue having doubts about which solution will be best in your case it may be a good idea to analyze each service’s social metrics. These metrics are usually a sign of how popular a given service is and how wide is its online presence.For example, if you analyze Salesforce Field Service Lightning LinkedIn page you’ll find out that they are followed by 1055129 users. In case of Jira the volume of followers on their LinkedIn page is 91342.

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