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Compare Salesforce Field Service Lightning vs Jira

What is better Salesforce Field Service Lightning or Jira? Reviewing products for the top Project Management Software doesn't have to be difficult. On our review platform, you can easily match Salesforce Field Service Lightning and Jira and immediately see their varying features. We allow you to check their features, supported devices, support service, pricing rates, terms, and much more.

You may also examine their overall score (9.4 for Salesforce Field Service Lightning vs. 9.3 for Jira) and overall customer satisfaction level (100% for Salesforce Field Service Lightning vs. 97% for Jira). Take your time and examine your best choices and find out which one is best for your company. Similarly, you have to consider the software vendor’s business viability; can they be relied upon and will they still be operating in the future?

Our team put a lot of effort to prepare reviews of all popular Field Service Management Software - FSM services offered on the market, but among all the ones we reviewed these three caught our special attention: ProntoForms, Salesforce Field Service Lightning, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Push notifications
  • Automatic real-time updates
  • Day view
  • Guided instructions
  • Centralized knowledge hub
  • Collaboration
  • Contact database
  • Service reports
  • Barcode scanner
  • Service contracts
  • Maintenance plans
  • Offline priming sync
  • Customized mobile app
  • Polygon mapping
  • Routing
  • Dispatching
  • One-click scheduling optimization
  • Crew scheduling
  • Return merchandise
  • Authorizations
  • Asset tracking & management
  • Inventory management
  • Work order management
  • Contractor management
  • Reporting & dashboards
  • Service history tracking
  • Field payment collection
  • Native Android and iOS apps

Pricing Info

For Managers/Employees

Mobile Employees

  • Enterprise – $150/user per month (billed annually)
  • Unlimited – $300/user per month (billed annually)

Dispatchers

  • Enterprise – $150/user per month (billed annually)
  • Unlimited – $300/user per month (billed annually)

Field Service Lightning Plus 

  • Enterprise – $200/user per month (billed annually)
  • Unlimited – $350/user per month (billed annually)

For Contractors

  • Contractor – $50/user per month (billed annually)
  • Contractor Plus – $75/user per month (billed annually)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Salesforce Field Service Lightning integrates with apps, systems, and data across the Salesforce cloud ecosystem, as well as third party apps and services for accounting, email, scheduling, help desk, and customer support, among others.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A field management solution designed to connect the in-office personnel with the field-based workforce. To that end, it provides smart and fast delivery of information within the platform. This removes the need for constant phone calls, thus making fieldwork more efficient.

Company Email

Contact No.

Company's Address

The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States

Popular Alternatives

Product Name
Score

SmartScore™

OUR SCORE 9.3

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $7

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customizable workflows
  • Unlimited custom fields
  • Bugs and defect management
  • Seamless source and issue integration
  • Search and filtering
  • Advanced reporting
  • Customizable dashboards and wallboards
  • Advanced security and administration
  • Integration with flexible REST APIs
  • Easily import data from other systems
  • Mobile interface
  • OnDemand and OnPremise deployment
  • Scrum, Kanban, and Scrumban boards
  • Polished user experience

Pricing Info

Cloud – Free

  • 10 users maximum
  • Scrumboards
  • Kanban boards
  • Backlog
  • Agile reports
  • Custom workflows
  • Roadmaps
  • Apps and integrations
  • 2GB storage capacity
  • Community Support

Cloud – Standard ($7/user/month)

  • 5,000 users maximum
  • Advanced permissions
  • Scrum boards
  • Kanban boards
  • Customizable workflows
  • Backlog
  • Agile reports
  • Roadmaps
  • Apps and integrations
  • Anonymous access
  • Audit logs
  • 250 GB file storage
  • 9-5 standard support

Cloud – Premium ($14/user/month)

  • 5,000 users maximum
  • Advanced permissions
  • Custom workflows
  • Scrum boards
  • Kanban boards
  • Roadmaps
  • Backlog
  • Anonymous access
  • Agile reports
  • Audit logs
  • 99% uptime SLA
  • Apps and integrations
  • Unlimited file storage
  • 24/7 premium support

Self-managed – Server – (One-time payment starting at $10)

  • 10 users minimum
  • Complete control of your environment
  • A single server deployment
  • Perpetual license + free year of maintenance

Self-managed – Data Center (starting at $20,400/year)

  • 500 users minimum
  • Complete control of your environment
  • Active-active clustering for high availability
  • Annual term license + maintenance
  • Optimized for AWS or Azure deployment
  • SAML 2.0 support
  • Atlassian-supported disaster recovery
  • Project archiving for improved performance

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Ebay, LinkedIn, NASA

Integrations

Jira Software integrates with over 3,000 business applications including:

  • Salesforce
  • Zendesk
  • Balsamiq
  • Gantt-Chart for Jira
  • EazyBI
  • Sales Cloud
  • Gliffy
  • Atlassian Confluence
  • nFeed
  • Zephyr
  • GitHub
  • Service Desk
  • Tempo
  • Google Docs
  • Email This Issue
  • Timatracker
  • io
  • Brikit Calendar Integrations
  • Microsoft Teams
  • ScriptRunner
  • BitBucket

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A popular project management software used by top brands such as eBay and Cisco. This platform offers flexibility through its ability to support Scrum, Kanban, and Scrumban methodologies. Its simple, intuitive interface helps managers set clear workflows to improve productivity.

Company Email

sales@atlassian.com

Contact No.

Company's Address

Atlassian Corporation PLC
Level 6, 341 George Street
Sydney, NSW, 2000
Australia

All the data, information and experiences that we provided in this analysis were collected from official company pages, promotional content available online, actual experience from real customers as well as our own hands-on use of every solution by an expert. We put a lot of effort to extensively analyze every app, so we not only test it on our own, but we also correlate our findings with views of other people from the SaaS community.

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