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Compare Salesforce Essentials vs CiviCRM

What is better Salesforce Essentials or CiviCRM? Finding the appropriate CRM Software product is as simple as evaluating the strong and weak functions and terms offered by Salesforce Essentials and CiviCRM. Here you can also match their overall scores: 9.6 for Salesforce Essentials vs. 7.0 for CiviCRM. Or you can check their general user satisfaction rating, 100% for Salesforce Essentials vs. 100% for CiviCRM.

We suggest that you put some effort and review their specific functions and determine which one is the better choice for your organization. Moreover. don’t forget to factor in your company’s or industry’s special situation, for example, a multilingual solution for a global staff or a mobile platform to help you work in the field.

Those of you who are pressed for time or need a CRM Software advice from our experts may want to take a look at these top choices for the current year: Salesforce CRM, HubSpot CRM, Freshsales.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 360-Degree Customer View
  • Account Management
  • Activity Feed
  • Activity Tracking
  • AppExchange Marketplace
  • Case Auto-Assignment
  • Case Escalation Rules and Queues
  • Collaboration Tools
  • Contact Management
  • Custom Profile
  • Einstein Activity Capture
  • Email Optimization
  • Lead Contact Account Management
  • Lightning App Builder
  • Opportunity Management
  • Page Layout
  • Reports and Dashboards
  • Salesforce Mobile App
  • Setup Assistant
  • Trailhead
  • Task Management

Pricing Info

Salesforce Essentials is packaged as one small business plan that integrates the lower-tier CRM and service features of Salesforce Cloud and Salesforce Service in one solution. The plan enables small businesses to leverage the Salesforce architecture for their sales, marketing and customer service needs.

Salesforce Essentials – $25/user/month (annual; $30 if monthly)

  • Up to 10 users
  • Guided onboarding and setup
  • Automatically track emails & meetings
  • Manage leads, opportunities, & accounts
  • Create custom dashboards & reports
  • Deliver social and email support
  • Save time with customer self-service

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Salesforce Essentials connects with a wide array of business apps with AppExchange, such as:

  • G Suite
  • Facebook
  • Twitter
  • GetFeedback
  • Dropbox
  • HelloSign
  • MailChimp
  • Xactly
  • Nicereply

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust, feature-rich CRM-service solution for sales and support teams of small businesses

Company Email

Contact No.

Company's Address

The Landmark at One Market, Suite 300,
San Francisco, CA, 94105
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Advocacy campaigns
  • Case management
  • Communications
  • Contact management
  • Contributions
  • Events
  • Members
  • Peer-to-peer fundraisers
  • Reports

Pricing Info

CiviCRM offers an open source license. Contact the vendor directly for more pricing details.

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

CiviCRM supports the following integrations:

  • MailChimp
  • Webform
  • Click & Pledge
  • JotForm
  • JustGiving
  • WhatsApp
  • Drupal

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

CiviCRM is a web-based, open source, CRM software designed to meet the requirements of non-profit and other civic sector organizations.

Company Email

info@civicrm.org

Contact No.

Company's Address

The solutions compared on this page are only a small part of our entire CRM Software category and you should take into account that there might be better services available. If you would like to make sure you make the optimal decision for your team we definitely urge you to analyze more products first. You may also want to check out our top 10 CRM Software ranking to learn which apps are at the moment the highest-ranking ones and leaders in the market.

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