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Compare SaleMove vs Survey2Connect

What is better SaleMove or Survey2Connect? Finding the right Customer Experience Management Software product is as straightforward as contrasting the good and weak features and terms offered by SaleMove and Survey2Connect. Here you can also match their overall scores: 8.0 for SaleMove vs. 8.0 for Survey2Connect. Or you can look at their general user satisfaction rating, 100% for SaleMove vs. N/A% for Survey2Connect.

We suggest that you take some time to examine their specific functions and determine which one is the better choice for your company. What’s more don’t forget to consider your company’s or industry’s special circumstances, such as, a multilingual software for a global staff or a mobile app to help you work in the field.

We are aware that not all people have enough time to test a wide range of different products, so we came up with a list of suggestions that you may find useful. Our top selections for the Customer Experience Management Software category are: Zendesk, Qualtrics CX, Yotpo.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Identification
  • Triggered Messaging
  • Agent Notifications and Alerts
  • Smart Engagement Routing
  • Live Chat
  • Lightning Messages (Canned Responses)
  • OmniGuide (Chat bot)
  • Phone Call to Online Engagement
  • Call Holding
  • Face-to-Face Conversations
  • 1-way or 2-way video Communication
  • Co-Browsing
  • Live Observation Mode
  • 1-click dual-cursor

Pricing Info

Contact SaleMove for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Tesla, Betterment, MAPFRE

Integrations

SaleMove integrates with the following business systems and applications:

  • Salesforce
  • Omniture
  • Google Analytics

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SaleMove enables companies to deliver an in-person customer experience online.

Company Email

admin@salemove.com

Contact No.

Company's Address

19 W 21st St.
New York, NY 10010
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $249

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Detractor Recovery/Ticketing
  • Survey Management
  • Feedback Management
  • Regional Data Centers
  • Multi-Channel Collection
  • Survey Analysis
  • Multilingual Surveys
  • Text and Sentiment Analysis
  • White-labeled URLs
  • Trend Analysis

Pricing Info

Survey2Connect offers the following basic and enterprise pricing packages:

Basic Plan – $249/month or $2,988/year

  • 12,000 response per year
  • 3 users
  • Integration – API, SMS, and Email
  • Detractor Recovery/Ticketing
  • Regional data centers
  • Email Support
  • Survey analysis – Filters, crosstabs, individual reports
  • Data export – SPSS, Excel, CSV
  • Multilingual surveys
  • 3 Dashboards

SME-CX – $799/month or $9,588/year

  • 50,000 responses per year
  • 15 users
  • Integration – API, SMS, and Email
  • Detractor Recovery/Ticketing
  • Regional data centers
  • Priority support
  • Survey analysis – filters, crosstabs, individual reports
  • Text and Sentiment Analysis
  • White-labeled URLs
  • 10 Dashboards
  • Training
  • 1 brand

Enterprise-CX – Custom Enterprise Pricing

  • Unlimited Responses
  • Minimum of 30 Users
  • Integration – API, SMS, and Email
  • Detractor Recovery/Ticketing
  • Regional data centers
  • Dedicated Support
  • Survey analysis – filters, crosstabs, individual reports
  • Text and Sentiment Analysis
  • White-labeled URLs
  • On-premise set-up
  • Training
  • Custom development

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Dubai Asset Management, Bupa, Mashreq

Integrations

Survey2Connect integrates with the following business systems and applications:

  • SendGrid
  • Unifonic
  • SmartSMS
  • Ducont Route Mobile
  • Mobily.ws
  • vFirst
  • Tableau

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Survey2Connect is a client feedback management software designed to extract actionable insights for customer and employee experience and market research.

Company Email

support@survey2connect.com

Contact No.

Company's Address

Survey2Connect
iLabs Building, Plot 404, Ground Floor
Udyog Vihar Phase 3
Gurgaon, Haryana
India

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading customer experience platforms trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

Name
Comparision

The products compared on this page are merely a sliver of our entire Customer Experience Management Software category and you should keep in mind that there may be better solutions available. If you want to guarantee you make the best possible choice for your company we definitely suggest that you analyze more apps first. You can also consider to consult our top 10 Customer Experience Management Software list to learn which solutions are currently the highest-ranking ones and leaders in the market.

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