Compare Symphony Summit vs. SafeSoft Solutions

You have so many Customer Support Software alternatives in today’s market that picking the right product is often overwhelming. On our comparison page, it is simple to examine the functions, stipulations, available plans, and more details of SafeSoft Solutions and Symphony Summit. You can also examine their score (7.2 for SafeSoft Solutions vs. 8.0 for Symphony Summit) and user satisfaction level (100% for SafeSoft Solutions vs. 100% for Symphony Summit). The scores and ratings present you with an overall idea how both these software products perform. Moreover, find out if the solution can integrate with existing business apps to ensure greater productivity. In case you you need to quickly locate the more reliable Customer Support Software according to our experts we recommend you take a look at one of these services: Freshdesk, Samanage, Zendesk.
Product

Symphony Summit

VS

SafeSoft Solutions

VS

Symphony Summit screenshot SafeSoft Solutions screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

7.2 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Price

Price

by quote

by quote

Pricing Type

Pricing Type

Quote-based Quote-based
Complete Review

Complete Review

Overview

Overview

SUMMIT’s ITIL 2011 certified Service Management is an intelligent solution that leverages the latest advancement in technology such as Mobility, Analytics and Automation.
Set up an inbound call center hub, an outbound phone marketing platform, or a fusion of both without the hassles of an actual call center.
Useful Links
Email Address

Email Address

summit.sales@symphonysummit.com sales@safesoftsolutions.com
Languages Supported

Languages Supported

English English
Vendor's Address

Vendor's Address

SUMMIT Software Inc.,
2475, Hanover Street,
Palo Alto, CA – 94304,
USA
20950 Warner Center Lane
Building A
Woodland Hills, CA 91367
Client Types

Client Types

Large Enterprises | Medium Business Small Business | Medium Business
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone
Ticket
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Available Plans

Available Plans

Contact Symphony Summit for enterprise pricing information and other product details on. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Pricing available by quote only. Contact SafeSoft Solutions directly for more pricing information.

Contact Phone

Contact Phone

+1-866-209-2066 +1 818-436-3600
Available Features

Available Features

Symphony Summit FEATURES

  • IT Service Management
  • IT Asset Management
  • Availability Management
  • Project Management
  • Gamification
  • Performance Metrics
  • Contextual Information
  • Knowledge Management
  • Pattern Analysis
  • Service Aitomation
  • Auto Remediation
  • Resource Fulfilment
  • Skill Management

SafeSoft Solutions FEATURES

Inbound
  • Hosted IVR
  • ACD Intelligent Routing
  • CTI Screen Pop
  • Toll-Free Numbers
  • Local Numbers
  • Voicemail
Outbound
  • Predictive Dialing
  • Preview Dialing
  • Voice Broadcasting
  • Custom Lead Recycling
  • Lead Scrubbing
  • Campaign Quotas
Blended
  • Built-in CRM
  • Custom Reporting
  • Branch Scripting
  • Embedded Web-form
  • Call-time Rules
  • Campaign Hot Keys
Analysis and Reporting
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Campaign History Databasing
  • Contact History Databasing
  • Customized Reports
  • Real Time Reporting
  • Reporting Data Exports
Prominent Clients

Prominent Clients

NEC, Deloitte, Panasonic AllState Insurance, First Nation Financial, Soltech Business Solutions
Integrations

Integrations

Symphony Summit Service Management offers the following integration options:

  • REST API
  • DB

SafeSoft Solutions supports integrations with the following business systems and applications:

  • Salesforce Sales Cloud
Pricing Page

Pricing Page

Learn more about Symphony Summit pricing Learn more about SafeSoft Solutions pricing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Support Software will be perfect enough to cater to all the needs of a business. Even though key functionalities of SafeSoft Solutions and Symphony Summit are important you should also carefully study the integrations provided by every app. Very often your team will already be making use of various kinds of B2B software in your company and it’s much more beneficial to go with solutions that integrate well with each other. If you do that you can guarantee a smooth transfer of information between your teams and software used, which can significantly reduce time spent on migrating between one software and the next.