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Compare Salesforce Field Service Lightning vs Backlog

What is better Salesforce Field Service Lightning or Backlog? With a wide range of functionalities, pricing, terms, and more to compare, finding the right Project Management Software for your company is tough. However by working with our system, it's easy to match the functions of Salesforce Field Service Lightning and Backlog as well as their general rating, respectively as: 9.4 and 9.0 for overall score and 100% and 98% for user satisfaction.

You can also compare them feature by feature check out which program is a more suitable fit for your business. Remember to ask for a free trial first prior to opting in for a plan to get a firsthand experience how the program works in real setting.

At this time, the leading solutions in our Field Service Management Software - FSM category are: Salesforce Field Service Lightning, ProntoForms, Jobber.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Push notifications
  • Automatic real-time updates
  • Day view
  • Guided instructions
  • Centralized knowledge hub
  • Collaboration
  • Contact database
  • Service reports
  • Barcode scanner
  • Service contracts
  • Maintenance plans
  • Offline priming sync
  • Customized mobile app
  • Polygon mapping
  • Routing
  • Dispatching
  • One-click scheduling optimization
  • Crew scheduling
  • Return merchandise
  • Authorizations
  • Asset tracking & management
  • Inventory management
  • Work order management
  • Contractor management
  • Reporting & dashboards
  • Service history tracking
  • Field payment collection
  • Native Android and iOS apps

Pricing Info

For Managers/Employees

Mobile Employees

  • Enterprise – $150/user per month (billed annually)
  • Unlimited – $300/user per month (billed annually)

Dispatchers

  • Enterprise – $150/user per month (billed annually)
  • Unlimited – $300/user per month (billed annually)

Field Service Lightning Plus 

  • Enterprise – $200/user per month (billed annually)
  • Unlimited – $350/user per month (billed annually)

For Contractors

  • Contractor – $50/user per month (billed annually)
  • Contractor Plus – $75/user per month (billed annually)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Salesforce Field Service Lightning integrates with apps, systems, and data across the Salesforce cloud ecosystem, as well as third party apps and services for accounting, email, scheduling, help desk, and customer support, among others.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Field management solution for managers, contractors, and mobile employees

Company Email

Contact No.

Company's Address

The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States

Popular Alternatives

Product Name
Score

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $35

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Project Management
  • Track Project Progress
  • Task Management
  • Tasks into Subtasks
  • Prioritization
  • Work Requests
  • Gantt Chartts
  • Burndown Charts
  • Git GRaph
  • Wikis
  • Collaborate on Code
  • Team Collaboration
  • Prioritization
  • Version Control
  • File Sharing
  • Bug Tracking
  • Milestones
  • Custom Fields
  • Notifications
  • Private Repositories

Pricing Info

Backlog offers several SMB and enterprise pricing plans for users to choose from:

Backlog Free Plan $0/month

  • Free Forever
  • Up to 10 Users
  • 1 Project
  • 100 MB Total Storage

Backlog Starter Plan – $35/month or $350/year

  • Up to 30 Users
  • 5 Projects
  • 1 GB Total Storage

Backlog Standard Plan – $100/month or $1,000/year

  • Unlimited Users
  • 100 Projects
  • 30 GB Total Storage

Backlog Premium Plan – $175/month or $1,750/year

  • Unlimited Users
  • Unlimited Projects
  • 100 GB Total Storage

Backlog Enterprise Plan $1,200 to $8,500/year

  • 20 to 300 users
  • Unlimited projects
  • Unlimited storage

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

OMRON, SoftBank Robotics, Weblio

Integrations

Backlog support the following integrations:

  • Slack 
  • Jenkins
  • Google sheets
  • Import from Jira and Redmine
  • Cacoo
  • Typetalk
  • iCal

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A project management solution for developers and their non-technical teams, offering its task tracking and code collaboration tools.

Company Email

Contact No.

Company's Address

1 Chome-8-6 Daimyo, Chuo Ward,
Fukuoka, Fukuoka Prefecture 810-0041,
Japan

You should keep in mind that even though both Salesforce Field Service Lightning and Backlog may offer a top quality range of features each software could be designed for a different company size. If you are analyzing various solutions you may want to give some attention to a business type they are meant for. Certain features could scale up efficiently for big enterprises but if you run a small or mid-sized company it’s frequently better to refrain paying for advanced functionalities that you may never have a chance to use.

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