MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare RingCentral vs uContact

What is better RingCentral or uContact? We are here to simplify the cumbersome process of comparing Customer Support Software products for you. For example, on this page you can look at the overall performance of RingCentral (9.6) and contrast it with the overall performance of uContact (8.0).

It's also possible to match their overall user satisfaction rating: RingCentral (99%) vs. uContact (100%). What’s more, study their capabilities thoroughly to determine which product can better address your company’s requirements. Generally, any business solution should allow you to quickly see the big picture, all the while giving you immediate access to the details.

At this time, the top solutions in our Business Phone Systems category are: RingCentral, Freshcaller, Axon Virtual PBX.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $19.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Cloud PBX
  • Auto-Receptionist
  • Call Forwarding
  • (Automated) Call Recording
  • Video Conferencing
  • Audio Conferencing
  • Online Meetings
  • Internet Fax
  • Voicemail and Greeting
  • Voicemail-to-Email
  • Visual Voicemail
  • Multi-level IVR
  • Call Reports
  • Extensions
  • Toll-Free and Local Numbers
  • Online Meetings
  • Collaboration
  • Unlimited Business SMS
  • 3rd-party Integrations (Google, Salesforce, etc)
  • Mobile & Desktop Apps (iOS and Android)
  • Directory Listing
  • International Numbers
  • Role-Based Access Control
  • User Templates
  • Music on Hold
  • Dial-by-Name Directory
  • Call Monitoring
  • Single Sign-On
  • RingCetral Global Office
  • Hot Desking
  • Secure VoIP Service
  • Caller ID Control
  • RingConnect CloudConnect
  • RingOut
  • RingMe
  • Desk Phones
  • Conference Phones
  • Cordless Phones
  • VoIP Headsets
  • Analog Adapters
  • Answering Rules
  • Presence
  • Call Flip
  • Call Park
  • Call Screening
  • Shared Lines
  • Intercom
  • Paging
  • Call Logs
  • Team Collaboration
  • Personal Demo

Pricing Info

RingCentral offers the following SMB and enterprise pricing plans for users to choose from. You may check out their free 15-day trial to try their premium features for a maximum of 5 users with 50-minute talk time each. Once the trial is done, you may cancel or opt for any of the plans below. It’s worth noting that the cost of the plan is based on the number of users. The more users you have, the lesser the amount of the monthly plan.

Essentials – starting from $19.99/month/user

  • Billed annually
    • 2-10 users – $19.99/month/user
    • 1 user – $29.99/month/user
  • Billed monthly
    • 2-10 users – $29.99/month/user
    • 1 user $39.99/month/user
  • Up to 10 users
  • Toll-free or local number
  • 100 toll-free minutes/month
  • 4 people video conferencing

Standard – starting from $19.99/month/user

  • Billed annually
    • 1,000-9,999 users – $19.99/month/user
    • 100-999 users – $22.99/month/user
    • 2-99 users – $24.99/month/user
    • 1 user – $34.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $49.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 1,000 toll-free minutes/month
  • 4 people video conferencing
  • Unlimited internet fax

Premium – starting from $29.99/month/user

  • Billed annually
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $44.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $44.99/month/user
    • 1 user – $54.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 2,500 toll-free minutes/month
  • 50 people video conferencing
  • Unlimited internet fax
  • Automatic call recording

Ultimate – starting from $39.99/month/user

  • Billed annually
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $49.99/month/user
    • 1 user – $59.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $49.99/month/user
    • 100-999 users – $52.99/month/user
    • 2-99 users – $59.99/month/user
    • 1 user – $69.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 10,000 toll-free minutes/month
  • 75 people video conferencing
  • Unlimited internet fax
  • Automatic call recording
  • Voicemail-to-text

For businesses with more than 10,000 users, you may contact the vendor for a custom quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing, Binswanger Glass

Integrations

RingCentral supports integrations with the following business systems and applications:

  • Box
  • Google
  • Outlook
  • Salesforce
  • Zendesk
  • Desk.com
  • Microsoft
  • Dropbox
  • Okta
  • Oracle Sales Cloud
  • ServiceNow
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

RingCentral won our Best Phone System award. It's a perfect cloud phone system designed to make business communications easier.

Company Email

Contact No.

Company's Address

RingCentral, Inc.
20 Davis Drive
Belmont, CA 94002
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $35

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • ACD Virtual Hold
  • Recording
  • PBX Audio, Video, Desktop Softphone
  • IVR
  • Voice Broadcast TTS – ASR
  • Dialers Preview, Progressive, Power, Predictive
  • SMS
  • Web Chat
  • Click2Call & Call Back
  • Email
  • Social Networks
  • Other text channels
  • Real Time Monitoring
  • Quality management
  • Workforce Optimization
  • Reporting Analytics
  • Workflow Designer
  • Forms Designer

Pricing Info

uContact offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Classic – $35/user/month

  • ACD
  • Inbound, Outbound, Blended
  • Dialers: Preview,Progressive,Power & Predictive
  • IVR
  • Sophisticated PBX
  • Coaching, Whispering & Barge in
  • Real time monitoring
  • CRM Lite

Omni – $45/user/month

  • All Classic features
  • Unified Inbox
  • SMS
  • Web Chat: with audio and video call
  • Web Clic to Call
  • Web Call Back
  • Email
  • Multichannel recording
  • Live Assistance

Play – $45/user/month

  • All Classic features
  • Gamification
  • Customizable games
  • Objectives by agent, group, and area
  • Customizable measures and objectives
  • Badges
  • Daily game
  • Rankings
  • Dynamic queries

Full – $55/user/month

  • All features in Classic, Omni, and Play

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Chamba Te Presta, Telemedic, Grupo Eminent

Integrations

uContact offers an API Rest to integrate with any third party solution.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers.

Company Email

socialnetworks@integraccs.com

Contact No.

Company's Address

Juan Pablo Laguna 3493
11300 Montevideo
Uruguay

In the event you are still having doubts about which software will work best for your business it may be a sound idea to examine each service’s social metrics. These metrics are usually an indicator of how popular each product is and how big is its online presence. For instance, in case of Facebook RingCentral has 30441 likes on their official profile while uContact profile is liked by 39 users.

Page last modified