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Compare Salesforce Field Service Lightning vs DeskAway

What is better Salesforce Field Service Lightning or DeskAway? If you need a competent Project Management Software product for your business you have to make time to examine several alternatives. It doesn’t have to be complicated, and can be as easy as matching their functionalities in a table like the one below. You will also get a good idea how each product performs. For example, on this page you can see Salesforce Field Service Lightning’s overall score of 9.4 and compare it against DeskAway’s score of 7.5; or Salesforce Field Service Lightning’s user satisfaction level at 100% versus DeskAway’s 95% satisfaction score.

The contrast will help you identify the strengths and weaknesses of each program, and decide which matches your requirements better. Beyond the main features, the software that’s simple to grasp and use is always the better product.

At this time, the best services in our Field Service Management Software - FSM category are: Freshdesk, Salesforce Field Service Lightning, ProntoForms.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Push notifications
  • Automatic real-time updates
  • Day view
  • Guided instructions
  • Centralized knowledge hub
  • Collaboration
  • Contact database
  • Service reports
  • Barcode scanner
  • Service contracts
  • Maintenance plans
  • Offline priming sync
  • Customized mobile app
  • Polygon mapping
  • Routing
  • Dispatching
  • One-click scheduling optimization
  • Crew scheduling
  • Return merchandise
  • Authorizations
  • Asset tracking & management
  • Inventory management
  • Work order management
  • Contractor management
  • Reporting & dashboards
  • Service history tracking
  • Field payment collection
  • Native Android and iOS apps

Pricing Info

For Managers/Employees

Mobile Employees

  • Enterprise – $150/user per month (billed annually)
  • Unlimited – $300/user per month (billed annually)

Dispatchers

  • Enterprise – $150/user per month (billed annually)
  • Unlimited – $300/user per month (billed annually)

Field Service Lightning Plus 

  • Enterprise – $200/user per month (billed annually)
  • Unlimited – $350/user per month (billed annually)

For Contractors

  • Contractor – $50/user per month (billed annually)
  • Contractor Plus – $75/user per month (billed annually)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Salesforce Field Service Lightning integrates with apps, systems, and data across the Salesforce cloud ecosystem, as well as third party apps and services for accounting, email, scheduling, help desk, and customer support, among others.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Field management solution for managers, contractors, and mobile employees

Company Email

Contact No.

Company's Address

The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States

Popular Alternatives

Product Name
Score

NOAWARDS
YET

SmartScore™

OUR SCORE 7.5

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Simple to use
  • Feature-rich
  • Affordable
  • No training needed
  • Less email clutter
  • Information control
  • Nothing to download or install
  • Free updates
  • Go Green
  • Easy delegation and tracking
  • Provide a consolidated view of project progress
  • Your data is backed up daily
  • Absolutely no risk
  • A smarter way to collaborate on your projects
  • Task Calendar
  • File Upload
  • Project Templates
  • Project History
  • Recurring Tasks
  • Project Issues
  • Project Messages
  • DeskMail
  • Milestones
  • Moving Tasks
  • Time Tracking
  • Daily Backup
  • SSL Security
  • Custom Branding

Pricing Info

You can have a 30-day free trial. All plans include email support, video tutorials & personalized help.

Professional: $25/month

  • 25 Projects
  • 20 Users
  • 2 GB Storage
  • 5 Templates
  • Get Started

Plus: $49/month

  • 55 Projects
  • Unlimited Users
  • 15 GB Storage
  • 25 Templates

Power: $99/month

  • 135 Projects
  • Unlimited Users
  • 35 GB Storage
  • 50 Templates

Super Power: $179/month

  • Unlimited Projects
  • Unlimited Users
  • 100 GB Storage
  • Unlimited Templates
  • Get Started

If you choose the yearly payment option, you can get two months free. The company extends a 30% discount to non-profit organizations on any of the plans.

Included in all plans:

  • Daily Backup
  • SSL Security
  • DeskMail
  • Reporting & Analytics
  • Custom Branding
  • Permissions
  • Integration

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

The Coffee Bean and Tea Leaf, Stanford University, ING Direct

Integrations

  • Google Apps
  • Freshbooks
  • Twitter
  • Facebook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

The smartest & fastest way to get projects done. Credo: Life is short. Stay in control of it.

Company Email

support@deskaway.com

Contact No.

Company's Address

103 Veena Chambers, 1st Floor, 21 Dalal Street, Fort Mumbai 400001 India

Both Salesforce Field Service Lightning and DeskAway were tested by a team of independent SaaS experts who conducted a thorough analysis of all crucial aspects of every solution. Their total rating was calculated using our unique SmartScore system that gives a separate partial score to every factor like: main features, customer support, mobile device support, security, user satisfaction as well as reviews in other media. Here at FinancesOnline we know useful features are not the only aspect important to a company so we do our best to pay attention to all aspects of a product prior to calculating its final score.

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