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Compare Smartsupp vs. SafeSoft Solutions

When comparing SafeSoft Solutions and Smartsupp, you can actually see which Customer Support Software product is the more effective choice. This ensures that your organization will be able to choose most productive and efficient application. You can study the details, including available tools, pricing, plans offered by each vendor, offer stipulations, and more We also let you check their overall scores to know which one looks to be more suitable. SafeSoft Solutions has 7.2 points for overall quality and 100% rating for user satisfaction; while Smartsupp has 8.7 points for overall quality and 100% for user satisfaction. Likewise, you can also check which vendor is more reliable by sending an email request to both and find out which company replies faster. If you want to quickly locate the top Customer Support Software according to our review team we suggest you examine the following products: Zendesk, Freshdesk, Salesforce Essentials.
Software

Smartsupp

VS

SafeSoft Solutions

VS

Smartsupp screenshot SafeSoft Solutions screenshot
Pricing Details

Total Score

Our Score

8.6 ?

Our Score

7.2 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Cost

Cost

$8

by quote

Price Scheme

Price Scheme

Free | Monthly payment | Annual Subscription Quote-based
Full Review

Full Review

General Description

General Description

Smartsupp is a live chat software that helps companies to improve sales conversions and understand customer behavior.
Set up an inbound call center hub, an outbound phone marketing platform, or a fusion of both without the hassles of an actual call center.
Easy Links
Languages Supported

Languages Supported

English English
Features

Features

Smartsupp FEATURES

Core Features
  • Agent rating
  • Android app
  • Automatic messages
  • Block visitor
  • Chat transcripts
  • Chat transfer between agents
  • CMS plugins (Wordpress, Prestashop and more)
  • Data security (SSL encryption)
  • Desktop app
  • Email notifications
  • iPhone/iPad app
  • Personal shortcuts
  • Sound and visual notifications
  • Visitor notes
  • Visitor overview
  • Web dashboard
  • Windows Phone app
Premium Features
  • API
  • Chat conversation history
  • Custom integration with 3rd party systems
  • Groups of agents
  • Integration with help desk or CRM
  • Limited access for agents
  • Office hours
  • Team shortcuts

SafeSoft Solutions FEATURES

Inbound
  • Hosted IVR
  • ACD Intelligent Routing
  • CTI Screen Pop
  • Toll-Free Numbers
  • Local Numbers
  • Voicemail
Outbound
  • Predictive Dialing
  • Preview Dialing
  • Voice Broadcasting
  • Custom Lead Recycling
  • Lead Scrubbing
  • Campaign Quotas
Blended
  • Built-in CRM
  • Custom Reporting
  • Branch Scripting
  • Embedded Web-form
  • Call-time Rules
  • Campaign Hot Keys
Analysis and Reporting
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Campaign History Databasing
  • Contact History Databasing
  • Customized Reports
  • Real Time Reporting
  • Reporting Data Exports
Contact Phone

Contact Phone

+1 818-436-3600
Types of Support

Types of Support

Phone
Ticket
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Mac
Popular Clients

Popular Clients

Microsoft, Skoda, SkyPicker, Conrad AllState Insurance, First Nation Financial, Soltech Business Solutions
Company's Address

Company's Address

Smartsupp
Milady Horakove 13
602 00 Brno
Czech Republic (European Union)
20950 Warner Center Lane
Building A
Woodland Hills, CA 91367
Pricing Details

Pricing Details

Learn more about Smartsupp pricing Learn more about SafeSoft Solutions pricing
Business Size

Business Size

Small Business | Medium Business | Freelancers Small Business | Medium Business
Email Address

Email Address

info@smartsupp.com sales@safesoftsolutions.com
Available Integrations

Available Integrations

Smartsupp offers an API and integrates with the following popular platforms:

  • Logicbox
  • Webnode
  • WordPress
  • Opencart
  • PrestaShop
  • ePages
  • Magento
  • Shopify
  • SEOshop
  • Jimdo

and more.

SafeSoft Solutions supports integrations with the following business systems and applications:

  • Salesforce Sales Cloud
Available Plans

Available Plans

Free Plan

  • Unlimited number of agents
  • Unlimited chat conversations
  • Custom chat box design
  • Automatic messages
  • 14-day chat history

Standard Plan – $10/agent/month (save 20% on annual billing)

  • All features of Free Plan
  • Unlimited chat history
  • Visitor recording
  • Limited access for agents
  • Google Analytics connection
  • API

Pro Plan – $23.75/agent/month (save 20% on annual billing)

  • All features of Standard Plan
  • Statistics
  • Groups of agents
  • High load dashboard

Pricing available by quote only. Contact SafeSoft Solutions directly for more pricing information.

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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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It may not always be sufficient to simply compare SafeSoft Solutions and Smartsupp with one another. Even though useful functionalities, pricing plans and user reviews are all crucial and should be considered when making a final decision, you should also check out the recognition and awards won by each service. In many cases a less known product may turn out to be an excellent choice that was distinguished with SaaS awards such as our Experts’ Choice Award which proves that in spite of limited market presence it’s a significant rival to the apps that dominate the market.