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Compare Salesforce Field Service Lightning vs Fiix

What is better Salesforce Field Service Lightning or Fiix? When looking for the best Project Management Software for your business it is recommended that you assess the functions, pricing, as well as other critical info about the product and vendor. Here, you are able to see the parallels and discrepancies between Salesforce Field Service Lightning (overall score at 9.4 and user satisfaction at 100%) and Fiix (overall score at 8.5 and user satisfaction at 100%).

You may also check their unique details, for example functions, plans, pricing, conditions, etc. What is more, read the terms thoroughly for information on extra charges, including, installation, separate helpdesk support, upgrade fees, storage fees, and others.

We know that not all people have the time to examine a wide range of different services, so we prepared a list of recommendations that you may find useful. Our top choices for the Field Service Management Software - FSM category are: Salesforce Field Service Lightning, Freshdesk, ProntoForms.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Push notifications
  • Automatic real-time updates
  • Day view
  • Guided instructions
  • Centralized knowledge hub
  • Collaboration
  • Contact database
  • Service reports
  • Barcode scanner
  • Service contracts
  • Maintenance plans
  • Offline priming sync
  • Customized mobile app
  • Polygon mapping
  • Routing
  • Dispatching
  • One-click scheduling optimization
  • Crew scheduling
  • Return merchandise
  • Authorizations
  • Asset tracking & management
  • Inventory management
  • Work order management
  • Contractor management
  • Reporting & dashboards
  • Service history tracking
  • Field payment collection
  • Native Android and iOS apps

Pricing Info

For Managers/Employees

Mobile Employees

  • Enterprise – $150/user per month (billed annually)
  • Unlimited – $300/user per month (billed annually)

Dispatchers

  • Enterprise – $150/user per month (billed annually)
  • Unlimited – $300/user per month (billed annually)

Field Service Lightning Plus 

  • Enterprise – $200/user per month (billed annually)
  • Unlimited – $350/user per month (billed annually)

For Contractors

  • Contractor – $50/user per month (billed annually)
  • Contractor Plus – $75/user per month (billed annually)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Salesforce Field Service Lightning integrates with apps, systems, and data across the Salesforce cloud ecosystem, as well as third party apps and services for accounting, email, scheduling, help desk, and customer support, among others.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Field management solution for managers, contractors, and mobile employees

Company Email

Contact No.

Company's Address

The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States

Popular Alternatives

Product Name
Score

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $40

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Asset management
  • Asset tagging and scanning
  • Audit log
  • Automated email notifications
  • Calendar management
  • Certification tracking
  • Custom report builder
  • Customizable branding
  • Customizable interface
  • Customizable workflows
  • ERP integrations
  • Failure codes
  • Inventory, parts, and supplies management
  • Machine integration adaptors
  • Meter and alarm-based maintenance triggers
  • Multi-asset work orders and inspection rounds
  • Multi-site management
  • Nested preventative maintenance
  • Purchasing management
  • Real-time updates
  • Resource scheduling
  • Rotating asset tracking
  • Scheduled reporting
  • Tool inventory and usage management
  • Work orders
  • Work order status tracking

Pricing Info

Fiix offers several monthly and annual subscriptions for users to choose from. Once you sign up for an annual plan, you also get 2 months for free. These are the three enterprise pricing options available:

BASIC PLAN – $40/user/month with annual billing option Basic out-of-the-box maintenance software for a small business Standard Features

  • Work order
  • Asset management
  • Preventive maintenance
  • Mobile app
  • Internal and external notifications
  • Calendar
  • Asset tagging and scanning
  • Meter and alarm PM triggers
  • MRO marketplace
  • Pass/Fail inspection tasks

Advanced Features

  • Dashboard
  • Unlimited service requests

Reporting

  • Reports and report scheduler

Support

  • Embedded video tutorials
  • Helpdesk access
  • Email and phone support

Payment

  • Credit card payment option
  • Annual invoicing
  • 1 user minimum

PROFESSIONAL PLAN – $60/user/month with annual billing option Complete maintenance management software for any size business Get all Basic Plan features, plus: Advanced Features

  • Multi-site management
  • Purchasing and RFQs
  • Nested prevented maintenance
  • Multi-asset work orders and rounds
  • Rotating assets
  • Inventory cycle count
  • Tool crib

Customization

  • Custom branding

Reporting

  • Custom report builder

Regulatory and Compliance

  • User certification tracking

ENTERPRISE PLAN – Custom pricing with monthly and annual billing options Deeply integrated and customizable maintenance management solution Get all Professional Plan features, plus: Advanced Features

  • Failure codes

Customization

  • Customizable interface
  • Customizable workflows

API and Connectors

  • ERP integrations
  • Custom API integrations
  • Machine integrations adapters

Regulatory and Compliance

  • Audit log

Security

  • Database export
  • Configurable firewall

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

KFC, Hyundai, Alstrom

Integrations

An open API, and a full set of developer resources, including API documentation, samples, sandbox, and support, allows for seamless integration to multiple enterprise systems. Integrations include ERP vendors, such as SAP, Oracle Netsuite,  Single-Sign-On, Microsoft Dynamics 365, SensrTrx, Infor, meter-readings, or Scada systems to name a few.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A cloud-based asset and maintenance management system for small and medium-sized businesses.

Company Email

info@fiixsoftware.com

Contact No.

Company's Address

35 Golden Ave Suite A-201
Toronto, ON M6R 2J5
Canada

You should keep in mind that even though both Salesforce Field Service Lightning and Fiix may provide an outstanding range of features each software may be created for a different business size. If you are analyzing various solutions you may want to focus on a business type they are catering to. Certain elements could scale up with no problem for huge enterprises but if you have a small or medium business it’s often better to refrain paying for customized functionalities that you might never actually use.

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