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Compare Salesforce Essentials vs NABD System

What is better Salesforce Essentials or NABD System? There is a wide range of Customer Support Software products in the market today. The best way to find out which product fits your needs best is to compare them side by side. As an example, here you can compare Salesforce Essentials and NABD System for their overall score (9.6 vs.

7.2, respectively) or their user satisfaction rating (89% vs. 99%, respectively). You can also check their individual modules and pricing terms as well as other useful facts below. When matching products make sure you analyze their corresponding advantages and mark their disparities to have a clearer picture of both deals. Similarly, remember to evaluate secondary issues including security, backup, intuitiveness, and helpdesk support.

In case you you want to quickly identify the best CRM Software according to our experts we advise you check out these solutions: Freshsales, Salesforce CRM, HubSpot CRM.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 360-Degree Customer View
  • Account Management
  • Activity Feed
  • Activity Tracking
  • AppExchange Marketplace
  • Case Auto-Assignment
  • Case Escalation Rules and Queues
  • Collaboration Tools
  • Contact Management
  • Custom Profile
  • Einstein Activity Capture
  • Email Optimization
  • Lead Contact Account Management
  • Lightning App Builder
  • Opportunity Management
  • Page Layout
  • Reports and Dashboards
  • Salesforce Mobile App
  • Setup Assistant
  • Trailhead
  • Task Management

Pricing Info

Salesforce Essentials is packaged as one small business plan that integrates the lower-tier CRM and service features of Salesforce Cloud and Salesforce Service in one solution. The plan enables small businesses to leverage the Salesforce architecture for their sales, marketing and customer service needs.

Salesforce Essentials – $25/user/month (annual; $30 if monthly)

  • Up to 10 users
  • Guided onboarding and setup
  • Automatically track emails & meetings
  • Manage leads, opportunities, & accounts
  • Create custom dashboards & reports
  • Deliver social and email support
  • Save time with customer self-service

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Salesforce Essentials connects with a wide array of business apps with AppExchange, such as:

  • G Suite
  • Facebook
  • Twitter
  • GetFeedback
  • Dropbox
  • HelloSign
  • MailChimp
  • Xactly
  • Nicereply

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust, feature-rich CRM-service solution for sales and support teams of small businesses

Company Email

Contact No.

Company's Address

The Landmark at One Market, Suite 300,
San Francisco, CA, 94105
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $30

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Unified Dashboard
  • Case Management tools
  • 24/7 Service center
  • Productivity tools
  • Collaboration tools
  • Advanced Analytics and Insights
  • Mobility
  • Integrated Live Chat
  • Integration

Pricing Info

NABD System provides a fully packed free edition and two paid plans.

Free Edition

  • Self Service Help Center
  • Capture Cases from email – 1 inbox
  • Capture Cases from Facebook – 1 page
  • Capture Cases from Twitter – 1 account
  • Live Chat – 3 agents
  • 1StopDesk channel
  • Dynamic Routing Rules and automatic case assignment
  • Load Balancing across Agents/Users
  • Knowledge Base ( Public + Internal )
  • Basic SLA
  • Automatic Escalation notifications for SLA violation
  • Full life-cycle Case Management
  • Extended case management to front office and back office users
  • Extended case management to external entities
  • Basic Ticketing workflow
  • ISO Standard workflow
  • Case Assessment
  • Case Investigation
  • Root Cause Analysis
  • Corrective Action
  • Preventive Action
  • Customer Satisfaction & Feedback
  • Business hours and work schedule
  • Case Escalation
  • Automatic email notification
  • Convert Cases to KB articles
  • Add Public and private notes to cases
  • Export cases
  • Tasks multi-assignments
  • Next Best Action for Agents
  • Workflow Automation Rules
  • Multi-Language Support
  • Link Cases
  • MS Word correspondence template
  • email correspondence template
  • Facebook correspondence template
  • Twitter correspondence template
  • Manual and Automated correspondences
  • Corporate and Personal Customer Support
  • Preferred language interface
  • Social Media login ( FB – TW – g+)
  • Knowledge Base search
  • Provide Auto suggested solutions for customers
  • Customer dashboard
  • Custom case data scope for corporate customer users
  • Basic Reports
  • SSL encryption
  • Role Based Authorization
  • User Data Scope Management
  • User Access Rights management
  • Audit Log
  • Customer/Contact Profiling
  • User Profile Definition
  • User Group Definition
  • Multi Department Management
  • Product/Service Catalog
  • Product/Service Group definition
  • Hide contact information based on privacy settings
  • Maximum number of Agents – 3
  • User Dashboard
  • Executive Dashboard
  • Agent Calendar
  • Agent work queue
  • Reminder
  • To-do List
  • Follow up
  • Alerts
  • Agents Localization Support
  • user defined case views
  • Pre-defined responses
  • Quickly respond or add case notes from pre-defined templates to common service requests
  • Internal Live Chat
  • Mobile Optimized interface
  • Rebranding
  • Storage Quota – 5GB
  • Guided On-boarding Process
  • Self-service Full knowledge base
  • Email Support

Professional – $30/user/month

  • All Free features, plus:
  • Capture Cases from email – 3 inbox
  • Capture Cases from Facebook – 3 page
  • Capture Cases from Twitter – 3 account
  • Live Chat – Unlimited agents
  • Native mobile apps
  • Sentiment Analysis
  • 5 Customized Reports & Analytics
  • Case Customization
  • 8×5 Chat Support
  • 8×5 Phone Support

Enterprise $60/user/month

  • All Professional features, plus:
  • Capture Cases from email – Unlimited
  • Capture Cases from Facebook – Unlimited
  • Capture Cases from Twitter – Unlimited
  • Live Chat – Unlimited agents
  • Business Process Management(BPM) customization
  • Work Order Management
  • Whitelist
  • Tracking Website Online Visitors
  • 20 Customized Reports & Analytics
  • Active Directory integration
  • Integration and Connectors
  • 20 GB Storage Quota
  • 24×7 Chat Support
  • 24×7 Phone Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Alex Bureau, Power Jet, TRANS MISR

Integrations

NABD System features an extensive RESfil APIs for seamless integrations with the leading business systems and applications.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A suite of customer service solutions that can be configured to deliver optimum customer support via multiple channels.

Company Email

sales@nabdsys.com

Contact No.

Company's Address

8 Sayadla Buildings, Smouha, No. 605, Alexandria, Egypt

No Customer Support Software will be able to cover all the needs of a company. Even though main functionalities of Salesforce Essentials and NABD System are obviously a priority you should also carefully study the integrations provided by every solution. Quote frequently you will already be working with other types of B2B software in your company and it’s definitely more beneficial to opt for products that integrate well with each other. That way you will be able to ensure a smooth exchange of information between your teams and services, which can considerably reduce time wasted on migrating between one solution and the next.

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