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Compare RingOver vs LiveAgent

What is better RingOver or LiveAgent? There are many Customer Support Software products in the market right now. The best way to find out which product fits your needs best is to compare them side by side. For example, here you can assess RingOver and LiveAgent for their overall score (8.0 vs. 9.4, respectively) or their user satisfaction rating (98% vs. 99%, respectively).

You can even review their individual modules and pricing stipulations along with other useful information below. When matching products be sure to check their related capabilities and mark their disparities to get a clearer picture of both deals. Likewise, remember to check non-core features such as security, backup, intuitiveness, and customer support.

Users who are pressed for time or want a Call Center Software recommendation from our team may want to investigate these top choices for this year: RingCentral Contact Center, Zendesk, Freshcaller.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from €19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Call From Web Browser
  • Smart Dialer
  • Internal Calls
  • Call Forwarding
  • Online Call Log
  • Interactive Voice Response
  • Call Transfer
  • Call Waiting
  • Customized Greeting
  • Text Messaging
  • Email Signature
  • Voicemail by Email
  • Internal Chat
  • Collaborative Texts
  • Receive Faxes
  • Switch Devices During Call
  • Snooze Mode
  • Working Hours
  • Simultaneous Ringer
  • Shared Directory
  • Conference Calls
  • CRM and Helpdesk Integration
  • Public API
  • Webhooks
  • VoIP Phone
  • Call Logs
  • Double Listening
  • Real-Time Statistics
  • Call Recording
  • Chronology of a Call
  • Statistics and Reporting
  • Join Conversation

Pricing Info

RingOver offers the following basic and enterprise pricing packages. Below are the starting prices for a 24-month subscription:

Starter – €19/user/month

  • Unlimited Calls
  • One Landlines Number For Each User
  • Call From Web and Mobile App
  • Phone System

Business – €29/user/month

  • All Starter Features
  • Call Supervision
  • CRM & Helpdesk Integrations

Premium – €39/user/month

  • All Business Features
  • API / Webhooks
  • SIP compatibility
  • Dedicated account managers
  • Personalized onboarding

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

RingOver integrates with the following business systems and applications:

  • Zoho
  • ZohoDesk
  • Pipedrive
  • HubSpot
  • Zendesk
  • FreshDesk
  • Intercom
  • Gorgia
  • Sellsy
  • SalesForce
  • Custom CRMs via API keys

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

RingOver is a cloud-based phone system that boosts communication capabilities of any business or organization, enabling them to use their phones for sales, customer support, and internal collaboration.

Company Email

support@ringover.com

Contact No.

Company's Address

RingOver Group SAS
6 rue Friant
75014 Paris
France

Popular Alternatives

Product Name
Score

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Ticket Management

  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery

Live Chat

  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view

Social

  • Twitter
  • Facebook

Reporting

  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report

Support Portal

  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions

Gamification

  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards

Multilingual

  • 39 translations available
  • Language adaptable widgets

Pricing Info

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $15/agent/month

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29/agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $39/agent/month

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SolidTrust Pay, X-Cart, Random Solutions, E.ON

Integrations

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

LiveAgent is the winner of our 2018 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.

Company Email

support@liveagent.com

Contact No.

Company's Address

616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989

Both RingOver and LiveAgent were reviewed by a panel of reliable SaaS experts who conducted a detailed study of all important elements of every app. Their total rating was prepared by means of unique SmartScore system that provides a separate partial score to every factor like: main functionalities, customer support, mobile device support, security, client satisfaction as well as media presence. We know useful features are not the only factor important to a business so we make an effort to pay attention to all aspects of a solution prior to giving it a final score.

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