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Compare Salesforce Essentials vs CA Service Desk Manager

What is better Salesforce Essentials or CA Service Desk Manager? If you’re getting a hard time deciding on the best Help Desk Software product for your situation, try to do a comparison of the available software and see which solution offers more advantages. For example, here you can compare Salesforce Essentials (overall score: 9.6; user rating: 89%) vs.

CA Service Desk Manager (overall score: 8.5; user rating: 99%) for their overall performance. It's also possible to see which one provides more tools that you need or which has better pricing plans for your current situation. Working with a clear table to evaluate their features will significantly improve the odds of finding the best product for your company. Pay attention to other factors of the software such as if it’s easy to use, flexibility, scalability, and pricing terms.

Those of you who want to save some time or want a CRM Software recommendation from our experts might want to take a look at these top choices for the current year: Freshsales, Salesforce CRM, HubSpot CRM.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 360-Degree Customer View
  • Account Management
  • Activity Feed
  • Activity Tracking
  • AppExchange Marketplace
  • Case Auto-Assignment
  • Case Escalation Rules and Queues
  • Collaboration Tools
  • Contact Management
  • Custom Profile
  • Einstein Activity Capture
  • Email Optimization
  • Lead Contact Account Management
  • Lightning App Builder
  • Opportunity Management
  • Page Layout
  • Reports and Dashboards
  • Salesforce Mobile App
  • Setup Assistant
  • Trailhead
  • Task Management

Pricing Info

Salesforce Essentials is packaged as one small business plan that integrates the lower-tier CRM and service features of Salesforce Cloud and Salesforce Service in one solution. The plan enables small businesses to leverage the Salesforce architecture for their sales, marketing and customer service needs.

Salesforce Essentials – $25/user/month (annual; $30 if monthly)

  • Up to 10 users
  • Guided onboarding and setup
  • Automatically track emails & meetings
  • Manage leads, opportunities, & accounts
  • Create custom dashboards & reports
  • Deliver social and email support
  • Save time with customer self-service

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Salesforce Essentials connects with a wide array of business apps with AppExchange, such as:

  • G Suite
  • Facebook
  • Twitter
  • GetFeedback
  • Dropbox
  • HelloSign
  • MailChimp
  • Xactly
  • Nicereply

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust, feature-rich CRM-service solution for sales and support teams of small businesses

Company Email

Contact No.

Company's Address

The Landmark at One Market, Suite 300,
San Francisco, CA, 94105
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Comprehensive, integrated service support: Integrated request, incident, problem, change, knowledge, request, service level and configuration management
  • Modern consumer experience: Unified self-service, collaboration, social media and federated knowledge search
  • Mobile-optimized capabilities: Accessible via tablet or smartphone
  • Advanced reporting and dashboards (optional feature): Dashboard and report creation accessible to non-technical users
  • Innovative change management: Root cause analysis, automated change verification and unauthorized change prevention
  • Pre-built ”Quick Value” content: Out-of-the-box services like password reset, instructional guidance and suggested workflows for critical processes

Pricing Info

Pricing is available on a quote basis. Contact CA Service Manager directly for more pricing details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Acciona, Alaska Airlines, BDP International

Integrations

CA Service Manager offers integration with the following business systems and applications:

  • Enterprise Random Password Manager
  • Kelverion
  • Nlyte
  • FlowDot
  • Bomgar
  • Northcraft Analytics
  • enPortal
  • SCOM
  • Xtraction

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

CA Service Desk Manager is a software tool that offers a complete set of support and service functionalities including service requests, change, and configuration management.

Company Email

Contact No.

Company's Address

520 Madison Avenue
22nd Floor
New York
NY
US
10022

Almost as essential as functionalities and client support quality are pricing packages given by Salesforce Essentials and CA Service Desk Manager. While pricing should not be a deciding aspect it’s without a doubt a key thing to consider. You should try to find a flexible pricing package that can be matched with your company size and effortlessly scaled up every time your business develops. Be sure that you don’t pick packages that have complex tools that you won’t find a use for and always make an effort to contact with the vendor directly because big companies can frequently count on more affordable prices. You should also check out a free trial or demo of every solution to spend at least some time using it. It’s a helpful experience that doesn’t need you to pay any money and offers a solid overview of what it’s like to work with Salesforce Essentials and CA Service Desk Manager.

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