MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Ringostat vs Genesys

What is better Ringostat or Genesys? We are here to improve the whole process of contrasting Customer Support Software products for you. In particular, on this page you can look at the overall performance of Ringostat (7.3) and compare it with the overall performance of Genesys (7.5). You can also match their overall user satisfaction rating: Ringostat (100%) vs. Genesys (98%).

Similarly, research their features thoroughly to determine which product can better deal with your company’s needs. Generally, any business solution should allow you to immediately view the big picture, all the while allowing you quick access to the details.

We know that not all people have enough time to try out dozens of various products, so we prepared a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Salesforce Essentials, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.3

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Call Tracing
  • Call Forwarding
  • Call Monitoring
  • Call Recording
  • Call Volume Adjustment
  • Call Storage
  • Call Reporting
  • Call Logs
  • Call Analytics
  • Caller Information Collection
  • Call-Back Ability
  • Conversion Monitoring
  • API
  • Third-Party App Syncing
  • Software Configuration
  • Analytics & Reporting

Pricing Info

Ringostat offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Small Business – $50/month

  • Zero-cost 14-day trial
  • 5 connected numbers
  • Up to 250 unique visitors daily

Medium-Sized Business – $75/month

  • Zero-cost 14-day trial
  • 10 connected numbers
  • Up to 1000 unique visitors daily

Enterprise – $200/month

  • Zero-cost 14-day trial
  • 50 connected numbers
  • Up to 5500 unique visitors daily

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Audi, Oxford Medical, Kurilova & Company

Integrations

Ringostat is an open API system, which means you can connect it to virtually any third-party system or application. Prominent integrations include:

  • Google Analytics
  • Woopra
  • Kissmetrics
  • OWOX BI

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Ringostat is a dedicated call tracking application employed by businesses of varying sizes to optimize their sales strategies.

Company Email

sales@ringostat.com

Contact No.

Company's Address

25 Broadway, 10th Floor
New York, NY 1000
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.5

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Genesys Premier Edition

  • Scales up to 250 seats
  • Cloud-based deployment
  • Proven, global cloud Contact Center platform
  • Superior availability and reliability
  • Bundled telecommunications services
  • Intuitive and visual solution configuration
  • Out-of-box CRM integration (Salesforce.com, Zendesk)

Genesys Business Edition

  • Scale up to 1,000 seats
  • Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
  • Meet your customers’ expectations for a consistent experience over the channel of their choice
  • Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
  • Best-in-class routing using full context delivers optimal customer experience with the lowest cost
  • Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
  • Pre-integrated hardware appliances for on-premises deployments
  • Rapid deployment
  • Eliminates server hardware procurement cycle
  • No software installation
  • VoIP Gateways, SBCs, and handsets available
  • Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
  • Real-time performance and operational monitoring and analysis
  • Workforce Optimization including Workforce Management
  • Local telephony connection delivery model
  • Support for growth while protecting your legacy investments

Genesys Enterprise Edition

  • Scale up to unlimited seats
  • Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
  • Cross-channel data services provide context to achieve optimal customer experiences
  • Integrated self-service, analytics, workforce and back-office optimization for peak performance
  • Built-in support for remote and branch workers to span locations and geographies
  • Flexible deployment for on-premises, cloud or hybrid cloud configurations
  • Advanced capability customization to meet your unique requirements
  • Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
  • Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center

Pricing Info

Pricing available by quote only. Contact Genesys directly for more pricing details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

JPMorgan Chase, Citibank, PayPal, Marketo, USPS, UnitedHealth Grouo

Integrations

Genesys supports integrations with the following business systems and applications:

  • Salesforce.com
  • Zendesk
  • Oracle
  • SAP
  • Microsoft
  • IBM
  • Aspect
  • Asterisk
  • Avaya/Nortel
  • Cisco
  • Intecom
  • NEC
  • Skype
  • Mitel/Aastra
  • Siemens
  • Unify
  • KnoahSoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.

Company Email

Company's Address

2001 Junipero Serra Blvd.
Daly City, CA 94014

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

Almost as important as features and customer support responsiveness are pricing options made available by Ringostat and Genesys. Even though cost should not be a deciding factor it’s definitely a significant thing to think about. You should try to find a flexible pricing package that can be adjusted to your business size and effortlessly scaled up when your business grows. Be sure that you don’t opt for packages that have additional functionalities that you won’t use and always make an effort to contact with the vendor directly because enterprises can frequently benefit from more affordable prices. You should also give a chance to a free trial or demo of each product to spend at least some time using it. It’s a useful experience that doesn’t need you to invest any money and gives you a solid overview of what it feels like to work with Ringostat and Genesys.

Page last modified