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Compare SafeSoft Solutions vs Genesys PureCloud

What is better SafeSoft Solutions or Genesys PureCloud? Examining products to find the best Customer Support Software does not always have to be tough. On our review platform, it is possible to match SafeSoft Solutions and Genesys PureCloud and quickly evaluate their differences. We allow you to take a look at their uniqe benefits, supported devices, level of support, prices, terms, and much more.

You can even assess their overall score (7.2 for SafeSoft Solutions vs. 9.0 for Genesys PureCloud) and overall customer satisfaction level (N/A% for SafeSoft Solutions vs. 98% for Genesys PureCloud). Take your time and compare your top options and find out which one is ideal for your company. You should also check the vendor’s credibility; are they reliable and will they still be on the market a few years from now?

We know that not all companies have the time to examine a large number of various services, so we prepared a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Zendesk, Salesforce Service Cloud.

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SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Inbound

  • Hosted IVR
  • ACD Intelligent Routing
  • CTI Screen Pop
  • Toll-Free Numbers
  • Local Numbers
  • Voicemail

Outbound

  • Predictive Dialing
  • Preview Dialing
  • Voice Broadcasting
  • Custom Lead Recycling
  • Lead Scrubbing
  • Campaign Quotas

Blended

  • Built-in CRM
  • Custom Reporting
  • Branch Scripting
  • Embedded Web-form
  • Call-time Rules
  • Campaign Hot Keys

Analysis and Reporting

  • Call Logging
  • Call Monitoring
  • Call Recording
  • Campaign History Databasing
  • Contact History Databasing
  • Customized Reports
  • Real Time Reporting
  • Reporting Data Exports

Pricing Info

Pricing available by quote only. Contact SafeSoft Solutions directly for more pricing information.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AllState Insurance, First Nation Financial, Soltech Business Solutions

Integrations

SafeSoft Solutions supports integrations with the following business systems and applications:

  • Salesforce Sales Cloud

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Set up an inbound call center hub, an outbound phone marketing platform, or a fusion of both without the hassles of an actual call center.

Company Email

sales@safesoftsolutions.com

Contact No.

Company's Address

20950 Warner Center Lane
Building A
Woodland Hills, CA 91367

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $75

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • ACD
  • Speech-Enabled IVR
  • Outbound Dialing 
  • Outbound Campaigns
  • Graphical Scripting
  • Workforce Management
  • Recordings 
  • Quality Evaluations
  • Speech Analytics
  • Supervisory Actions 
  • Reporting and Analytics
  • PureCloud for Altocloud
  • Data Integrations
  • User Profile Integrations
  • Native Mobile Apps
  • GDPR Compliance
  • HIPAA Compliance
  • PCI-DSS – Secure IVR
  • Audio Conferencing
  • Call Recording
  • Chat
  • Cloud IP PBX
  • Desktop Sharing
  • Directory
  • File Sharing
  • Group Ring, Hunt Groups
  • Inbound and Outbound Faxing
  • Unified Inbox
  • Video Calling 
  • Voicemail
  • WebRTC Softphone

Pricing Info

Genesys PureCloud offers pricing plans that are bundled depending on the features you require. In case you want to test out the platform before committing to a subscription plan, the vendor also offers a 30-day free trial option for your convenience.

PureCloud 1 – $75/agent/month (billed annually)

This package comes with all the essential functionalities to solve customer problems faster.

PureCloud 2 – $110/agent/month (billed annually)

This package comes with additional communication channels so it’s easier for customers to contact you. 

PureCloud 3 – $140/agent/month (billed annually)

This package provides all of the features that the PureCloud platform has to offer. 

PureCloud Communicate – $10/agent/month (billed annually)*

This plan only includes internal communication modules such as live chat, video chat, company directory, and document sharing. Do note that their rates are exclusive of minutes fees.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, Princeton University, Bosch

Integrations

Genesys PureCloud can support a wide variety of CRM and HR integrations. Some of their partners include: 

  • Salesforce
  • Zendesk
  • Oracle Service Cloud
  • SugarCRM
  • Microsoft Dynamics 365
  • GSuite
  • OneLogin
  • Microsoft Active Directory
  • Federation Services

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Genesys PureCloud is a comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce.

Company Email

info@genesys.com

Contact No.

Company's Address

2001 Junipero Serra Blvd
Daly City, CA 94014
USA

Both SafeSoft Solutions and Genesys PureCloud were evaluated by a team of reliable B2B experts who carried out a detailed analysis of all important elements of each product. Their ultimate score was prepared using our unique SmartScore system which calculates a separate partial score to each component including: main features, client support, mobile support, security, customer satisfaction as well as reviews in other media. Here at FinancesOnline we realize useful features are not the only aspect important to a business so we make an effort to pay attention to all sides of a product before calculating its final rating.

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